Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Check availability

Reviews of Peninsula Resort & Spa

4 out of 5
Peninsula Resort & Spa
Agia Pelagia, Malevizi, Crete

Reviews

8.2

Very Good

Rating 10 - Excellent. 101 out of 306 reviews" "
Rating 8 - Good. 147 out of 306 reviews" "
Rating 6 - Okay. 41 out of 306 reviews" "
Rating 4 - Poor. 13 out of 306 reviews" "
Rating 2 - Terrible. 4 out of 306 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

OFRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a wonderful staying. From the start to the end of the vacation. The staff was kind and helpful. The food was great.
Stayed 3 nights in Sep 2023

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Since our arrival, Maria was very accommodating, because we had to wait for our room, she upgraded us to a water view and bigger room, also let us do a late check out, the hotel is beautiful, highly recommend it
Stayed 1 night in Jun 2023

4/10 Poor

Suri

Traveled with family
Disliked: Staff & service
I would not rate this property as 4 star. First day, not enough towels, locked safe, broken kettle, no water bottles provided in the room, no box of kelinex in the room. Food was okay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jazmine

Stayed 7 nights in May 2023

10/10 Excellent

Irinesha Shaquille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how the staff was friendly. Husband and I came for our 1 year anniversary and they made it very special. Especially for the lovers bliss package. Definitely would recommend staying here. We had the private pool room which was beautiful. The only thing I will say is eventually the resort should offer a disco or something where people can dance throughout the night. They do have nightly shows/activities but not a every night disco. Overall 10/10 would recommend staying here! ☺️
Stayed 7 nights in May 2023

10/10 Excellent

Lissette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time
Stayed 7 nights in May 2023

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort. The all inclusive dining was exceptional. Staff was friendly and very helpful with securing taxis, giving walking directions, and providing early breakfast when needed. Would love to go back!
Stayed 6 nights in Apr 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Andras, Debrecen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, professional staff
Stayed 7 nights in Oct 2022

8/10 Good

Jeffery

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was ok and seemed to be catered to the French. Rooms were nice and fairly clean. Staff was not very friendly at times. Just seemed unhappy except for our housekeeper. She was always friendly and nice.
Stayed 5 nights in Oct 2022

10/10 Excellent

gabriela

Stayed 3 nights in Sep 2022

10/10 Excellent

Drew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and property is amazing. The staff are super friendly and helpful. The food was hit and miss though. Some of it was great, other not so much. Breakfast was actually my favorite. Great value for the price overall though. Oh, and please add more signage in the lobby to help first time guests navigate the property. Especially to the 200’s. There’s a sign missing right by the elevator that would be very helpful.
Stayed 2 nights in Sep 2022

4/10 Poor

Gagandeep

Traveled with family
there were no toiletries. I checked in to celebrate my birthday there, but to my disappointment, nobody even wished me when I did mention that it is my birthday.
Stayed 5 nights in Sep 2022

4/10 Poor

Madhuvin

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2022

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here a couple of days with my family. we had nice relaxing time, the sea was lovely, buffet had large selection and food was nice.
Stayed 2 nights in Jul 2022

10/10 Excellent

Pavandeep Kaur

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The most beautiful resort with breathtaking views! Have never experienced an all inclusive that offers so much variety and the most fresh tasting dishes ever. The staff make you feel so welcome, just the most perfect place.
Stayed 7 nights in Jun 2022

8/10 Good

Molly Louise Brough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is fantastic. The staff is amazing. They are very caring and attentive to your needs. There iare two beaches within walking distance and the hotel does have its own private cement platform deck by the deep end of the water on their premises. Food: The spread of food is amazing even for a vegetarian. I had no problems finding food that i enjoyed. The hotel does a great job of making sure all guest needs are met. Entertainment: The hotel does have entertainment every night and they do a pretty good job of getting you involved. Warning: Baggage appears to be delayed on a daily basis. We had our baggage delayed and had to wait two full days before they arrived. Carry-on was taken from us at Athens due to low space inside the plane. Advice: Walk with a personal bag they will let you board with it on the plane. So pack clothes and other necessary for two days because the odds of you getting your baggage are very low. Some rooms don't have phones. But after reaching out to the management. We where able to get a phone. This might come in handy if you have to be making local calls to the airport about your baggage. Must do: There's a diving center called stay wet by the public beach. This is a must do on your bucket list. Weather your first time swimmer or and advance swimmer take advantage of this experience. The staff is amazing and take their time with you. In the water they go at your pace and take away all fears of diving. Highly recommend.
Stayed 6 nights in Jun 2022

10/10 Excellent

Katie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel and views, nice beaches, lovely food and staff. Some maintenance work being carried out could hear drilling etc outside quite a lot.
Stayed 7 nights in May 2022

10/10 Excellent

Jocelyn Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is beautiful, the staff are so friendly and helpful and the whole place is amazingly clean. We had such an amazing time and I would definitely recommend it to anyone for a beautiful relaxing holiday
Stayed 7 nights in May 2022

4/10 Poor

Martin

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Emmett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous location in Agio Pelagia. It’s got breathtaking views, secluded, but not isolated, and a white and stone design. The staff are genuinely kind, responsive, and gave us a true 5 star experience.
Stayed 6 nights in Oct 2021

10/10 Excellent

Kristin Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 6 nights in Sep 2021

10/10 Excellent

stavro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean resort with stunning views!! Employees are extremely friendly and their for anything you need.. especially Sophia and Jennifer..and their food is absolutely amazing!!! We will definitely be back and highly recommend you stay here..
Stayed 15 nights in Sep 2021

8/10 Good

Eneas

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall but room was basic
Amazing facilities but room was very basic.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and many pool options were great. Also the private sea access with bar facilities were a nice option. The all-inclusive is not really all inclusive as it is restricted to local spirits only, but the value for money overall is very good.
Stayed 5 nights in Aug 2021

10/10 Excellent

Constantine, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort, built right on the side of the rocky hill with access to the deep blue sea. Everything is new and sparkling clean. The view from the room was breathtaking and the amenities provided were superb. We were greeted by a very friendly lady at the front desk who upgraded us from half board to all inclusive and sorted everything out for us (Thank you Anna!) All the staff have been amazing and always keen to help and treat us to something to drink or eat. Highly recommended if you want a peaceful retreat by the sea with your family.
Stayed 1 night in Aug 2020
Response from Georgia on Sep 7, 2020
Thank you for kind words Constantine! We hope to see you again. Best regards!

4/10 Poor

Eric, London

Traveled with partner
Disliked: Amenities, property conditions & facilities
We were given a standard double room even though we had booked a soperior double sea view room. After 3 days of our 12 day stay, we complained quite sternly and Sophia the manager upgraded us to a Junior Suite. This seems like a huge upgrade but in effect it was simply a bigger room. This "resort" is very spread out and is not easily accessible . There is no beach. The main pool is quite small and situated right outside the dining area. The salt water pool is accessed via a lift down 3 floors and then 56 steps down to the pool.There are no snack bars or even any type of drinks available at this pool. You have to go back to the main pool area if you want something to drink. The "deck" which is simply a big concrete area, is another 82 steps down - no lift. Becuase it is all concrete it is extremely hot down there. It has a small snack bar but the all inclusive does not apply here , so if you want a drink it is all the way back to the hotel - 130 steps and 3 floors in the lift. The Entertainment at night is simply rubbish!!! The animation team could not even keep a 3 year old entertained. The hotel is about 45 minutes away from Heraklion, so if you have children or teenagers there is simply nothing for them to do after 6pm. A simply dissappointing experience and definitely not a 4 star resort.
Stayed 11 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019
Response from The Peninsula Resort & Spa on Sep 20, 2019
Thank you for your rating!

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019
Response from The Peninsula Resort on Sep 18, 2019
Dear Guest, thank you for your rating. We hope we could have some more insight about your rating.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from The Peninsula Resort & Spa on Aug 31, 2019
Thank you!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, lunch and dinner buffets were fantastic for all inclusive deal. We loved our room with a sea view and balcony
Stayed 6 nights in Aug 2019
Response from The Peninsula Resort & Spa on Aug 27, 2019
Thank you for your feedback ! We are happy to find out that you enjoyed your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 8 nights in Jun 2019
Response from The Peninsula Resort & Spa on Jul 9, 2019
Thank you for your rating ! It would be useful if we knew more about your rating!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location. Really clean. Friendly staff. Good selection of food.
Stayed 7 nights in Apr 2019
Response from Georgia on Apr 29, 2019
Thank you for your great feedback and for sharing your experience with us! We are always glad to hear that our guests enjoyed their holidays with us. We are looking forward on accommodating you in the near future!

10/10 Excellent

John, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, excellent rooms, great food, Swimming in the warm sea, snorkelling, whats not to like?
Stayed 7 nights in Oct 2018
Response from Georgia on Nov 14, 2018
Thank you for taking time to share your experience with us! We are very happy to know that you relaxed and enjoyed yourselves during your holidays here!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort and surroundings
Beautiful and clean resort, but getting here from the airport or ferry port is quite difficult if you don't have GPS. The beach is very small, but clean. All inclusive (breaking, lunch, and dinner) had many selections. Rooms are kinda small but very clean. I will be coming back again.
Stayed 2 nights in Oct 2018
Response from The Peninsula Resort & Spa on Oct 30, 2018
Dear Guests, thank you for your kind review! We are reading your comment about the signaling and the orientation till our hotel. Sometimes this experience is unevitable as our island has several destinations and resorts, therefore we are always in everyones disposal to provide any kind of information needed. We loved reading your compliment about our clean beach and the variety of our all inclusive - your saying proves that all our efforts are worthwile for your satisfaction. And above all, we are thrilled to hear that you will be coming back! We are looking forward to it! Best Regards!

8/10 Good

Stephanie, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very comfortable and staff were very flexible and helpful. We were upgraded as soon as we arrived. Loved the food and the pools but would have liked more musical and possibly other events rather than participative experiences because of language barriers.
Stayed 7 nights in Sep 2018
Response from The Peninsula Resort & Spa on Oct 25, 2018
Dear Mrs. Stephanie, thank you for your kind feedback. We feel delighted to know that our staff helped you to enjoy your stay even more and our upgrade was a present that you loved! We are on the procedure now to focus even more in our entertainment assets , as you mention , so the next time you come, you will be able to enjoy it even more! Thank you so much for your rating and your review!Autumn Greetings!

6/10 Okay

Verified traveler

Liked: Room comfort
A very mixed bag .
Its too long to write about, I will be as objective as possible, everyone wants different things. Room cleaning, whilst the room was cleaned well, there were things missed and not replenished most days. The food was average, some good things but on the whole nothing to shout about. Most of the entertainment was in French which is fine if you are French. Not withstanding that, the entertainment was awful, we went twice, the first everning was "humour", well, it would have insulted a 5 year old, we stayed 15 minutes. The second evening, Cabaret, the music and singing were from a CD and the acting to the scores was, I cant quite think of the word, we stayed 20 mins. After that we just didnt bother. There is a club there which caters for the guests, when these activities start the whole of the main swimming pool, snack bar and pool ares are blasted with clubbing music, so you have to vacate the area to find the salt water pool or go down the sea. This noise took over the whole area and at best for 10 people, while the rest of us went away or put up with it. Beaches are tiny and crammed. If sitting by the salt water pool, very nice, if you want the loo or a drink, then you have to go up ordown 2 floors. We had a sea view room,but also faced another huge hotel. Whilst on the balcony we were ofter blasted with music from this hotel and the opposite. Most staff were not interactive. $45 euros stolen from room, no one in reception was at all interested, almost called us liars.
Stayed 10 nights in Sep 2018
Response from The Peninsula Resort & Spa on Oct 20, 2019
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back!
We were spoilt with a new sea view room which was very spacious. All inclusive meals were not mind blowing but the food was very good with a huge variety for every pallet, this was however only available during meal times so if you have kids do not expect snacks and ice cream all day. The staff, cleanliness and facilities in this hotel cannot be faulted. There are a lot of steps as this is built into a cliff not a problem for us but wouldn’t recommend to those with walking difficulties. Choice of pools were great and the beach although you have to pay for beds and umbrellas (which in my eyes should be included for those staying at the resort) was lovely especially with the bar and superb staff. We had a fantastic visit to Peninsula and would definitely go back.
Stayed 10 nights in Aug 2018
Response from The Peninsula Resort & Spa on Aug 24, 2018
Dear guests, thank you so much for your kind feedback! We love to hear that you enjoyed your stay with us and as we take into serious consideration your remarks, we now offer the sunbeds and umbrellas at the beach without any sucharge for our guests. It will be a pleasure to welcome you here another time in the future! Many Greetings and Regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall happy with the stay.
This Resort is very family friendly and the food is great. I came to this resort to relax after much island hopping and I end up relaxing the way I planned. The all inclusive food was great. the pools were nice and clean. I wish the free wifi was stronger and the room wifi was included in the all inclusive deal.
Stayed 5 nights in Jul 2018
Response from The Peninsula Resort & Spa on Aug 3, 2018
Dear guests, thank you for taking time to share your experience with us! We are very happy to know that you relaxed and enjoyed yourselves during your holidays here! Your remark about enhancing our wifi will be discussed as we understand this was the only matter of inconvenience for you and we take your comment very seriously. Looking forward to seeing you again!

8/10 Good

Luz, San Diego

Liked: Cleanliness, property conditions & facilities, room comfort
We were upgraded from a superior room with a sea view to a room with a private pool and a sea view. The room was very nice and clean. We did have an issue with the A.C. in the room , initially the remote wasn't working and that was never fixed. The room telephone was also out of order, but it was replaced the following evening by a working one. I didn't like that at the hotel restaurant , the different dishes weren't marked properly with a fool description of what the dish included. Also, we booked an excursion and the bus that was suppose to pick us up didn't wait for us when we were misinformed regrading the pickup location and so we missed it , the staff didn't offer us a solution , they just provided a full refund. The entertainment was entirely in French and we didn't know this before booking, we might have reconsidered our stay. However, we enjoyed the room and private pool very much!
Stayed 3 nights in Jul 2018
Response from The Peninsula Resort & Spa on Jul 20, 2018
Dear Mr Luz, thank you for taking time to write your feedback. We are happy to read that you enjoyed your room and the swimming pool here! We also read very carefully your note about the animation. Our animation team consists of people from different nationalities - not only French. Four of them speak English, one of them Swedish, another one German and our animation programme occurs in both languages, French and English. We will point out to our animaters the necessity to be more attentive with our non - French guests as you focus your remark in this deficiency. In order to fix the remote you need to report it so this is fixed and that was never mentioned by you. Also, we are very sorry with you missing your excursion and the only solution was to do a full refund since your stay was too short - only 3 days and there was only one day left for you here so this was the only thing we could do. We hope we get the chance to see you again if you ever come back in Crete and offer you a better experience!

8/10 Good

BakerFamily, Canada

Liked: Cleanliness
Disliked: Staff & service
Not the Best Experience at a BEAUTIFUL Hotel
When we first arrived we were pleasantly surprised - our room was beautiful with the most stunning view from a massive balcony. The food was great, although lacking a little in variety for breakfast (the same 2 fruits every single day). Beds were rock hard. 5 days into our time at Peninsula, there was a slow leak of water through the ceiling in our room. We notified 2 staff members (guest services and the front desk staff) and the maid also notified the front desk. We went on an excursion for the day and came back to a flood in part of our room and an even worse leak from the ceiling and part of the ceiling falling down. When we notified the front desk again they sent up a person from maintenance to clean up the mess, who told us we had to remain in our room for the rest of our stay and that he’d place a bucket on the floor for the leak overnight. It wasn’t until we forcefully demanded someone from management come up to see the leak that someone actually suggested we change rooms - about 18 hours after we originally notified them about the leak. Nobody from management ever came to our room. The moved us to a different room, gave us a spa voucher and a few other small incentives. We’re not angry, however it became clear to us that this organization lacks communication - no one took responsibility and to us this was just very bad customer service. Someone from management should have come to our room immediately to assess the situation and make a decision about next steps.
Stayed 7 nights in Jun 2018
Response from The Peninsula Resort & Spa on Jul 4, 2018
Dear Baker Family, good evening. We would like to thank you for taking time to write your review about your stay with us. We are sorry to hear that there was a point that created a feeling of inconvenience during your stay even though we took immediate and appropriate action following your notification. After your report about a problem in the room, three technicians and two chambermaids were recruited to solve and repair the problem as the management was not available at that time. The first attempt showed that the leak stopped. After your second notification, we sent a team of technicians again , that indicated a radical repairment. For this reason, and immediately after your report, we changed your room, offering you a free upgrade into a family suite and other services in order to make up for this unfortunate incident while our team helped you to move and change your room immediately.We are sorry to hear that our intention and reaction did not satisfy you enough despite the fact that we reacted immediately to all your concerns and needs as we are not permitted to interact with your room while you are away (for example pack and move your things while you are absent) and were able to do so only when you came back. When you came back you did not mention anything relevant (for example your room number or the fact that there was a problem in your room) so there could be a further communication. We hope this did not affect the whole picture of your holidays and it will be a pleasure for us to get the chance and welcome you here gain in order to offer you a better experience. Kind Regards, The Peninsula Resort & Spa

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2018
Response from The Peninsula Resort & Spa on Dec 11, 2018
Dear guest, thank you for your rating. We would like to hear more from you as to improve our services. We hope we get the chance from you for a further communication.

10/10 Excellent

isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous views from every terrace. quality of surroundings firstt class and ambiance within hotel serene.
Stayed 7 nights in May 2018
Response from The Peninsula Resort & Spa on Jun 8, 2018
Dear Mrs. Isobel, we are delighted to see that you share an excellent experience with us. We will be happy to see you again and offer you our best services, once again!

10/10 Excellent

Alex, Oxford, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with two stunning beaches
Excellent friendly staff, two secluded beaches each side of the hotel and a superb all inclusive range of food and drinks made for a memorable time in Crete.
Stayed 3 nights in May 2018
Response from The Peninsula Resort & Spa on May 14, 2018
Dear Alex, we are so happy to hear that you enjoyed your stay with us and our food, our drinks and our all inclusive meal plan. The pictures you post are so beautiful! We hope to see you again!

10/10 Excellent

Galina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with amazing views
I stay at this hotel every time I come to Crete to relax for few days after / before the flight before exploring the rest of the island. I absolutely love it. Views are amazing. Staff is welcoming and friendly. Food is good. Sometimes it gets way too windy, but this is true about the whole island. Highly recommend.
Stayed 4 nights in Sep 2017

8/10 Good

Gslina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I stayed in this hotel 4 times and plan to stay more. Like it very much. It's close to the airport, which make it convinient for after flight get- before flight few days to relax. Beautiful views, wonderful staff, good food. Live it.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! good value for this money
We really love our vacation in this hotel, as it is situated in stunning area. All across the hotel you can see the sea. Rooms are clean and fresh. I would like to have bathtub in the room as well, but it is not a big deal. There are 4 pools, 3 accesses to the sea, big lobby area, very nice view from main restaurant. Very fair price=value.
Stayed 6 nights in Oct 2017

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel, staff was amazing, always there to please you, very clean hotel, buffet was amazing, the only thing that we wish they had more chairs for the pool area. The all inclusive is the best.
Stayed 13 nights in Aug 2017