Left without moving in
Posted Jul 5, 2013
Booked an AI 8-day vacation for a family of 5 (12m, 15f, 22m, 22m, 49f). Arrived 06/21 early morning. Waiting for the room we had breakfast. We all liked food but dishes were dirty. Soon our room was ready. At this time reception staff was really nice. The real shock was when we saw the rooms. It is like summer camps in the 1970's. But its a 4-star hotel... or said to be. Based on photos you would never guess what you get. An apartment where hall is the kitchenette at the same time plus a very worn & torn dirty bathroom. No wardrobe, only 2 really small shelves. Beds done for 3. They apologized & brought us 2 other sets of linen. We looked around dumb of shock. Immediately wanted to check net to find another hotel. You needed a code for the wifi. You have to pay for it in the rooms. So went back to lobby, checked opportunities, taxied there,booked, taxied back. I told the receptionists we move out they started to blame me saying I should have asked for a wardrobe or put our clothes in the kitchenette (!!!), and anyway we came 5 though we booked only for 3. Showed me a paper to prove this - saying "3 adults, 2 children" - simply missed to read it. I paid the total vacation in advance so they gain full price for serving one breakfast. Before booking I read all traveler reviews and have to admit its my fault not to listen to warnings not to come here. Staying in downtown, having chats with Greek llocals (all really nice) very interesting they all know whats going on there.