Ratings based on 321 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2018
As a non-spanish speaker, the staff went out of their way to help us in every way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2017
Nice place if you have to stay in the city. Great gardens with good birds.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

A beautiful paradise!

Posted Oct 3, 2017
The hotel is a great place to stay if you are visiting Costa Rica. If you are a nature lover, you will love the gardens. It also has a nice restaurant and bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel

Posted Sep 11, 2017
The gardens at the hotel are amazing. Pool is beautiful. The bar and restaurant were great
5 out of 5
by Elizabeth

This traveler left a rating score only Posted Jul 16, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, New Zealand

Fascinating garden and wonderful hotel environment

Posted Jul 3, 2017
The hotel is amazingly well laid out creating a relaxing and peaceful feeling. This is assisted by the huge garden attached to the rear. Well trained and attentive staff made for a very pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gadsden, AL

Best hotel ever.

Posted Jun 14, 2017
Pros: staff and facility
Location: close to San Rafael and a short drive to San Jose city center. Great grocery stores.
Good food, good drinks, great pool, great botanical garden. It is like staying at the Garden of Eden. I spent 10 days here in June and loved it. Great bed, I requested a bath tub and was upgraded to a garden view unit with a bath tub. I left most days at 9 and came back about 4, and was always greeted with a smile. Most folks didn't stay as long and there were numerous groups, seminars, and events held at this incredible venue. They did not bather me at all. I haven't mentioned the breakfast. Es muy bueno.
5 out of 5
by A verified traveler

Posted Jun 7, 2017 on Hotels
Wifi speed is low and stopped to work network often.
5 out of 5
by Rich

Posted Apr 29, 2017 on Hotels
Fantastic hotel. The best parts were the gardens, the friendliness and helpfulness of the staff and the food. All of these get very high marks.