Terrace/patio

Reviews of Lato Boutique Hotel

4 out of 5
Lato Boutique Hotel
15 Epimenidou Street, Heraklion, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jana, Flower Mound

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a view. Good breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Sophie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mike

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are dated and the balcony view we got was a half sea view. Not like what I reserved that showed the fortress. The lobby is shabby. Only good thing about this place is a discounted nearby parking garage.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Oct 11, 2023
Dear Mike thank you for staying at Lato Boutique Hotel. We appreciate the opportunity to refer to our Superior Sea View rooms. Sea View rooms are considered those with view to the sea. Some overlook the fortress and some the Venetian port. Your rooms on the third floor is among a few featuring a terrace rather than a balcony, in order to enjoy most of the sun and the sea breeze. We do regret it did not meet your expectations. In such case we advise our guests to adress to the front office in order to find the best alternative - given the availability.Kindly note that all our rooms were renovated on 2022 so as to provide freshness, light and comfort. Our renovations will continue this year for some shower rooms. Dear Mike we do hope to welcome you back and provide a memorable experience on your next trip to Crete.

10/10 Excellent

carmen, thousand oaks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great price and great location. The breakfast was decent.
Stayed 1 night in Oct 2023

8/10 Good

JoAnn, Wasilla

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the ferry terminal.
Stayed 1 night in Sep 2023

6/10 Okay

Ilsabe, Rockville

Traveled with partner
Liked: Cleanliness, staff & service
The staff was helpful and the sack lunch they gave us when we left before the breakfast was available was much appreciated. However the hotel is in need of a refresh. The pictures of it were accurate, maybe 5 or more years ago? Everything was a bit worn and dingy. So marks on the wall, the bed just at the edge of still comfortable, pillows that were on their way out, the towels thin and skimpy, and so on. It was an okay place to stay for the night, and our view was lovely, but don't expect what you see in the pictures.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Oct 4, 2023
Dear Ilsabe, thank you for your significant feedback. We appreciate all your remarks as they give us the opportunity to check and rectify. Due to the season's occupancy it was rather difficult to proceed in the room's maintenance. Nevertheless kindly note that we have already proceed in the thin towels replacement and all stains thoroughly removed. Our housekeeping is now registering any pillow or matress that needs to be replaced. Please note that our photo gallery is very recent - 6 months old - so as for our guests to have a clear perspective of the room type booked.Dear Ilsabe it will be an honor to welcome you back and provide a memorable accommodation experience.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky hotel with different elevators for different parts of the hotel, but otherwise a nice stay. Clean, with friendly and very helpful staff. Very nice breakfast included. Good location, with view of the harbor and easy walk to restaurants, shops, etc.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gerard

Traveled with partner
Liked: Amenities
Convenience, close to the port, easy & safe to walk around they even had convenient free parking at the port a short ten walk
Stayed 2 nights in Sep 2023

10/10 Excellent

Clare

Stayed 1 night in Sep 2023

10/10 Excellent

Jill

Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Stayed 2 nights in Sep 2023

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accommodations and close to the port.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Excellent stay. Hotel has a great location.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mike E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Heraklion. Within easy walking distance to the old town, archeological museum, port, and bus station. Lots of good restaurants all nearby. Friendly and helpful staff and clean rooms. Oh, a fantastic breakfast buffet is included.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jemmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Paros
Great location , Walkable to wharf , shops , restaurants , bus depot , and fortress. Would definitely stay here again
Stayed 1 night in Sep 2023

2/10 Terrible

Ester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with easy access to the port!
Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good View
We chose a sea view room and we had a great view of the harbor. The hotel was modern with friendly staff. The only thing I would change is the individual shampoos for a large container to save on plastic waste.
Stayed 2 nights in Aug 2023

8/10 Good

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night, didn’t have time to analyze the hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Kinda

Stayed 2 nights in Aug 2023

8/10 Good

Krystian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy!
Stayed 1 night in Aug 2023

6/10 Okay

Monet

Traveled with family
Disliked: Property conditions & facilities
Overall it’s an average stay and price is ok for it. We just did book according to the wonderfully beautiful photos on Expedia, but it was all nice photos taken from the property. The staff was ok, but we had a problem with the bathroom plumbing and air conditioning. They did offer us another room so they can fix it, but we were too tired to move out of the room. Then we added another day, which they could compensate due to the discomfort, but they charged the same price we got offered from Expedia. Moreover, we arrived after midnight, they charged a whole price and offered us a room at the sister hotel to sleep for few hours and come back for our checkin time.
Stayed 2 nights in Jul 2023

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the port
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the harbor.
Stayed 1 night in Jul 2023

10/10 Excellent

Gavin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff went the extra mile to help us. Also has a lovely restaurant and roof terrace.
Stayed 2 nights in Jul 2023

6/10 Okay

J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
my double room was very small, especially the 'bathroom/toilet' the bed was very hard and made noise very time I made a move.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Jul 25, 2023
Dear J, thank you for choosing Lato Boutique Hotel for your stay and for your important feedback. Kindly note that our housekeeping manager is made aware of your remark and has already proceed in the placement of upper matress - as already done for the rest of our rooms. The wear that caused the noise is already checked and repaired. In regards to the room & bathroom size please note that our reservation agents are available 24/7 to guide you through the booking procedure and advise you on the room type that will best meet your needs. It will be our pleasure to welcome you back on your next trip to Heraklion and provide a memorable stay.

8/10 Good

Jacqueline

Liked: Staff & service
Within the walls, short walks to restaurants.
Within the old walls, close to the Port and walking distance to the centre fountain where you could find many restaurants. Room was a bit tired but had a view over the harbour with a little balcony. Small fridge, kettle. Bed was comfortable, buffet breakfast had variety but all pre-cooked.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sara Lee Steig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home-away-from-home!
Had a really great stay in a spacious suite with lovely sea/marina views and balcony. Comfortable bed, nice towels and linens, clean. Great breakfast and super nice, friendly and helpful staff. Free parking was a bonus! Easy to walk to museums and restaurants in town. Would stay again. Fridge was good to have. Also liked the kettle and Nespresso machine. Classy touch.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023

8/10 Good

Naomi, Berkeley

Traveled with partner
Liked: Staff & service, property conditions & facilities
We stayed here for a day/night — in order to visit Knossos & catch the ferry to Santorini. It’s conveniently located for both sets of events. The suite had a great view and was as advertised in that respect. Generally, the hotel could use some renovations, including to freshen up the rooms and facilities. Generally, no complaints though. The rooftop bar and restaurant were great. Special praise and thanks to the woman who seated and served us. A lovely person, who epitomizes Greek warmth and graciousness.

6/10 Okay

Shawn

Stayed 1 night in May 2023

6/10 Okay

Piotr, Toronto

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not clean, mold in the washroom, safe was broken and we only got one towel. The room was small. On the positive sides, it’s pretty central, they do give you parking though it’s quite far away and it’s really cheap. Don’t recommend the restaurant, food was quite bad
Stayed 1 night in May 2023

8/10 Good

roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself was nicely appointed and the breakfast was quite good. Staff were helpful and congenial. Streets to get there were very cramped and there was no parking
Stayed 2 nights in May 2023

10/10 Excellent

alberta, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Panagiota P., Willowbrook

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend- photos are deceiving.
Stayed 2 nights in May 2023

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, VERY HELPFUL AND FRIENDLY STAFF 😁
Stayed 1 night in May 2023

8/10 Good

Hamza

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodating host, wonderful property in a beautiful place.
Stayed 3 nights in Apr 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place in a great location
Great location close to the old town with many cafes, restaurants and shops. Near to the museum, the port and bus station. Had a sea view room with amazing views across the Venetian harbour. Staff gave really helpful suggestions for great day trips.
Stayed 7 nights in Mar 2023

10/10 Excellent

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Stayed 6 nights in Feb 2023

4/10 Poor

Devan

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facilities advertised were all closed. No bar, no gym, no steam room, no roof terrace.
Response from Guest Relations Manager on Jan 12, 2023
Dear Devan, thank you for your stay at Lato Boutique Hotel and for your important feedback. We regret any inconvenience caused. Please note that both Gym and Steam Room are not advertised since the Covid pandemic, as they do not operate for our guests' safety. As per our descriptions to all online booking engines, our roof open-air restaurant 'Herbs Garden' operates from April to October. Our bar operates at specific hours but the service is provided throughout the day via Room Service so as for our honored guests to be fully served. Dear Devan we are really sorry that the information regarding our services was not clear, leading hence to your dissatisfactionWe do hope to welcome you back on your next trip to Heraklion and enjoy all provided services.

6/10 Okay

Mehmet

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel should be renovating
Response from Guest Relations Manager on Jan 12, 2023
Dear Mehmet thank you for choosing Lato Boutique Hotel for your stay and for sharing your experience. We do regret if our property did not meet your needs. Our renovation project started last year and will soon be complete. Our goal is for our guests to have a comfortable and warm experience. We do hope to welcome you back soon.

10/10 Excellent

Darla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to the airport, we arrived late in the evening and just stayed overnight.

6/10 Okay

Verified traveler

Liked: Cleanliness
Good location, but not 4 star boutique hotel level
I would not call this a 'boutique' hotel. It felt more like a 3 star than 4 star hotel. The rooms were very small and outdated, and it was a much larger hotel than expected. Beware there is also an 'annex' which is across the road from the main hotel where you might not want to stay if you have any security concerns due to it being separate.
Stayed 1 night in Oct 2022

10/10 Excellent

Aaminah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and located Breakfast was really good

8/10 Good

Paul

Stayed 1 night in Oct 2022

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location view from a sea view room was spectacular, staff was extremely friendly, courteous and helpful, breakfast were excellent, couldn’t have asked for anything better in Heraklion
Stayed 3 nights in Oct 2022

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small but very nice hotel. We chose it as it's very close to the port and the ferries to other Greek islands. Front desk staff were very personable and accommodating. Very convenient to eat at their rooftop restaurant as we were just there for 1 night and didn't want to take a taxi anywhere. The harbor and an old fort are visible from the hotel and within walking distance so it was nice to take a walk there before dinner.
Stayed 1 night in Oct 2022