Ratings based on 150 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Beautiful views and wonderful people

Posted Apr 24, 2017
This resort was a perfect stop for our honeymoon. The sea view we had was exceptional to watch the sunrise. The buffet food was delicious and there was something different every day. The hotel staff always had the biggest smiles on their faces. We would definitely come here again.
Comment from Hotel Management
Apr 30, 2017 by The Peninsula Resort & Spa, Hotel Management
Dear Mrs. Monica, thank you for your kind comments. We will be happy to welcome you here again, greetings from Peninsula Resort & Spa!
3 out of 5
by A verified traveler

Posted Apr 17, 2017
Pros: The view was amazing. The food at the restaurant was very good.
Cons: The resort is quite isolated. Improved transportation to and from resort could be better.
The room was very small. The 2 single beds were put in a room in such a way, that we could not even close the adjoining door. There was hardly any place to walk or to put our luggage. The snacks at the snack bar were boring and same on all days. The cocktails and the drinks were diluted and not very good. Some of the staff were rude.
Comment from Hotel Management
Apr 21, 2017 by The Peninsula Resort & Spa, Hotel Management
Dear Guests, thank you for your feedback. We hope you enjoyed your holidays and we are sorry to hear that there were some points that dissapointed you since if we had known we would have done our best to respond to your expectations. We hope we will get the chance to welcome you here another time in the future.
4 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

No parking - the hotel have to do something.

Posted Apr 9, 2017
Nice people, polite, professional, excellent meals, good programs, life music. Negative - no mosquito screens on the doors - is it so difficult to be installed?
Comment from Hotel Management
Apr 11, 2017 by Georgia/Front Desk, Hotel Management
Dear Mrs. Terese, Thank you for your feedback. We are happy to know that in general you are satisfied from us and our services and we will take your observation into consideration.
4 out of 5
Recommended
for Everyone
by A verified traveler from north london

Great customer service

Posted Nov 2, 2016
Location: Very nice views, quiet location.
Room was spotless, staff nice and very helpful. Really enjoyed our stay.
5 out of 5
by A verified traveler

amazing hotel

Posted Oct 15, 2016 on Hotels
it was great overall. however there was a cockcroach in zhe bathtoom.
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback. We are doing our best to improve our services. We hope to welcome you here another time in the future! Kind Regards, Georgia Kosmadaki Sales & Marketing
4 out of 5
by A verified traveler

Modern Hotel near Heraklion

Posted Oct 10, 2016 on Hotels
A modern hotel with all you would expect. But in the rooms close to the disco area you will suffer dire noise and vibration problems up to midnight every night. Do not believe reception staff if they tell you it "will only be for this one night" as they did us. It was every night of the stay. The buffet was adequate most evenings, except for the night when the seafood option was boiled rice + a small number of tiny shrimps which they called "seafood risotto". Send the cook to Italy ! Breakfasts were unexciting with an extra €2 for real orange juice. Staff were pleasant mostly, with Maria in reception particularly helpful but the staff shooing punters out of the dining room after breakfast at 9.45am, charmless. Their "beach" is an old concrete platform over the rocks, with steep steps to get into the sea. Not a grain of sand in sight.
3 out of 5
by A verified traveler

Never again

Posted Sep 30, 2016 on Hotels
We asked to have the smell in the bathroom looked at but nothing done. Asked if they could do something about the hot water as there was none. Nothing done. The dinning room reminded me of when I was in the military, line up in the line. The quality was no better.
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Dear Mr. Parker, We are very sorry you did not enjoy our stay with us. We take your feedback into consideration. We tried to do our best in order to satisfy you. We hope we get the chance to welcome you here another time in the future. Kind Regards, Georgia Kosmadaki Sales & Marketing
2 out of 5
by Katherine from Vermont, USA

Posted Jun 21, 2016 on Hotels
Terrible. Only one reception person was friendly others bordered on being rude. No detailed information on resort given. Charged for beach towels per day and a deposit of $20. e. Also made you walk to lobby to get them. All inclusive with terrible food and their beach is NOT a beAch it is cement. Would not stay here agsin
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel built into the cliffs

Posted May 1, 2016
Our family of four stayed at this hotel for just one night. We were looking for something close to the airport. It was a bit farther than we had expected given it is a bit of a drive down a long, winding and very narrow road that hugs the coast. Once we arrived, we were thrilled with the facilities and the views. We had booked a family room and they gave us two bedrooms and a balcony with a stunning view. We loved the pools, the food was good for all inclusive and we loved exploring the property. There is lots of walking, but so much to see. We walked down to the beach and found an amazing taverna run by the friendliest family, who cook with locally grown food- often from their own gardens. We would definitely recommend this hotel as a great base for exploring Heraklion.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful location for a value for money break

Posted Oct 11, 2015
Pros: Plenty of space to relax, great views and helpful but not intrusive staff.
Cons: The bathroom and shower who could with an update but everything worked.
Location: We only wanted a low key beach holiday so didn't explore.
This hotel is a strange mixture of a fabulous cliff top location, comfortable rooms, slightly dated bathrooms, large pools and well appointed bars with wonderful sea views....and then there are the 'animateurs' a group of enthusiastic, relentlessly cheerful young people whose sole purpose is to entertain you with dancing, singing, games and evening shows. I have every admiration for people who can do this without flagging, always wearing a cheery smile and clearly lots of the guests, mostly French, Spanish and Russians loved them but it was, for us, an acquired taste! Good fun in small doses and you could always escape them by walking for a few minutes to one of a couple of pretty little coves to the left and right of the hotel. The catering (we went half board) was ok and seemed to improve as the week went on and the number of guests declined. The Tavernas at one of the coves were great and Yamas bar and restaurant above Psoulamasos (?) beach was calm and my idea of taverna chic. This is the only hotel where I've stayed which has its' own on site chapel with wall paintings, possibly used for wedding blessings? As it is very tiny only room for the happy couple and their very close friends! The steep nature of the location may make getting around difficult for those with mobility problems. Overall we had a lovely relaxing time and although it was early October the weather was great plus we saw a school of dolphins swimming pass the hotel early on morning. Fab!