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Reviews of Silva Beach Hotel

4 out of 5
Silva Beach Hotel
193, El.Venizelou Street, Hersonissos, Crete Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 109 reviews" "
Rating 8 - Good. 45 out of 109 reviews" "
Rating 6 - Okay. 11 out of 109 reviews" "
Rating 4 - Poor. 5 out of 109 reviews" "
Rating 2 - Terrible. 0 out of 109 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Rajindra

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from hotel silva beach on Aug 18, 2023
how could we help you ? we are at your disposal 24/7please do not hesitate to approach the front desk

8/10 Good

Lynne

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I’d go again
Very helpful and pleasant staff, can’t fault them Room good size, beds clean and comfortable General Cleanliness of room could be a little better Good facilities Minoan restaurant excellent choices and good food
Stayed 5 nights in May 2023
Response from silva beach management & staff on Jun 3, 2023
thank you for your feedbacklooking forward to welcoming you back

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from silva beach management & staff on May 11, 2023
thank you for staying with us, we hope you have enjoyed your stayHoping to have the privillege of welcoming you back in the near future!

10/10 Excellent

Dana

Stayed 3 nights in Sep 2022
Response from hotel silva beach on Sep 12, 2022
we thank for your positive review,welcoming you back will be a great pleasure !

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff at the bars and restaurants were lovely, the staff at the main desk were quite blunt but not as far as rude. The rooms were nice however beds were uncomfortable and our room in particular was blessed with loud music until early hours of the morning and traffic noise non stop.
Stayed 7 nights in Jun 2022
Response from silva beach management & staff on Jul 18, 2022
we are terribly sorry your stay did not meet your expectations, we wish we knew that you had issues during your stay , time that we would have found solutions to offer you a better enjoyable stay if you could give us a second change in the future we will be able to correct your bad memories

10/10 Excellent

crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from SB on Jun 19, 2021
thank you so much

6/10 Okay

Verified traveler

Traveled with family
The food buffet was decent but lacking some Greek authenticity
Stayed 2 nights in Aug 2019
Response from The hotel management team on Aug 29, 2019
Dear sir, We appreciate your comments concerning the lack of Greek authenticity in the wide variation of our food buffet. The average number of Greek plates which are cooked with authentic old Greek recipies, is five to six on daily basis. The menu rotation is set on fortnight time planning. However your useful note,makes us to find better ways to bold and enlighten the Greek food display, amongst the International food delicacies. To name a typical day's greek food on the buffet meals(Lunch and/or Dinner): -Village style spinach pie -Lamp in theoven with handmade original pasta(chilopittes) -Greek kebab -Vegetables in the oven with Cretan olive oil(briam) -Mousaka -Spinach with Cabbage -Calf liver Savoro -Aubergines Imam Remaining at your disposal we wish to thank you for staying with us and we hope to have the privilege of welcoming you back anytime of your convenience in the future. The hotel management team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings,staff so welcoming,food was fantasti,so much choice and plentiful plentiful,very relaxing,love this place
Stayed 7 nights in Jul 2019
Response from hotel management and staff on Jul 17, 2019
thank you so much for your positive comments! enjoy your stay !

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a great all inclusive service and perfect location.
Stayed 7 nights in May 2019
Response from management + staff team on May 14, 2019
Thank you for your comments, we are so glad that you are happy with the hotel.

8/10 Good

Denise, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, close to town with easy access to a small beach. The rooms are clean but could do with updating. The complex is based on the style of a Cretan village, which is nice.
Stayed 2 nights in Oct 2018
Response from Silva beach on Nov 7, 2018
thank you for staying with us

10/10 Excellent

Colin, Windsor

Liked: Staff & service, property conditions & facilities
Really nice hotal and staff. Family room in the annex was ok had a nice little private terrace. All the restaurant where great. And the choice of 2 pools or the sea what more could you ask for .
Stayed 7 nights in Oct 2018
Response from Haroula Zervou Assistant manager on Oct 30, 2018
Dear valuable guest, Thank you for your lovely feedback and comments. We will be very much honored to welcoming you again back in the Silva beach hotel anytime of your convenience.

8/10 Good

Janette, Kent , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and chilled
Great choice of food. Good location. Lovely layout with quaint low level blocks in cretan style.
Stayed 7 nights in Aug 2018
Response from Haroula Zervou Rooms division manager on Aug 21, 2018
Thank you for your feedback, much appreciated

10/10 Excellent

Nicki, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxed vibe at tbis hotel next tp the sea.
We've never done an all inclusive before and i was worried the food might be poor quality. The food is excellent. So much choice. My only complaint would be i constantly felt i was overeating. But that's down to me and my greed! There are 2 pools and a beach. The beach is rocky and the sea was very rough so not the best beach Crete has to offer. The pools are lovely though. As usual there are the people who bagsie sun beds hours before they actually make an appearance but we always managed to get one. The other guests are mostly French or Russian. Families and older couples so very relaxed and quiet resort.
Stayed 2 nights in Jul 2018
Response from Haroula on Jul 17, 2018
Dear Guests, We truly thank you for the nice comments!!

10/10 Excellent

Sarah hillier, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
very enjoyable, food good and room clean.
Stayed 4 nights in Sep 2017

10/10 Excellent

S & J, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach
Fantastic location, friendly staff, huge selection of buffet style food, clean rooms and lots of shops nearby. Plenty of water sports at the next beach (10 minutes walk). Beautiful weather in August for bathing in the pool and sea. Perfect holiday!
Stayed 6 nights in Aug 2017
Response from Haroual Zervou Rooms Division Manager on Aug 27, 2017
We thank you for having stayed with us !

6/10 Okay

Dmitry

Liked: Cleanliness
Disliked: Property conditions & facilities
No drinking water available in this hotel!!!
Be carefull! Absolutely NO bottled water in this hotel, despite all-inclusive status. You must buy your own water in the supermarket near-by. Owners think that chlorine water from the municipal waterpipe is good enough for drinking, but it is contraversing to the status of hotel. Our little daughter get dehydrated while we stayed in this hotel. She hates to drink all that yuppi-like and coke-like plastic & chemical powder-drinks dissolved in chlorinated pipewater.
Stayed 2 nights in Aug 2017

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely 4 days here at end of October. Hotel was lovely. Food was great - plenty if choice. Only 2 drawbacks were they use cheap cola not the real thing and the bar staff were not pleasant in fact some were quite rude.

10/10 Excellent

Julie, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained Hotel
We spent a relaxing week here in mid-October and were lucky with the weather which enabled us to enjoy the two pools and the beach. We did find the salt water one a bit too salty and difficult to swim in but this was the better one to relax around as it was quieter. Both pools were chilly but once in you soon acclimatised. The small beach area was difficult to access but the water was clear. The welcome, after a late night arrival, was excellent and we were provided with food and drink in the restaurant before being taken to our room. This was a bit small but then we didn't expect to spend time here other than sleeping, it was cleaned daily and the facilities were good. Although it had a kettle there were no cups so luckily we had bought our own for our early morning cuppa. I think the way the hotel is built means some rooms could be larger than others. I liked being on the second floor which had a small balcony but the ground floor rooms also had small sitting out areas. The food in the restaurant was excellent, there was lots of choice and the staff always made sure the area was kept clean and the buffet regularly refreshed. The drinks were ok but did not include fresh fruit juices which would be an improvement. This was the first time I have stayed in an all inclusive so can't pass comment on the cocktails served although some did taste better than others. Staff were always happy to answer questions. I had a manicure in the Spa so felt pampered. All in all a great stay
Balcony View
Room
Fresh Water Pool
Way back up from the Beach

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient & clean hotel very friendly staff
It was amazing

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice enough hotel close to small beach
Upon arrival we were told due to availability we would be spending our first night in their sister hotel Bella Beach, which was a 5 star hotel. We were driven there by car and told to ask at reception after breakfast and we would be transferred back to Silva Beach. We did this and when we arrived back we were upgraded to a renovated room overlooking the pool. This was very nice but the room was very small. We had originally booked a family room with a double and 2 single beds and the room we were given just had 2 single beds. We also received 2 free 20 min massages and a basket of fruit and a bottle of wine as a thank you. The massage was amazing, I must say.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on top of the beach.
Overall, I was very pleased about my stay in Hotel Silva Beach. Biggest plus were the staff (always helpful and courteous) and hotel´s location. Food was great and diversified. Quality of drinks deserves improvement.

10/10 Excellent

peter, Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we had booked our stay for longer

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andy, Burntwood

Liked: Cleanliness, staff & service, room comfort
Good Holiday!
Loved this hotel. Second time here, stayed all-inclusive & food was always excellent - always a great choice of tasty, well cooked food. Hotel is right in the centre of Hersonissos, with the beach on one side & main road the other, with all the shopping you can handle available on your doorstep. There are a lot of steps & slopes so I would not recommend for disabled or people with walking difficulties. Our room was a fair size, bed comfy - with the side sea view, however I was informed that the 'garden' view rooms are quite small -(annexe rooms are spacious).Staff friendly & helpful - a special mention to Yannis & Zaccarias for their superb (& well used) bar service. Would go again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at the Silva Beach Hotel
Lovely hotel, friendly staff, great food and good selection of drinks. Main road outside hotel is very busy, although cannot hear noise from within the grounds of the hotel.

10/10 Excellent

Adi, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, relaxing with excellent location
I stayed at the Silva Hotel during August and was afraid I'd get to a hectic and busy hotel. I was awfully wrong, the hotel was amazing, it very quiet and relaxing and you can easily spend couple of hours relaxing by the pool or at your room porch. The hotel has 2 big pools which besides times where getting a sunbed can be tricky, both excellent. Food choices were good with many choices. All inclusive but still high quality. The staff was very accommodating and happy to answer every question and need. All in all, a superb hotel which I'd recommend everyone traveling to Crete to stay at.

6/10 Okay

Julie, London, England

Liked: Staff & service
Disliked: Cleanliness
hotel was okay
found the hotel not as discribed, was placed in room off hotel complex, poor wifi, all inclusive stops at 11pm every night. was slightly disappointed!!!

4/10 Poor

Ang, Essex, England

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bar staff not friendly and don't make you welcome.
When I booked hotel I had emailed them straight away and requested twin beds and not near the road, following suggestions from other reviews, and we had confirmation from them that this had been noted. I had upgraded the room and paid extra for sea view. When arriving we were given double bed and room next to road and we could nearly see the sea through the bushes. We went straight to reception and told there was no other rooms available but to check the next morning, which we did and then had to go back after lunch and then we were given a better room with nice view over pool and sea. This was a bad start as we could not unpack and we wasted a lot of time. The room, especially the first one was dark, the second room was better but not as updated as some of the pictures we were lead to believe when we booked. Did not appear to be any English people staying here. The reception were friendly and helpful, and restaurant staff, but found bar staff unfriendly and gave us plastic cups even in evening when sitting at bar and when asked for proper glass or cup, they did not want to give it to you. I have travelled a lot and found that this hotel bar staff towards English was extremely rude and unfriendly which I have not experienced before and made us feel very unwelcome and we ended up going out most nights although we had paid for all inclusive. The drinks were not nice and mixers tasted horrible which I think made all the cocktails taste bad. The food was fairly good i

8/10 Good

Richard, Telford, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Week Away
Great hotel,great location - excellent week away. Only a couple of negatives... Towels on sunbeds - if you haven't reserved your spot by 6.30am then you wont get one. Unfortunately some Eastern European guests where even putting towels on multiple locations so they could flit from pool to pool. The last moan was that when the bar gets busy you become restricted to two or one drink per visit...

6/10 Okay

Leventoz, Istanbul

limited all inclusive hotels
Its a typical all inclusive hotel.. The food is not tasty as usual. The staff were pleasant but drinks are limited and low quality. Time duration of lunch and dinner are too short and the staff are very strict to make you obey the rules.But in general staying is average. Seashore is not good. Swimming pools are closing at 18:00 hrs. It is too short, which is not acceptable in summer vacation.

6/10 Okay

Spyridon

Liked: Cleanliness
Disliked: Staff & service
Room was much more basic than the picture suggested. And room was twice as far from the conference centre than I was told.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Ashok, Romford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very friendly staff and good location

8/10 Good

Gail, Northants UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as we expected
Food and service was excellent however it is situated in the middle of a very busy (touristy) area. Very little beach to speak of and was disappointed with this.

4/10 Poor

Timo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist extrem in die Jahre gekommen und stark renovierungsbedürftig. Die Reinigung des Zimmers und der Toiletten in der Hotelanlage ist mangelhaft. Das Essen war in Ordnung. Wir werden aber definitiv nicht wiederkommen.
Stayed 3 nights in Sep 2023

4/10 Poor

ELODIE

Stayed 7 nights in Aug 2023

4/10 Poor

SABINE EMMANUELLE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hébergement sale peu d animation on ne peu pas s amuser sinon on se fait rappeler à l’ordre et à 23h tout est fermé plus le droit de faire de bruit alors que l’on est en vacances
Stayed 7 nights in Aug 2023

10/10 Excellent

Florian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 10 nights in Aug 2023

10/10 Excellent

MAELE JEANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jul 2023
Response from hotel silva beach on Aug 18, 2023
thank you , much appreciated

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We hebben een fijne vakantie gehad. Het personeel was vriendelijk en behulpzaam. Een paar kleine puntjes waar we niet zo blij mee waren, zoals de koelkast op de kamer die veel geluid maakte en de grote van de douchecabine die mag voor ons wat groter.
Stayed 9 nights in May 2023

10/10 Excellent

Helena

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from silva beach management & staff on Jun 3, 2023
thank you for your vosit and votinglooking forward to welcoming you back again!

10/10 Excellent

cedric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un personnel vraiment agréable, un emplacement idéal .
Stayed 10 nights in Jun 2022
Response from silva beach management & staff on Jul 18, 2022
Thank you for your possitive feedback hope to have the privillege of welcoming you back!

8/10 Good

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On y retournera !
Stayed 4 nights in May 2022
Response from silva beach management & staff on Jul 18, 2022
thank you for your positive feedback we will be looking forward to welcoming you back!

8/10 Good

Cathy, Paris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement très bien situé au coeur de la station balnéaire avec commerces et plage à proximité. Chambres vieillissantes mais propres. Personnel charmant et serviable.
Stayed 5 nights in Apr 2022
Response from silva beach management & staff on May 6, 2022
nous vous remercions pour vos gentils commentaires, nous espérons avoir le privilège de vous accueillir à nouveau dans un proche avenir!

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einziger Kritikpunkt sind die Getränke. Sehr süß, keine original Coca Cola o.ä. Gleicher all-inclusive Cocktail hat je nach Tag einen anderen Geschmack. Die Buffets sind hingegen hervorragend. Zwar wenig wirklich griechische Küche, aber dennoch sehr lecker und eine große Auswahl. Die Zimmer und gesamte Anlage sind in einem super Zustand und sauber.
Stayed 2 nights in Sep 2021
Response from HZ on Sep 24, 2021
We appreciate your constructive and useful comments. Your opinion concerning the All Inclusive drinks helps us immensely to homogenize the products because there are specifics we have to rectify. We are happy to learn that you were satisfied with the food in our buffets. Our goal is set on higher level and we work on this. We will be glad to have the privilege of welcoming you back!

8/10 Good

Raffael, Stuttgart,Baden Württemberg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Hotelanlage und der Service waren super. Das Essen war allerdings verbesserungsfähig. Alles in Allem kann mann es aber nur weiter empfehlen.
Stayed 7 nights in Aug 2020
Response from HZ on Aug 25, 2020
thank you for your nice comments, we are very much glad that you enjoyed your stay!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Die SPA Einrichtung war misserabell.... Keine Richtige Massage, nur gestrechelt. Hammam war nur Sauna und Dampfbad KEIN Richtiges Hammam....
Stayed 7 nights in Sep 2019

8/10 Good

BarbM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement ideal hotel village joli. Manque de jus de fruits frais sinon buffet varies et tres bonne qualite
Stayed 14 nights in Aug 2019
Response from The management team on Aug 26, 2019
Thank you for your positive comments, we are very much honored for selecting our hotel and we will be very glad to have the privilege of welcoming you back anytime of your preference in the near future.

8/10 Good

Tiril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell for de fleste
Veldig behjelpelig betjening. Vi fikk først et rom som var svært mye støy på og ikke spesielt god komfort, men ble tilbudt et annet rom etter at vi ga tilbakemelding om at vi ikke var fornøyde. Frokosten var veldig god, lunsjen også. Anbefaler å variere litt med hvor man spiser. Restauranten la strada som tilhører hotellet var vi veldig fornøyd, viktig å bestille bord maaange dager i forveien. Ellers kan man spise på buffet. Fin strand og bassenger, men utrolig irriterende at folk reserverte senger. Dette bør hotellet virkelig gjøre noe med da det utallige senger som står tomme fordi folk legger håndklær på dem. Står i papirene man får utdelt at dette ikke er lov, men hotellet passer ikke på at gjestene følger dette. Veldig koselig inne på selve hotellområdet. Passer godt til familier, venner og sikkert også par. Ikke så mye underholdning på hotellet, men dette føltes egt greit da det var rolig og fint. Er gratis bar hele dagen frem til kl 23. Vil også anbefale å besøke restauranten palmera beach ganske nær hotellet og sitte på stranden der.
Stayed 7 nights in Aug 2019
Response from The management team on Aug 26, 2019
Dear Guests, thank you for your constructive comments, we hope to have the privilege of welcoming you back