Ratings based on 41 Verified Reviews

3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from denver, co

Posted Oct 15, 2016
Dated but comfortable. Fabulous location! Helpful pleasant staff.
Comment from Hotel Management
Oct 21, 2016 by Marketing, Hotel Management
Good Day Charles, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We are so please to learn you have enjoyed your stay with us and that you have had an enjoyable stay. The hotel will be undergoing upgrades and renovation in next year May-June to make the guest experience more comfortable and memorable. Looking forward to welcome you back very soon. Kind Regards, Johanri Meyer Marketing Windsor Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Pretoria

Fantastic location

Posted Oct 22, 2015
Pros: Amazing views and proximity to bars and restaurants.
Cons: Nicer bed linen and duvets not blankets. Air conditioning as room was very warm and needed to have patio door open all night.
Location: Great location and just five minute walk to local shops, bars and restaurants.
Best thing about this hotel is it's location. Amaxing views. Make sure to book a sea view it's well worth the extra money. Short walk to the bars and restaurants. Hotel staff really friendly and helpful. Good breakfast with plenty of choice. Hotel is a bit dated (blankets provided not duvets) but it has an oldie worldie feel and is full of character and charm.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Sea-facing room a must 😃

Posted Sep 7, 2015
Our stay (4 adults + 1 toddler) at The Windsor was great. We had 2 sea-facing rooms which had breath-taking views. The hotel is walking distance to the town centre and a lovely walk along a cliff path takes you to the Old Harbour. The staff at the hotel were very friendly & the breakfast tasty 😃
Comment from Hotel Management
Sep 8, 2015 by Madelein Marais, Hotel Management
Dear Pinky, Thank you so much for taking the time to write your lovely comments on Expedia. We are pleased to see you enjoyed your experience with us and will relay the message to our Staff. Hope you were able to spot some Whales and to welcome you back soon! Kind regards, Madelein Marais
3 out of 5
Recommended
for Families
by A verified traveler from Sydney Australia

Comfortable hotel in nice setting

Posted May 17, 2015
Pros: The setting with fabulous ocean frontage, and the staff were helpful -- if a little vague about anything we asked about.
Cons: If we paid more and had a choice of rooms it may have been better value for money, but we were quite satisfied
Location: Loved the ocean frontage
We booked this via the "mystery" booking process so had no choice in the rooms we needed, and were rather disappointed to find that rooms with ocean views were not available. The power outage during our stay was not the hotel's fault and made the evening enjoyable, with candlelight for a couple of hours. Pity there was no restaurant for dinner, but the included breakfast was very satisfactory.
Comment from Hotel Management
May 26, 2015 by Madelein Marais, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your feedback on Hotwire/Expedia.com. We are pleased to see you enjoyed your overall experience with us. The Windsor does only serve Breakfast, this is because of the fact that Hermanus has so many restaurants available within a 5 minute walk from the Hotel suitable for any taste. This allows us to run tight margins and be able to offer affordable rates so that our Guests may use the hotel as their base to explore and experience Hermanus. Hope you had a lovely experience in Hermanus and to welcome you back soon! Kind regards, Madelein Marais
3 out of 5
Recommended
for Everyone
by A verified traveler

Room with a view

Posted Mar 27, 2015
Great views when booking ocean view, no air con, close to many restaurants and things to do. Off season was a quaint experience.
Comment from Hotel Management
Apr 9, 2015 by Madelein Marais, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your feedback on Expedia regarding your recent experience with us. We're pleased to see you enjoyed your stay with us and hope to welcome you back soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Swansea

Centre of Hermanus

Posted Jan 18, 2015
Pros: Location, breakfast, parking, lockable cupboard as well as safe
Cons: WIFI to all rooms, deck chairs on balcony, better cleaning of balcony (number of cigarette butts in evidence)
Location: Nice restaurants, particular lively Tapas Food & Wine Bar overlooking old harbour, which has live music Fri to Sun. Great beaches within short drive.
The Windsor Hotel provides a good base very close to the centre of Hermanus - walking distance from the restaurants etc and right by the cliff path. It's a nice hotel, but without much wow factor - except for the views from the sea facing rooms. Do note, however, the the photos are a bit misleading as there is a road between the hotel and the cliffs. Definitely go for sea facing room - but we found that there was some road noise in our ground floor room and the "balcony/terrace" was too close to pedestrians walking by for much use plus the "pub beer garden" style table/seat combo wasn't comfortable for lazing about - so we'd suggest going for an upper floor. The WIFI does not work in all the rooms.
Comment from Hotel Management
Aug 25, 2015 by Madelein Marais, Hotel Management
Dear Ms Linda, Thank you for taking the time to write your feedback on Expedia.com. We have noted your comments regarding the Wi-Fi and outside furniture. Thank you for this constructive feedback, we keep track of all our Guest feedback and use it when doing renovations or upgrades. We have an upcoming renovation to be completed by May 2016 and have added your comments to our notes. We are in the process of upgrading our Wi-Fi system to cover all rooms and public areas with our own Fibre Optic Cable. We would love to hear your feedback on your next visit. Kind regards, Madelein Marais
5 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular Whale viewing from bedroom window

Posted Nov 3, 2014
Very clean and comfortable room, with comfy sofa for whale watching. Outstanding breakfast and very friendly staff.
Comment from Hotel Management
Aug 21, 2015 by Madelein Marais, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your lovely comments on Expedia. We are thrilled that you enjoyed your experience with us and hope to welcome you back soon! Kind regards, Madelein Marais
3 out of 5
Recommended
for Everyone
by A verified traveler from switzerland

Great location. Quick walk to all the restaurants.

Posted Oct 21, 2014
Pros: Location and breakfast!
Cons: The rooms do have a tired feeling about them. I would change the lighting in the bathroom and put door handles on the doors. The TV reception was poor
Location: Great location overlooking the sea with olphins and whales com very close to the shore.
2 night stay. Room cleaned and beds made beautifully each day. Staff very warm and friendly. Great breakfasts. Delicious . Room had a slight musty smell and the bathroom lighting was very poor- energy saving bulbs took ages to warm up! Could benefit from door handles on bathroom and room door. Better lighting needed in pool room. My son loved this room. Free easy parking. Overall very good value.
Comment from Hotel Management
Aug 21, 2015 by Madelein Marais, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your feedback on Expedia. We are pleased to see that you enjoyed your stay with us and have made note of your comments regarding the bathroom power saving globes and lighting in the pool room. Please note we have changed all the bathroom lighting. Hope you had a great experience in Hermanus and to welcome you back soon! Kind regards, Madelein Marais
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex UK.

Ideal location for the town and coast.

Posted Oct 16, 2014
Pros: Location, views and breakfasts.
Cons: Shower a bit out dated but worked fine.
Location: Short walk into town and man places to eat and you can watch Whales in the bay from the room.
Ideal location for the town and coast walks. Fantastic views from the ocean view rooms. Great buffet breakfasts.
Comment from Hotel Management
Aug 21, 2015 by Madelein Marias, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your feedback on Expedia. We are thrilled to see you enjoyed your experience with us and appreciate your kind comments. Hope you had a lovely experience in Hermanus and to welcome you back soon! Kind regards, Madelein Marais
3 out of 5
by A verified traveler

Posted Sep 24, 2014
The hotel is very dated but the beds were comfortable
Comment from Hotel Management
Aug 21, 2015 by Madelein Marais, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your feedback on Expedia. Please note we are in the process of doing many upgrades such as our front door, carpets, Wi-Fi is being upgraded to Fibre Optic Cable, linen is replaced with White Duvets, Court Yard Lounge has been renovated, the Garden and many more. In May 2016 we will renovate 19 rooms including the rooms and bathrooms. The baths will be replaced with showers among other changes. Hope you had a lovely time in Hermanus and to welcome you back soon so that you can experience all the changes we have made. Kind regards, Madelein Marais