Bar (on property)

Reviews of Royal Hotel Ross On Wye by Greene King Inns

3 out of 5
Royal Hotel Ross On Wye by Greene King Inns
Palace Pound, Ross-on-Wye, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 279 out of 529 reviews" "
Rating 8 - Good. 197 out of 529 reviews" "
Rating 6 - Okay. 37 out of 529 reviews" "
Rating 4 - Poor. 12 out of 529 reviews" "
Rating 2 - Terrible. 4 out of 529 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here 3 time's now and i enjoy the feel good factor , it's a welcoming place with lovely people and the food has always been good. The rooms are very clean and I loved my single room because of the large bed and the pillows are just right. Great views from rear garden and it's close to town .
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for relaxing. Staff & service are absolutely first rate - all so friendly and helpful. Food is excellent and reasonably priced. Highly recommended.
Stayed 2 nights in Feb 2024

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but thoroughly enjoyed staying in an old hotel with character but one that is obviously well cared for. The staff were all really friendly and helpful and breakfast was fantastic. Don't be fooled by the fact that this is badged as a brewery hotel - it doesn't feel like a chain and all customers are treated on a personal level. We'll be back.
Stayed 1 night in Feb 2024

8/10 Good

steven

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good hotel
It was a decent enough room for the price. The breakfast was good and the staff were excellent.
Stayed 3 nights in Dec 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The staff made it a very pleasant stay
The staff were nice and extremely helpful, Food was a little let down as I have got better within the Greene King hotel group, However was more than acceptable. My only criticism was the hotel was a tried in places mostly the carpet in the room and the tiles in the bathroom. Would be happy to stay again.
Stayed 1 night in Nov 2023

8/10 Good

Trevor

Traveled with partner
Liked: Property conditions & facilities
A nice stay car park very crowded and tight Service in restaurant was good but the restaurant was cold with the outside door repeatedly left open
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character and nice food
Lovely building Lovely staff Best hotel breakfast I have had in years ( and I have plenty ) I would stay here again for sure
Stayed 1 night in Nov 2023

10/10 Excellent

IAIN

Liked: Cleanliness, staff & service, room comfort
fRIENDLY STAFF
Good hotel Friendly staff Fantastic view good value food
Stayed 3 nights in Nov 2023

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Absolutely fabulous, the team were there were brilliant, they seemed happy and nothing was too much trouble. The family room was spacious me comfortable and the hotel has stunning views and in a great location. I cannot rate highly enough, we will definitely be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm welcome and most comfortable bed ever. Lovely food.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the staff very attentively and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with friendly staff. Great views from the hotel over the River Wye. It is within walking distance of the town and the river.
Stayed 6 nights in Jun 2023

8/10 Good

Jerry, wellingborough

Traveled with partner
Liked: Cleanliness, staff & service
Great location, parking awkward and limited, property rather tired in places, needs a a refurb. Breakfast (full English especially) was poor value for money. Beer prices were eye wateringly expensive! Fantastic view from the terrace.
Stayed 2 nights in Jun 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and enjoyed our stay at this wonderful hotel, staff are really friendly helpful and polite, and the food was excellent, car park is not that spacious. You can only say you’ve stayed at the Royal once you’ve meet Carol.
Stayed 4 nights in May 2023

4/10 Poor

Bethany

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Tired property
Stayed 1 night in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff did a great job for our daughter’s wedding
Stayed 2 nights in Apr 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service
Very good but the bathrooms are very tired
Stayed 1 night in Apr 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Ross
Fabulous hotel at the top of the town ,great location and a lovely view from our room a basic double with plentry of space and a good sized bathroom. On the down side the bed matress was too soft and the mugs were very tiny
Stayed 2 nights in Mar 2023

10/10 Excellent

kevin

Stayed 1 night in Mar 2023

8/10 Good

SHARON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Gary

Stayed 1 night in Mar 2023

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not good. Breakfast not included in booking. On 3rd floor in annex very very difficult to climb stairs had to cut short break by one night. Impossible to get evening meal due to tables reserved for hours. Told restaurent closed due to heating problems. All in all terrible experience . I am 78 and my wife 84.
Stayed 3 nights in Feb 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the town, convenient location.
Stayed 2 nights in Feb 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A popular local hostelry
Lovely location for this old coaching inn bult around a courtyard which is the car park, However despite a large number of marked spaces, parking was often difficult. The hotel has had a number of extensions which makes the warren of rooms accessed by numerous stair cases. There is no lift which can make access at the top arduous. Cold water flow on the top floor was slow but just about adequate. Cloud wifi was available but we got better coverage using hot spot from our mobiles. Food was good and service too. Breakfast was excellent.
Stayed 4 nights in Feb 2023

6/10 Okay

Verified traveler

Great location but improvements required
Largely our stay was what we expected - a standard hotel in a good location. Check in was straight forward and friendly enough. Our room was large but needed updating. The paintwork was cracking and wallpapered ceilings were starting to peel. We were on the top floor and the water pressure was poor. In addition, the shower hose had split and so the shower was a trickle. As we were only staying 1 night and only discovered the issue having settled into our room we took the decision to take baths instead. We mentioned the shower issue on departure and the response was a passing apology and that the room would be taken out of action until the issue was resolved. The beds were not particularly comfortable and while clean there was a rip in the bedlinen. The duvet was a non-breathable material meaning it quickly became hot. I usually sleep well but unfortunately spent the night tossing and turning. The breakfast was excellent, although once seated, we waited over 20 minutes for a waitress to take our hot food order. There were barely any other tables seated so I think we had been forgotten. The hotels location is excellent, within walking distance of the town and river. I would stay at the hotel again if I needed to be in the centre of the town but for better comfort and value I would chose a Premier Inn.
Stayed 1 night in Feb 2023

10/10 Excellent

David

Stayed 1 night in Feb 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Paul

Stayed 1 night in Jan 2023

8/10 Good

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post Christmas break
We went with 6 of us in total, rooms were beautiful with views over the country side and the river. We had a room over the bar and must admit there was no noise which was amazing. We had food in the hotel bar for the 2 nights, plenty of it, food was very good staff couldn't do enough for you. One thing you need to book for bar food as it is very busy.
Stayed 1 night in Jan 2023

8/10 Good

STUART

Stayed 1 night in Jan 2023

8/10 Good

Ian

Stayed 1 night in Jan 2023

10/10 Excellent

Lorraine

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to sleep but don't eat there
The staff were amazing and very friendly. The room as spacious and comfortable. Bathroom a little small but adequate. Location great and handy for the town. Eat somewhere else though , the food is poor to mediocre. Breakfast fruit and yoghurt was great but nothing cooked was of good quality. Avocado on toast tasted like mushy peas. Nachos were disgusting and risotto was a mushy rice dish.
Stayed 4 nights in Dec 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Beautiful building. I enjoyed my stay and will definitely return. The breakfast room staff were incredibly professional, curteous, polite and helpful. The breakfast was great. The rooms were clean, spacious and comfortable. There was ample free parking.

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service
Nice enough hotel with a friendly welcome and a clean room with a comfy bed, the decor is a bit dated in places and the rooms would benefit from redecorating but overall good value for money and situated in probably the best location in Ross on Wye. Unfortunately The Wi-Fi connection is via Sky and was impossible to log on to, they really need to sort this out, I didn’t bother reception with it as we were only there for a night but it was disappointing that something which ought to be so very simple is made awkward in the biggest hotel in the area when everywhere else I’ve stayed in the last ten years can manage to provide working broadband without any faffing about. Overall though a very pleasant stay with nice professional staff and we would all gladly return.
Stayed 1 night in Dec 2022

10/10 Excellent

Julia

Stayed 1 night in Dec 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Eileen

Traveled with partner
Liked: Staff & service
Really Squeaky floorboards in room. There was an altercation in the bar which the police were called to. Staff remained calm and professional but not pleasant to witness
Stayed 1 night in Nov 2022

8/10 Good

Michael

Stayed 1 night in Nov 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Michelle, Engadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with a fantastic view from the restaurant and outdoor terrace. Had a room with a view over the Wye River and valley which was lovely. Parking was easy and accessible from the rear of the property. The only downside was that the rooms did not have air conditioning and were quite hot.
Stayed 1 night in Oct 2022

8/10 Good

Galia

Liked: Cleanliness, property conditions & facilities
The location is beautiful. Ross-on-Wye and its surrounding is well worth visiting. My one disappointment was that the wi-fi didn't work in the room. We chose this hotel specifically because it had wi-fi. We had a lot of work to do while staying there, but the wi-fi only worked on occasion. When we called the reception to ask about it their suggestion was to just keep trying. We kept trying but it would come back from a couple of minutes and then go out again. As far as we were concerned this was as good as not having any wi-fi.
Stayed 3 nights in Oct 2022