Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Lovely hotel go LOVELY Lovely hotelPosted Sep 28, 2015
Cons: Bedrooms could do with a quick wall paint and breakfast could be a bit quicker
Location: Only stayed overnight - no sightseeing
Very good hotel everything good dinner at night excellent breakfast a bit slow but very good when it arrived
for Couplesby A verified traveler
Posted Sep 19, 2015
Nice hotel, lovely grounds, close to town centre. The staff are friendly and helpful. The breakfast was excellent, with a good choice of food available.
for Everyoneby A verified traveler from Melton Mowbray
Last Minute Booking.Posted Sep 15, 2015
Pros: As above
Cons: As above
Location: Good for walks and touring north and south Wye valley. The Indian restaurant just up the road on the opposite side above a shop. Very good .
Good and responsive reception. First room (Superior Double) disappointing and small. Second room (Superior Double) much bigger and better views. Hotel very cold all over. Offered small fan heater for room but bathroom very cold. Double bed very hard. Breakfast & evening meals very good service and good food and quantity if limited evening menu. Mentioned our displeasures at check out and received a very un responsive "I see" to each. This is only a 3 star hotel but with reasonable investment could easily be upgraded. It is probably one of the better hotels in Ross-on-Wye but in its current state would only warrant a short stay.
for Everyoneby A verified traveler from Stoke-on-Trent, UK
Great locationPosted Aug 31, 2015
Cons: The rooms could do with updating sometime in the near future
Location: Lovely town to walk around and lots of places to eat
The hotel is in a great location for walking into Ross town center and travelling round the surrounding areas. Its not far from the motorway and plenty of parking. The room we stayed in wasn't anything special but all you need for a base and bed for the night, especially if visiting for an event in the area like we were. The breakfast was included in the price, there was a great selection to choose from and all excellent. I would recommend and stay there again if we were visiting the area
by A verified traveler from Leicestershire
Nice Hotel but...Posted Aug 24, 2015
Our usual hotel was fully booked so we opted for The Chase due to excellent location and first impressions. After we booked we were informed there was a wedding and would be located in a room with as little noise possible. We were given a room right at the top of the stairs where everyone gathered for video filming and to chat and our window over looking the reception outside. The room was was clean except the spa bath. Bits of dried muck floated around the tub when on! The room was nice and good size and I loved the period feel to the room-excellent black out curtains. However the bed was awful the mattress felt cheap and it seemed to slope on one side. We enjoyed a lovely meal in Harry's, the hotel's restaurant. Good choice, hot and great portions, it was a little on the dear side though. £6 for ice-cream!!!! Sadly our included breakfast the following morning wasn't as good. If you want a buffet it's not here. A bread basket, jug of juice and cereal or yoghurt was all on offer. You had to order cooked food which was full English, eggs and fish, benedict or porridge. There wasn't much flexibility. The staff were polite but didn't go above and beyond with exception of the bar waitress who was very good. The morning we left there was torrential rain which meant the manhole in front of the hotel over flowed and the car park was awash with soiled toilet paper and faeces. We left quite promptly, check out was efficient. I suppose I just expect better for £150 a night
for Everyoneby A verified traveler from Somerset
Good getawayPosted Jul 31, 2015
Pros: Everything! Room was good, all staff we came across were friendly & helpful. Breakfast excellent, as was the evening meal in Harry's.
Cons: In our experience nothing needs improving.
Location: It feels like a country retreat, but is only a short stroll into town. Not far from Symonds Yat with views of the Wye and surrounding counties.
We stayed one night at The Chase on a Saturday night, but wish it could have been longer. .
for Everyoneby A verified traveler from Bristol
A good building in spacious grounds.Posted Jul 30, 2015
Pros: Big breakfast
Cons: noise from outside
Location: Convenient for Ross on Wye, and suitable (30 minutes) for the 3 Choirs Festival in Hereford.
The staff were good and the breakfast was excellent. The air conditioning plant was noisy outside my window during the day, but the fan went off at night.
for Everyoneby A verified traveler from nottingham
Good hotel close to the town centrePosted Jul 10, 2015
We are regular visitors and the chase is always our first choice.
for Familiesby A verified traveler
Posted Jul 7, 2015 on Hotels
for Couplesby John P from thurles
lovely stayPosted Jul 5, 2015 on Hotels
lovely hotel for relaxing visit