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Reviews of Marirena

3 out of 5
Marirena
120 Andrea Papandreou & Naxou 8, Ammoudara, Malevizi, Crete Island

Reviews

6.4
Rating 10 - Excellent. 6 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 8 out of 29 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not enter
First impressions was entering reception with an angry customer wanting to speak to the manager. Upon entering the room without any help by the staff the floor was dirty, the balcony furniture had to be cleaned, the Televisions did not work and the remote was held together with sticky tape, the bathroom basin leaked onto the floor and your feet and so on. I did not complain because it was only a 1 night stop over but later when asked I told them the basin is leaking. The next morning we had a knock on the door, the maintenance guy wanted to fix the basin, I told him if he could wait for a few minutes because we were getting ready to leave,he was not impressed and walked off without a word. When checking out the manager ask how was our stay so I tried to explain but every time I mentioned a fault he repeatedly made me repeat myself. I then realised that was his way of avoiding the issue and it was not just him not understanding me for I am Greek. Oh and the breakfast (what a joke) sour faces everywhere.
Stayed 1 night in Jul 2019
Response from Pela, front desk on Aug 1, 2019
Dear Guests, We are very sorry for your experience, but it is thanks to comments like yours that we can understand how and what to improve. We work hard to ensure the best possible experience for our guests, but obviously this time things didn't go the right way. We believe that if you had informed us during your stay about your problems we would had solved them immediately. This is our policy, to satisfy our guests even for 1 night stay. As you claim, this was the reason for not mentioning anything about your problems but as we see, this did not prevented you from leaving such a bad review. Again, thank you for your valuable feedback, we would be very happy to meet you again to offer you a better stay.

6/10 Okay

Verified traveler

Disliked: Room comfort
A good place to stay for one or two nights .
Very commercial,busy area.The breakfast was closed by 9:30 am! The beds were not comfortablbe.The staff was friendly.
Stayed 1 night in Sep 2017

2/10 Terrible

sabena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
If you want to visit this hotel after september month, then prepare to be without any breakfast, without any room service, without any reception desk, without any hot water, without any heating and Empty swimming pools even when the water is still hot. All you will get is a key to your room and then you are on your own.

2/10 Terrible

Lisa the Mum , Greece

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embarrassing
Upon arrival I was told that my Reservation that I had paid for over Expedia for 4 nights for 3 people was only a room for 1. .. How do you make this mistake??? Didn't they notice that I had PAID for the more expensive room? The old man who runs the hotel was sarcastic about my booking and told me I'd have to pay extra.... I was only given one towel for three of us to shower with,... The room smelled like poo the whole time. I tried to spray perfume it never helped the drain pipes must be full of poo??? The rooms were dirty and sheets had stains. The bathroom was rusty and the hot water never worked. I got an apology from the daughter the next day in reception but she never agreed to giving me anything extra other than a baby pen for my 5 month old to sleep in. And the extra towels... Once again .... It wasn't the room I PAID for.... I also paid extra for breakfast 10 euros... What a joke... Atleast make breakfast worth waking up for. Fake ham and slices of cheese and bread.... Some cheap cereal and cheap milk. Cheap coffee and cheep juice... I ordered a hot chocolate and never got a receipt... I thought maybe it's free.... Then the waiter stopped me and told me to pay... I had invited my sister in-law to my room so that she could help me with my baby but once again I was treated like a 10 year old and was pestered by the reception that no guests were aloud in my room. They called my room twice to notify me of the rules. Over all quite embarrassed.
Response from The Marirena hotel Team on Oct 8, 2016
Dear Lisa, thank you for your feedback because this way we are given the opportunity to improve our services. We indeed made a mistake on the occupancy of the room and we apologized as long as we spotted our mistake. The room you were accommodated though, was the room type that you booked, a double standard room and we offered you the baby cot free of charge as an apology for our mistake upon the arrival. We also believe that if you had faced any problem with the room (lack of towels, sheets with stains etc) you should have informed us and the problems would be solved immediately. We wish to be given the opportunity to visit us again and try to make your stay better. Kind regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
bigger rooms would be better. staff is generaly kind and helpful. prices are okay

10/10 Excellent

Mrs Barbara J, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & great value
We had a large family room, very comfortable. Very friendly staff. For the price, it was amazing value.It is on the bus route for the town centre.
Dear Barbara, we are happy that you enjoyed your stay with us. you are always welcome to visit us any time you want. Kind regards, the Marirena Hotel Team

2/10 Terrible

Panagio, montreal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst stay in a hotel
Booked this hotel as it looked nice in the pictures and was rating 3 stars, according to my confirmation should be a double bed and a sofa in the room, surprisingly when i got the room was a very small room (second floor #221) that barely fit a double bed w/very uncomfortable mattress,the wifi that was suppose to have connection wasn't working in my room and unfortunately couldn't verify my confirmation (that should have a sofa also in the room)and what was even worst the tiny shower wasn't function and we couldn't take a shower and even though they had clean bathroom floor was still wet from leak in the toilet, doors are old and banging every time somebody from another room close the door we had to jump, needless to say we didn't sleep all night and next morning we went to breakfast to find a tray w/ few slices of cheese and few slices of cold cuts that is all as i turn around other guest mention that that is what they get every day, we had enough took our luggage and check out (we had pre pay for 3 nights and left after 1st night) they told us they will give us another room as they will not reimburse us but after the worst night we had we wouldn't stay there for anything, not sure how and who rates the hotels but this hotel from our part deserve no stars (maybe they have a few better rooms probably) but our experience was terrible
Dear Mrs. Panagio, we believe there was a big misunderstanding during your stay and we are sorry that our hotel did not meet your expectations. We still believe though, that if we were given the chance to reallocate you in another room and try to make the rest of your stay better, you would be happy and you would not have given us this negative feedback. We wish some time to be given the chance to change your mind. Kind regards, the Marirena Hotel Team

2/10 Terrible

Jhn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT good experience at all.
It was a horrible experience. The hotel is not what has been advertised and the management is very unfriendly. I never would suggest it to any one.
Response from George Stamatakis on Jul 15, 2015
Dear guest, we feel sorry that you did not enjoy your stay at our premises. We believe that if you had mentioned to us any of your discomforts, we would be more than happy to assist you and make your holidays better. But you did not. We hope to give us a second opportunity and the chance to welcome you again. The Marirena Hotel Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
decent hotel
the hotel is nice, but this part of town isn't really that appealing in terms of quality of beach and things to do. hotel owner is very nice though. meal times are very strict, as if we want to plan our vacation around a strict breakfast time (between 8 and 9am only).
Dear Guests, next time you visit us we promise we will arrange many trips for you around Crete. We remain at your full disposal

6/10 Okay

Verified traveler

Liked: Cleanliness
Decent
Decent hotel in a rather boring area. There are more exciting areas in Crete. Owner is very helpful and kind.
Response from George Stamatakis on Sep 19, 2015
Dear Guest, thank you for your review. We are always willing to advise our guests which places to visit, according to their needs. If you had told us, we would have arranged a plan for you! Crete is a place of hidden treasures! Thanks again for your nice words. The Marirena Hotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Our stay was wonderful. George and the staff could not have been more welcoming or helpful during our stay. They were super accommodating, friendly, excellent drinks at the bars, and great recs for dining and activities. Great place for all, especially young people traveling on their own, safe neighborhood near the beach and restaurants. Only a 10 minute taxi ride to Heraklion.
Response from George Stamatakis on Jul 18, 2015
Dear guests, thank you for your nice words and we are happy that you had a good time in our hotel. You are always welcome to visit us again. Best regards, Marirena Hotel Team

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliche Mitarbeiter und sprechen auch Deutsch. Gute Lage, zentral. Haben sogar ein Frühstückspaket bekommen, weil die Abreise zu früh war
Stayed 1 night in Jul 2023

10/10 Excellent

Nikos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Jonas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel-experience in my 40 years
They where not prepared for us when we came, the room was very dirty with dead cockroach, pubic hair in the bed and dirt on the covers. Windows where cracked, spider web on the AC. We complained and they removed the cockroach, but didn’t clean anything else. We where going to Knossos and asked if we could refill our water bottles before the trip, we where then accused of being thieves and they screamed at us. The breakfast was dry bread, and they did not follow the COVID-restrictions, nobody had a facemask, 30 people stood in a tight line only to have to ask a women for every peace of bread or ham you wanted, all supervised by the manager. When we asked for our money back the insulted us some more, and accused us of blackmailing them (?)
Stayed 1 night in Aug 2021

10/10 Excellent

ERNST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller platz für einige Tage.
Toll gut.superessen.Frühstück nur 1Stunde nach Militärprinzip.Alle auf einmal.
Stayed 2 nights in Jun 2019
Response from Pela - front desk on Jul 20, 2019
Thanks a lot! We miss you, we hope you have a good time!!

2/10 Terrible

Mag

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel plus qu'économique ! A fuir !
Serviettes et draps pas changés de 15 jours, manque de propreté dans la salle de bain et le sol. Matériel vétuste : lampe de chevet cassée donc elle ne s'allume pas, climatisation très très bruyante, pas de pression dans la douche... Quant aux repas... petit dejeuner : café horrible, pas de chocolat chaud, jus de fruits horrible genre tang avec beaucoup d'eau. Le dinner : en aucun cas on mange dans le restio Dionysos, on est parqué vers la petite piscine, toujours les mêmes crudités, plat principal on a le choix entre riz, pâtes et frites ! Pas de fromage quant aux fruits cela se résume à 2 moitiés de tranche de pastèque par personne et l'orange est coupée en 4 ! Franchement, hôtel très très décevant .
Stayed 14 nights in Aug 2018
Response from Pela, Front Desk on Sep 20, 2018
Chers invités, Nous sommes désolés pour vos commentaires négatifs, car nous essayons de satisfaire nos clients. Nous ne savons pas ce qui ne va pas avec le changement de linge car dans notre programme, il est à noter que vous avez fait changer le linge deux fois pendant votre séjour. De plus, les serviettes ont été changées car il n'est pas possible d'avoir les mêmes serviettes pendant 2 semaines. En ce qui concerne les repas, notre petit-déjeuner est conforme aux normes continentales que nous avons enrichies. Le petit-déjeuner continental n'inclut pas le chocolat, mais nous proposons du café, du thé, du lait, du jus de fruit, du raisin, du jus de pomme. Cependant, nous pensons que si vous nous aviez informé pendant votre séjour de toutes les situations qui vous mettaient mal à l'aise, nous vous aurions sûrement aidé dans tous les domaines. Bien que nous espérons avoir une seconde chance d’améliorer pour vous l’impression que vous avez pour nous. Sincères amitiés

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Locazione spar - TANA
Devo dire che era una notte di transito (arrivati alle 23:00 e rpartiti alle 09:00) e quindi senza eccessive richieste. La camera molto molto spartana ma pulita con microbagno cieco e aspiratore assordante. Colazione (dalle 08:15 con fila di persone in attesa) degna di un carcere, pochissime cose a disposizione e allo scuro. Francamente troppo poco
Stayed 1 night in Jun 2017

8/10 Good

caroline, Cannes

Liked: Cleanliness, staff & service
proche de la plage, et possédant une piscine, cet hotel est situé sur une avenue où en quelques minutes à pied vous avez acces à pas mal de commerce. il y a aussi restaurant, bar et restaurant de plage à proximité. De plus la ligne 1 qui va à l'aéroport possède un arret juste devant l'hotel. Le entre ville de heraklion est à 20min en voiture, et vous y trouverez quelques grandes enseignes comme sephora, bershka, ou encore orchestra. La vielle ville est très belle et on y trouve de très bon restaurant. Quand à celui de l'hotel, j'y ai mangé à la carte, et le rapport qualité/prix y est bon, nous avons passé un bon moment. Le personnel est accueillant et sympathique même en fin de saison. Nous sommes arrivé de justesse pour le petit déjeuné et la jeune femme n'a pas hésité à nous réouvrir pour que l'on puisse se servir. Nous avons beaucoup apprécié notre séjour.
Response from The Marirena hotel Team on Oct 10, 2016
Dear Caroline, thank you so much for your nice words and we are happy that you had a good time during your stay. You are always welcome to visit us again. Kind regards

4/10 Poor

Nunuche, Roanne FRANCE

Disliked: Property conditions & facilities
hotel moyen réception ne parle pas français
certainement pas un 3 étoiles 2étoiles tout au plus pas de transferts aéroport/hotel et réciproquement si vous repartez tot le matin pas de bus obligé prendre taxi 30euros ....... prise de courant sous la douche !!!!! petit déjeuner restreint pour un sois disant 3étoiles dans la semaine 1 fois poisson toujours viande clientèle 80% russe (bruyant) j'étais la seule française climatisation utilisée au minimum très chaud salle restaurant au petit déjeuner PHOTOS TRES AVANTAGEUSES SUR INTERNET DATANT DE DIX ANS PROBABLEMENT

8/10 Good

Torunn, Tromøy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marirena kan anbefales!
Spesielt hyggelig vertskap. Fikk gode tips!
Response from Pela Papadogiorgaki on Jul 23, 2016
Thank you so much for your nice words!! We miss you all!! Best regards

8/10 Good

Tore

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Pela Papadogiorgaki on Jul 17, 2016
Thank you for your rating. We all miss you!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel OK
Problème avec restaurant nourriture insuffisant hôtel ras
Dear guest, thank you for the 4 stars rating, we are sorry though about the review fro the restaurant, we do not know what went wrong. We wish you had informed us during your stay in order to improve the required services. Regards

2/10 Terrible

david, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible à déconseiller
Les plus : fille sympa à l accueil ; plage à proximité Les moins : - chambre vétuste, - salle de bains minuscule sentant le moisi avec robinetterie rouillee et ventilation des années 1970, douche collée aux WC l enfer - la nuit : soit garder la fenêtre ouverte avec le bruit soit étouffer avec une climatisation bruyante marchant peu et non prèsente dans le coin enfant - breakfast atroce avec pain dur et céréales recrachés par les enfants, œufs en suppléments... - patron peu aimable limite désagréable - mauvais rapport qualité prix pour la Grèce
Response from Pela Papadogiorgaki on Jun 20, 2016
Dear David, thank you for your feedback and we are deeply sorry for all these inconveniences during your stay in our hotel. Please inform us if you had mentioned any of these problems to the hotel's staff in order to find out what went wrong with your accommodation, since we always give proper action to any guest's requirements. We wish you would give us a second chance and visit us again, and solve immediately any misunderstanding caused. Kind regards

6/10 Okay

Verified traveler

Liked: Staff & service
Familiære forhold, meget hyggeligt. God service.
Dear Guest, thank you for your words. We are proud of the hospitality we offer to our people. Kind regards

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Synes hotellet var bra. Veldig hyggelig hotellsjef og bra value for money!
Dear guests, we are happy that you enjoyed your stay with us. We remain at your disposal anytime

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel familial
Très bon accueil. Hôtel familial situé à deux pas de la plage dans un quartier animé. Chambre simple confortable et propre.
Response from George Stamatakis on Sep 19, 2015
Cher client, merci pour vos gentils mots. Vous êtes toujours les bienvenus à nous rendre visite à nouveau. Cordialement, Hôtel Marirena équipe

8/10 Good

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from George Stamatakis on Sep 19, 2015
Thank you for the rating! Regards, The Marirena Hotel Team

8/10 Good

Daniel, Nantes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accueil
Bon accueil
Response from George Stamatakis on Jul 18, 2015
Dear Daniel, thank you for your review. We remain at your full disposal. Marirena Hotel Team

10/10 Excellent

régine, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable. Emplacement privilégier , 400m de la plage, arrêt. de bus face à l'hôtel( Bus très pratique pour se déplacer;) Le manager de l'hôtel et toute son équipe sont toujours prêts à vous donner satisfaction. Nourriture de qualité car produits très frais(légumes , fruits, poissons). Idéal pour famille avec enfants car piscine, jeux.
Response from George Stamatakis on Jul 18, 2015
Dear guests, thank you for your nice review and we are really happy that you had a good time and enjoyed our delicacies. You are always welcome to stay with us again whenever you want, Kind regards, Marirena Hotel Team