Ratings based on 25 Verified Reviews

3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.7 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Toronto

Very Disappointing

Posted Sep 20, 2016
Pros: Positives: Pool area very nice and the fact that it was right on the beach was lovely.
Cons: Rooms, buffet
Location: Location was a 15 - 20 min bus ride into the main town square
My daughter and I arrived to the hotel and were shown to our room. The room was very small and very dark and dingy. I do have to say that we did have a full view of the sea which was very nice. I went to the front desk and asked if we good possibly get a room that was a little larger. I do have to say that the gentleman at the front desk was extremely helpful and polite. He proceeded to show us another room which was slightly bigger. My biggest complaint is that the room looked very tired. The tiling on the floor was cracked in several places and had stains embedded in it. Also the curtains in the room had various stains on them. Even if the room was cleaned it left an impression of being dirty. Rooms definitely need to be upgraded. Next the buffet. It did have a variety of items but we were both disappointed in the quality of the food. One day at lunch I was eating a Greek salad and bit into a tomato. There must have been a small pebble or something in the tomato. It ended up getting logged in one of my teeth, which I cracked and I had a mouthful of grit. This was totally disgusting. Turned me right off. Ended up going into town for dinner for the remainder of my stay and I was very selective as to what I ate at the buffet.
Comment from Hotel Management
Sep 22, 2016 by nikoletta, Hotel Management
Dear Mrs. Marisa Thank you for your stay with us and your feedback I have carefully studied all your comments and I am really disappointed not having the chance to correct your bad impressions during your stay with us. Your comments for the rooms are taken in account and I am really sorry that we didn’t manage to meet your expectations even with the second room. As our aim is, always to upgrade our service , we have already included a room update in our future plans. I am really very sorry with the incident with the tomato in the Greek salad as it concerns our hygienic standards of our food which we value most and we follow the haccp standards. Your immediate report to the maitre would have given us the possibility to investigate on the spot the malfunction in the production line of the specific salad and change at once the salad on the buffet. Allow us to specify, that the production line of all fresh vegetables requires 3 times washing and especially tomatoes are offered in the salad in small cut pieces. Even in this late stage, we would like to reassure you that we have already cross checked the relevant dpt and we have informed our chef. We hope that you will grand us the opportunity to welcome you back and to prove that we can offer a better accommodation experience. Best wishes and regards Nikoletta Michopoulou Hotel manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional food

Posted Sep 2, 2016
Food and service was exceptional. The Chef was very cordial and inviting as was his cooking staff. The service staff at meals and bar were of the most accomodating nature. Staff and administration are united in providing a most comfortable experience. Highly recommend this hotel. See you next year.
Comment from Hotel Management
Sep 3, 2016 by Nikoletta , Hotel Management
Dear Guests, Thank you for your stay and your feedback Your commends for the staff and the chef will be forwarded to all. Especially our chef, will be more than happy to know that you have enjoyed the food We are glad that we have managed to meet your expectations Looking forward to welcoming you back next year Best wishes and regards Your smartline Neptuno beach team
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Posted Aug 8, 2016
Disregard any negative reviews from the past. They almost put us off booking. Arriving with fingers crossed, we were absolutely delighted with the hotel. Location- just along the coast from Heraklion, it is easy to access the capital by bus but yet you also have the beach and holiday town of Ammoudara. There is a direct bus to the airport and Knossos, making it ideal for a stay in Crete. The hotel is cleaned to extremely high standards. The staff seem to continually be wiping surfaces and the cleaning staff do a very thorough job. The pool and beach are ideal, and we didn’t have to worry about rushing to put towels on loungers. All staff are hard working and come across as a good team. Arriving at 11pm, food had been kept for us and a number of useful points shared e.g. market day. The staff were very informative; on asking a question Matheos gave us a map of Heraklion and an outline of where to go. Perfect for a relaxing and stress free holiday, but with plenty to do and see nearby.
Comment from Hotel Management
Sep 3, 2016 by Nikoletta , Hotel Management
Dear Mrs Rebecca, Thank you for your lovely feedback Your kind commends give us joy Pleased to know that you find the hotel’s location very convenient in travelling around the island. Thank you for all your kind comments for the staff. It’s the best reward they can get for all their efforts to provide the best service to all guests Looking forward to a future visit Best wishes and regards Your smartline Neptuno Beach team
5 out of 5
Recommended
for Everyone
by A verified traveler from Warwickshire

Excellent

Posted May 17, 2016
Pros: Other than the above, I loved walking out of our room and being straight on the beach with the crystal clear Aegean lapping a manicured beach front.
Cons: More information on amenities and local trips would have been nice. Also refresh the water in the room with the tea/coffee kit.
Location: My wife and I barely made it out of the resort so I cannot comment. However we did take the happy train tour and visited plenty of the shops nearby.
When first arriving you may be forgiven for thinking you've made a mistake. The surrounding area is somewhat run down and badly in need of some TLC. That said the resort itself is a gem. Beautifully clean and quiet with friendly and extremely helpful staff. The food was of a good quality and variety. The rooms while a little on the small side are perfectly comfortable.
Comment from Hotel Management
Sep 3, 2016 by Nikoletta , Hotel Management
Dear Guests, Thank you for your stay with us and your feedback We are glad that in general you had an excellent stay with us and we have managed to meet your expectations, overcoming the 1st impressions of the hotel’s surrounding Your kind comments will be forwarded to all staff Hopping to a future visit , we wish you all the best Your smartline Neptuno Beach team
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location on beach and very close to City

Posted Sep 5, 2015
Great hotel, perfect location on beach and short bus ride into Heraklion for Knossos and the two museums. Resort is fairly quiet with a handful of bars and restaurants which suited us fine. Very clean and hotel staff are lovely and very friendly. Rooms are quite basic and a little outdated but that's the only downside I can think of! All in all, a perfect place to stay and would highly recommend.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vilseck Germany

Nice Hotel close to beach & Pool

Posted Jun 30, 2015
Enjoyed our stay. We had an all inclusive 8 day 7 night stay and it was well worth it. We have 2 lil ones 3 & 1 and they too also had a blast!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Lovely Hotel Next to the Beach

Posted Oct 9, 2014
Pros: Everything, the beach on your doorstep, the food was amazing.
Cons: I wouldn't want to change anything.
Location: The location was perfect, quiet. Not much to do near the hotel, that was the best thing about it.
On arrival to the Hotel I found it just as the pictures showed. The staff were so friendly, the hotel was lovely and clean, I enjoyed my holiday because of these things.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice hotel by the beach

Posted Aug 26, 2014
Pros: Great location and lovely beach.
Cons: More food choice and more entertainment for kids.
Location: Both Knossos and Watercity are about 30 minutes drive away and worth a visit. A day trip to Santorini from nearby Heraklion is a treat.
Very good location, 10-15 minutes by taxi from the airport, 5-10 minutes to Heraklion and the port. It's located on a lovely sandy beach. The sea is clean (no sea urchins as some people have wrongly mentioned) and protected by reefs. Lovely view of the mountains around the hotel. The hotel is clean and the staff are very friendly and helpful. Food is nice and varied although the menu is a bit repetitive.
5 out of 5
Recommended
for Everyone
by cas from dorset, england

5th year Are stay was excellent, staff r the best

Posted Oct 7, 2013
Pros: It's not to big, pool and sea all close, the staff are brilliant, for a great relax with no hassle you do things only if you want to,
Cons: A toaster at breakfast would be nice, update the animation the team do a good job but with little help and support, things should be replaced regular
Location: The beach is are favourite place, mini train tour, disco at night, Heraklion for shopping, there are local shops, beach boules, volley ball, explore
We truly enjoy this hotel the food is plenty the staff are the greatest, the room is always clean and ample for what you need, tv, DVD, AC, fridge, tea making,facility with mugs + glasses
4 out of 5
Recommended
by A verified traveler from Kent, UK

Great for our week

Posted Aug 25, 2011
I travelled with my 11 year old son and although this was not the hotel I orginally planned to book I am glad I made the switch. This hotel was fine for the two of us for a week. It is situated on a perfectly pleasant/clean beach with ample free sunbeds everywhere. Our room had a fridge which we kept stocked with water, etc visiting either of 2 minimarkets in the same street. We had a pool/seaview room with balcony; some of the other rooms didn't seem to have much outlook and we felt fortunate to have our room. A TV was an irrelevance other than a brief AM and PM check-in with Euronews for headlines. Nothing else in English anyway. The room was kept very clean (serviced daily; not Sundays) and air conditioning functioned well. The downside of our room was the shower (no bath) had to be hand held as would not remain in its bracket - the tray filled quickly so it became a challenge to shower and keep floor dry. More of an issue for me than my son! The restaurant was absoluetly fine: always free tables, very friendly/helpful (and good-looking!) staff and great food offering something for every palate/diet, if a little on the bland side if you like spicy food. Plenty of chocie and plenty of food. Wine (red/white) quite drinkable. I preferred the white as found the chilled red a little too dry. The pool bar served other decent drinks/snacks through the day. Buses/taxis easily accessible for travel further afield - not much nearby. We enjoyed our week and met some lovely people.