Great Hotel - just confirm your room selection
Posted Sep 7, 2016 on Hotels
We stayed here for two nights on our honeymoon and really loved Hermanus. The hotel's location can't be beat for all the activities and restaurants in town. The manager even treated us to cupcakes and a bottle of MCC to honor the occasion. Both of which we loved, and makes it hard to take the overall score down a little bit, but two key factors:
1. We had booked a room with a balcony via Hotels.com, however after we checked in and got to the room - there was no balcony. We were told that the room wasn't available due to the hotel being sold out. The Staff were very kind about it all, but in the end just not able to accommodate or offer up any other solution than "talk to Hotels.com". If it matters to you it might be worth double checking with the hotel after booking to confirm room selection.
2. The in room wifi didn't work and wasn't fixed by the hotel. If it matters to you it's something to consider, but otherwise you're most likely here for vacation and should go out and see Hermanus!