Ratings based on 29 Verified Reviews

3.3 out of 5
82% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by ian from yorkshire

no entertainment for the kids at all very boring

Posted Nov 4, 2013
Pros: it was very clean ,rooms cleaned every day
Cons: entertainment for the kids is a must and the allinclusive should be till 11/30 at least
Location: on a hill but we enjoyed the walk to the beach and back
the allinclusive finishing at 10/30 was a first for us nice hotel but nothing to do good job the weather was with us
4 out of 5
for Everyone
by A verified traveler

Loved it-don't understand the bad reviews!

Posted Jul 8, 2013
Pros: Location was awesome. Food good, entertainment good, room clean and great staff.
Cons: One lady in the shop was quite rude.Housekeeping wouldn't change our floor towel all week for the bathroom which got wet and dirty due to a leak-why?
Location: A beautiful location which had an amazing view which was breathtaking at times. 15/20 mins drive from Heralion airport.
This hotel is in an amazing location with beautiful views. The food was good and we enjoyed every minute we were there. The two beaches near by are wonderful but not quite as close as stated but not too far away and worth the trip. I was there with a friend and the hotel catered for all groups of people; families, couples etc... Maybe not lads or girlie holiday makers looking for mad nights out though-too quiet for that which was perfect for our "get away from it all " holiday.
1 out of 5
by A verified traveler from Kuwait


Posted Oct 17, 2009
Never judge a book by it's cover! After arriving in Iraklion Crete at the Agia Pelagia Hotel, I was greeted at the exterior entrance to the hotel by several cats and the scent of cat urine! Once I entered the hotel where I received my room key at the reception desk, I proceeded outside the exterior of the hotel where I was greeted again by several cats and the scent of cat urine! After entering my hotel room, I was highly disgusted with the bathroom! No shower curtain and when taking a shower, the hand held shower head sprays water on the bathroom floor and the shower basin fills with water! As a civilian contractor working and residing on a military installation in Kuwait, you would expect better accommodations than a trailer with complete bathroom with shower curtain, Cable Television, Free Internet access and the absence of cats and cat urine all provided free by the Military! I was offered by the hotel receptionist to upgrade my room, but at an additional cost to me! This would indicate that if you book a hotel reservation on expedia based on the photo's and information that is provided and after you arrive at you destination only to be disappointed and shocked by the accommodations you selected based on the information provided, the hotel and it's staff has no obligation in providing you an upgraded room without additional cost or a refund so that you can choose other hotel accommodations!
1 out of 5
by A verified traveler from London

What business is Panorama in?

Posted Aug 17, 2006
It is clear that the management has lost sight of the key principles of the hotel business. "keep the customer happy". The food and the bar service are appalling. Any food not eaten at lunch will be rehashed the following day! Everything is the cheapest quality and to top it all the bar staff are the rudest I have met in a long career! All inclusive
3 out of 5
by A verified traveler from Barnsley

Appropriately Named

Posted May 30, 2006
Being perched on a hillside the hotel provides fabulous views of the coastline however, without a shuttle service to the village/beach it is not recommended to anyone that is infirm or elderly. The walk to the village is nearer to 15 minutes but is pleasant enough and brings you closer to some of the road side plants that in Crete are weeds but are selling in garden centres back home. The location is close to Heraklion and there is a bus service. The rooms are clean and tidy but very basic. The staff are very friendly. The food was not very varied but was reasonable and I had a vegetarian choice on most occaisions.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 2, 2005
2 out of 5
by A verified traveler

Posted Aug 31, 2015
Personnel très sympa mais hôtel viellot et cuisine pas très bonne
5 out of 5
by A verified traveler


Posted Jul 27, 2015 on Hotels
Mycket bra.
3 out of 5
for Everyone
by A verified traveler from FRANCE

Hôtel rapport qualité prix correct

Posted May 27, 2015
Pros: accueil - disponibilité du personnel - vue mer - proximité plages et petit village - ligne de bus au pied de l'hôtel - location de voiture possible
Cons: plus de poissons grillés au buffet - améliorer la qualité des desserts -
Location: 2 km du village avec commerces - proximité de plusieurs plages - plongée - 18 km de Héraklion, 80 km de Réthymnon, 150 km de La Canée...
accueil parfait - service bar et restauration impeccable - chambre simple, spacieuse, manque rideau occultant- balcon vue mer agréable - regret : clim et coffre fort payants - une mauvaise surprise, dans la formule all inclusive, accès boisson impossible après midi le jour du départ.
4 out of 5
for Everyone
by A verified traveler from Strasbourg

Hotel accueillant , belle vue sur la mer.

Posted Aug 16, 2014
Hotel accueillant , vue de notre chambre sur la mer magnifique , buffet avec beaucoup de choix trop bon ! Piscine nickel! Je recommande cette hôtel :) J'ai passé de très belles vacances :) merci hôtel village panorama !:)