Ratings based on 69 Verified Reviews

4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Very convenient, friendly, gorgeous view hotel.

Posted Sep 25, 2016 on Hotels
The receptionist was very friendly. The food was delicious. Everything was perfect!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice resort hotel on the banks of lake Lucerne

Posted Aug 5, 2016
Had no clue that it was a resort hotel, while booking in Expedia. Right on the back and almost into the waters of lake Lucerne, this resort hotel was a pleasant surprise to us. One can jump and swim in the lake, wonderful swimming pool and spa, beautiful restaurant in open area with live music, nice balcony with lake view (beware that there are a few rooms with no lake view), free parking, etc. However, the room as such is small, the breakfast menu is limited, while the reception staff was courteous the restaurant staff was not. It is far from the public transportation, so one must have their own transportation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Very nice lake front hotel to have quiet vacation

Posted Jul 30, 2016
Pros: Lakefront location
Cons: Bathroom doors, Need iron and iron board
Very nice location. Lake front rooms with balcony to sit and enjoy the serene waters and mountains. A picturesque view from room Bathroom's should have better doors (opaque instead of glass) and locking mechanisms. Breakfast was good and sitting outside on waterfront property makes the mornings very enjoyable.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 18, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2016
Very nice hotel close to Lucerne. Staff is very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from s

No amenities have to buy all

Posted Jun 10, 2016 on Orbitz
Overall the experience was good, felt more like upgraded B&B rather than a hotel. You have to buy small amenities that you would normally get it in a 4 star hotel that was put off as a simple tooth brush and paste was 10 Swiss franks. Breakfast spread was good and the bed one of the most comfortable and view to die for
3 out of 5
by A verified traveler

Ok quality for money

Posted May 24, 2016 on Hotels
the room was really run down, seems they are renovating some parts of the hotel....
4 out of 5
by Yan from Australia

Good stay

Posted Oct 17, 2015 on Hotels
Room is nice with good lake view. Swimming pool is amazing. However food there is not recommended. Overall good stay there~
5 out of 5
by Michael from Verdi, NV

Pilatus Hotel, a jewel in Hersigwill, Switzerland

Posted Oct 9, 2015 on Hotels
The hotel was wonderful, absolutely enchanting. Our room was on the elevated 'first floor' (really like the 2nd floor) with a cozy balcony overlooking the beautiful lake. The only drawback was that one of the smoking patios was located directly below our balcony. When anyone lit-up we had to go inside and close the door. Otherwise, great room, polite and helpful staff, excellent service, gourmet restaurant (wonderful breakfast buffet included with the room--and it was top-notch!)
5 out of 5
by john from Reno, Nv, USA

Hidden gem

Posted Oct 7, 2015 on Hotels
The pool was under renovation. Other than that we couldn't have found a better place to stay. The front desk help (Nora) was as pleasant and hlpful as possible. This was the best stay of our trip.