Posted Aug 8, 2016
Disregard any negative reviews from the past. They almost put us off booking. Arriving with fingers crossed, we were absolutely delighted with the hotel.
Location- just along the coast from Heraklion, it is easy to access the capital by bus but yet you also have the beach and holiday town of Ammoudara. There is a direct bus to the airport and Knossos, making it ideal for a stay in Crete.
The hotel is cleaned to extremely high standards. The staff seem to continually be wiping surfaces and the cleaning staff do a very thorough job. The pool and beach are ideal, and we didn’t have to worry about rushing to put towels on loungers.
All staff are hard working and come across as a good team. Arriving at 11pm, food had been kept for us and a number of useful points shared e.g. market day. The staff were very informative; on asking a question Matheos gave us a map of Heraklion and an outline of where to go.
Perfect for a relaxing and stress free holiday, but with plenty to do and see nearby.
Comment from Hotel Management
Sep 3, 2016 by Nikoletta , Hotel Management
Dear Mrs Rebecca,
Thank you for your lovely feedback
Your kind commends give us joy
Pleased to know that you find the hotel’s location very convenient in travelling around the island.
Thank you for all your kind comments for the staff. It’s the best reward they can get for all their efforts to provide the best service to all guests
Looking forward to a future visit
Best wishes and regards
Your smartline Neptuno Beach team