Terrace/patio

Reviews of Mirabello Hotel

2 out of 5
Mirabello Hotel
20 Theotokopoulou St, Heraklion, Crete Island

Reviews

8.4

Very Good

Rating 10 - Excellent. 111 out of 289 reviews" "
Rating 8 - Good. 121 out of 289 reviews" "
Rating 6 - Okay. 42 out of 289 reviews" "
Rating 4 - Poor. 12 out of 289 reviews" "
Rating 2 - Terrible. 3 out of 289 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This family owned hotel is incredibly hospitable and went out of their way to make us feel welcome, highly recommend this hotel when in Heraklion!
Stayed 2 nights in Nov 2023

8/10 Good

Cheryl J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick night in Heraklion before catching the ferry to Santorini. The Mirabello was a convenient and affordable place to stay the night. Loved the bustling little restaurant right across the street. A short walk to the shopping area and a little bit further to the marina and fort. Just a 5 minute, 5 euro cab ride to the port in the morning that our hotel kindly arranged for us.
Stayed 1 night in Oct 2023

8/10 Good

Pagah Sadat

Traveled with partner
Liked: Cleanliness, staff & service
Pretty central location but at the time of writing, there was a building right next door that had been recently been closed off, and guarded 24/7 by multiple police officers. When asked by the front desk, they stated that there used to be « anarchists » in the building. They will probably tear down that building soon but We did initially feel unsafe the only night we were there. Staff was nice, they accommodated by moving us from the first to third floor. Room was tiny but clean.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure is a little weak but other than that this was a really nice stopover in town on my way on and off the island. The staff are very kind and accommodating. The rooms were comfortable and I really liked being able to sit on the roof terrace and drink my coffee with a view of the sea in the morning.
Stayed 1 night in Oct 2023

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely clean hotel in a central location.
Stayed 1 night in Sep 2023

10/10 Excellent

Joaquín antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Well it was very nice everyway .!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, with everything you need and every thing works. Best sleep I have had so far. Helpful staff and great location.
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely underrated hotel. Spotlessly clean rooms, perfect location to city centre. Staff were amazingly helpful when we couldn’t find parking. Couldn’t have asked for a better hotel.
Stayed 1 night in Aug 2023

8/10 Good

VESNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, spacious and comfortable rooms, friendly and helpful staff.
Stayed 1 night in Jul 2023
Response from George on Aug 3, 2023
Thank you for your review! Your kind words are greatly appreciated, and we are thrilled to hear about your positive experience with us. Your feedback inspires us to continue delivering the best hospitality possible.Looking forward to accommodate you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, best hotel during my trip to Athens and Crete
Stayed 1 night in Jul 2023
Response from George on Aug 3, 2023
Thank you for your review! Your kind words are greatly appreciated, and we are thrilled to hear about your positive experience with us. Your feedback inspires us to continue delivering the best hospitality possible.Looking forward to accommodate you again soon!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are friendly & helpful, and the hotel is situated in a quieter area in the city centre but close to everything, offering good accessibility to other places. The slightly down side is the toilet/shower which is a bit inconvenient to use because the floor gets wet easily after showering.
Stayed 6 nights in Jun 2023
Response from George on Aug 3, 2023
Thank you for your review! Your kind words are greatly appreciated, and we are thrilled to hear about your positive experience with us. Your feedback inspires us to continue delivering the best hospitality possible.Looking forward to accommodate you again soon!

8/10 Good

greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value based on lacation Small but we equipped room. Good spot close ferry and shopping district on fort.
Stayed 1 night in Jul 2023
Response from George on Aug 3, 2023
Thank you for your review! Your kind words are greatly appreciated, and we are thrilled to hear about your positive experience with us. Your feedback inspires us to continue delivering the best hospitality possible.Looking forward to accommodate you again soon!

10/10 Excellent

Siang Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet comfy place in middle of town
Clean, comfortable, and quiet in the middle of town. Very close to all the sights and within 15 minutes’ walk to the port and the bus station.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Allison

Stayed 1 night in Sep 2022

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Great central location, but still very quiet of an evening. comfortable bed. Friendly, helpful staff.
Stayed 1 night in Sep 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there. Great location.
Stayed 2 nights in Aug 2022

10/10 Excellent

Xiaoping

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget choice in Heraklion
Very friendly and helpful host who recommended eateries. Lift was a great help. Room was perfectly adequate with a fridge, TV, bathroom and two beds. Wifi worked well. Location was excellent.
Stayed 1 night in Jul 2022

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and easy check in. Staff was friendly and gave our son a juice and cookies to distract him. Great for a budget place to stay that’s close to the water.
Stayed 1 night in Jun 2022

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk.. good place for the price.. good location
Stayed 1 night in Oct 2021
Response from Staff of Mirabello Hotel on Nov 29, 2021
Thank you very much for your kind words . We are looking forward to accommodate you again in your next trip to Heraklion.

8/10 Good

Triantafilli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Heraklion
Hotel in the heart of Heraklion. Last minute booking but totally worth it. In walking distance to many sites and to the port to archaeological museum. Take the bus to Knossos and walking distance to the bus station and to the restaurants and coffee shops
Stayed 1 night in Oct 2021
Response from Staff of Mirabello Hotel on Nov 29, 2021
Thank you very much for your kind words . We are looking forward to accommodate you again in your next trip to Heraklion.

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking Distance to Lots of Stuff
Basic hotel, easy to check in and easy walking distance to lots of things to do in the area. We stayed in Heraklion overnight and then took the ferry to Santorini and easily walked to the port in the morning.
Stayed 1 night in Sep 2021
Response from Staff of Mirabello Hotel on Nov 29, 2021
Thank you very much for your kind words. We are looking forward to accommodate you again in our Hotel on your next trip to Heraklion.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel
A lovely hotel in the centre of Heraklion. Very clean and although small the room had everything we needed for a city visit. The reception staff were friendly and helpful. I would definitely recommend this hotel.
Stayed 1 night in Jun 2021
Response from George on Jun 16, 2021
Thank you very much for your review and for your kind words. We wish to accommodate you again in our hotel , it was a pleasure.

10/10 Excellent

HERBERT

Liked: Cleanliness, staff & service, room comfort
Good value
We extended our stay at Mirabello one night. We had to change rooms. The first room had a tiny bath and some cosmetic problems. The second room was perfect. The hotel is well situated. The front desk is very helpful.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great location. Helpful staff. Quiet room,.Good restaurants nearby.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great location. Easy to walk to major sites. Wonderful restaurants nearby.
Stayed 1 night in Oct 2019

4/10 Poor

john

Liked: Cleanliness, property conditions & facilities
Ash tray on the balcony
Given a room reeking of tobacco, exchanged but laissez faire attitude
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe for families
We enjoyed how close it was to the town center. We felt safe walking with the kids to grab dinner or enjoy some shopping.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Ideal for our short stop over before an early opening ferry.
Stayed 1 night in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
In need of many up grades. Starting with the beds
Great location -- --. Friendly Personal - - great information from employees. Lacking in inverters caring to put any 💰 money back into the hotel to making anyone want to come back to this hotel for any reason other then it's location. (There are many hotels nicer than and with the same location.
Stayed 2 nights in Jul 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes!
I look forward to staying at the Mirabello again; the staff were all very nice and helpful, the room was very clean and comfortable, and it was a great part of Heraklion to stay in.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In our experience this is an excellent place to stay. Close to everything we needed. The beds were a bit firm for our old bodies. Would definitely stay again though.
Stayed 2 nights in Jun 2019

4/10 Poor

L.M

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner started leaking water onto the bed. Called for help the front desk attendant didn't come up. Finally, he did & did not seem surprised by it. Gave me instructions on how to use the remote controlafter he pushed buttons for 10 min to make it stop. After 20 min it happened again it stopped & started again. Attendant came up after an hour of this & said he could not fix & he could not accommodate us for laxk of rooms. Suggested we should leave it off.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
The property is easy walking distance to restaurant area. Very active. Good vibe.
Stayed 1 night in Jun 2019

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Nicky made are stay even more special. The hotel is truly a gem!
Stayed 1 night in May 2019

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable stay!
Mirabello is a nice hotel for a one night stay. We arrived at midnight and was greeted by a super friendly front desk guy. Very hospitable letting us know about the bakery down the street and the drinks available for purchase in the lobby. Our room was very small assuming it's for the customers that are one night stays I guess. The bathroom was so tiny that it was a little difficult to move around. The sink was small enough for a toddler. However, we had a pleasant night's rest in a comfortable bed. I slept through the entire night. I'd also like to note, this is a great location and walking distance to the bus station (8 min) and to even the edge of tourist areas (<10 min).
Stayed 1 night in May 2019

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from George Kamaratakis on Apr 25, 2019
Thank you very much ! Best regards, Mirabello Hotel - Heraklion Crete

10/10 Excellent

Elizabeth, oakland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
two nites in Heraklion
This hotel was in a terrific location - walking distance to everything we needed. It's a bit oldfashioned but clean and comfortable; the bathroom was quite spacious! The staff was super helpful in providing directions. Such a beautiful town; we had a great visit.
Stayed 2 nights in Apr 2019
Response from George Kamaratakis on Apr 25, 2019
Thank you very much for your rating and for your kindness ! Best regards, Mirabello Hotel - Heraklion Crete

6/10 Okay

Heather

Liked: Property conditions & facilities
Disliked: Cleanliness
Some Good, Some Bad
Great location and very nice hotel. There were a few issues, the garbage from the bathroom wasn't removed from the previous guest, there was barely enough toilet paper to get us through our 1 night stay, wifi was so slow it was not useable, and the bed was rock hard.
Stayed 1 night in Oct 2018

10/10 Excellent

Neil, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, value for money, services, access to transport, sea, town centre, etc.
Stayed 4 nights in Oct 2018

8/10 Good

BHUVANSHYAM

Liked: Cleanliness, property conditions & facilities, room comfort
Best thing about this hotel is its location- very close to the port, many restaurants and city centre. We stayed only for a night, so can't comment on service and staff. Worth the money
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018