Ratings based on 152 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by MJ

Accused me of not paying for my stay

Posted Jan 23, 2017 on Hotels
Front desk accused me of not paying for my booking where I prepaid for the booking on Hotels.com. They wasted twenty minutes of my time in order to figure out that I indeed paid Hotels.com directly before my stay.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Good Day MJ, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We sincerely apologise for any inconvenience you experienced during check-out. This was a mistake on our side and not having the correct information on our paperwork. The valuable feedback you have given us will help us to improve on our services and hope this will never happen again. Looking forward to welcome you back very soon. Kind Regards, Johanri Meyer Marketing Windsor Hotel
4 out of 5
by Danny

fabulous location

Posted Jan 22, 2017 on Hotels
lovely older hotel
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Good Day Danny, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We are please you have had a wonderful stay with us and we are looking forward to welcome you back very soon. Kind Regards, Johanri Meyer Marketing Windsor Hotel
4 out of 5
by A verified traveler

wines2whales recovery

Posted Nov 8, 2016 on Hotels
Great old classic hotel and excellent value for money. No shower though. The bathroom is huge so maybe they will build one... Really amazing views! Lots of awesome restaurants, cafes and bars all over the place.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Good Day Traveller, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We thank you for the wonderful feedback you have given us regarding your stay and we are looking forward to welcome you back very soon. The Hotel will be undergoing upgrades and renovation in 2017 and the bathrooms are at the top of our list. Kind Regards, Johanri Meyer Marketing Windsor Hotel
3 out of 5
by A verified traveler

A convenient and clean hotel

Posted Oct 24, 2016 on Hotels
Our stay was comfortable. The service of the porters and the reception was good. The safe in our room was bolted open. It was fixed promptly at our request. The TV remote was faulty and it was difficult to change channels. We appreciated the safe parking behind the hotel. The bed was too small.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Good Day Traveller, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We are so very please to learn you have enjoyed your stay with us and at the Windsor Hotel we are more than willing to assist our guest with every need they may have. The Hotel also recently purchased new larger beds to help make the guest experience more enjoyable. Looking forward to welcome you back very soon. Kind Regards, Johanri Meyer Marketing Windsor Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from denver, co

Posted Oct 15, 2016
Dated but comfortable. Fabulous location! Helpful pleasant staff.
Comment from Hotel Management
Oct 21, 2016 by Marketing, Hotel Management
Good Day Charles, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We are so please to learn you have enjoyed your stay with us and that you have had an enjoyable stay. The hotel will be undergoing upgrades and renovation in next year May-June to make the guest experience more comfortable and memorable. Looking forward to welcome you back very soon. Kind Regards, Johanri Meyer Marketing Windsor Hotel
4 out of 5
by Amy

Posted Aug 6, 2016 on Hotels
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Dear Amy, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We are looking forward to welcome you back very soon. Kind Regards, Johanri Meyer Windsor Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from NSW Australia

Beautiful period decor and friendly staff

Posted Jun 6, 2016 on Wotif
Pros: the period decor and atmosphere of the hotel
Location: great location for whale watching during the winter months
A beautiful seaside location, great base for visiting the vast wine areas close by.
5 out of 5
by Rosemarie from Adelaide Australia

Gracious Lady with great sea views

Posted Mar 12, 2016 on Hotels
The Windsor is a gracious Old Lady. Built in the 1800's it has charm but showing its age Carpets are showing wear but don't let this stop you Breakfasts are substantial with all you can eat buffet style Eggs and bacon etc will feed you until the evening IMPORTANT: The hotel is hard to find and not clearly marked. TIP which ever way you come into the Main Street LOOK FOR THE SHELL GARAGE. If approached from the west turn RIGHT and from the east turn LEFT. Turn LEFT at the coast road and its around 100 metres on the left. There is a side entrance with adequate parking in the rear and easy access to Reception from there
Comment from Hotel Management
May 28, 2016 by Johanri Meyer, Hotel Management
Dear Rosemarie, Thank you very much for choosing to stay at The Windsor Hotel during your visit to Hermanus. We are so very pleased to know that you have enjoyed your stay with us and we continue to make our guest experience something special. Looking forward to welcome you back very soon. Kind Regards, Johanri Meyer
5 out of 5
by Rabindranath

This traveler left a rating score only Posted Feb 22, 2016 on Hotels
3 out of 5
by Pauline from Nottingham

Fantastic views - lots of potential

Posted Feb 18, 2016 on Hotels
Hotel staff very helpful and a good breakfast. Hotel tired as per existing reviews with huge potential. Convenient to walk into town - safe parking. Fantastic views.
Comment from Hotel Management
Apr 23, 2016 by Johanri Meyer, Hotel Management
Dear Pauline, Thank you very much for choosing to stay at The Windsor Hotel during your visit to Hermanus. We are very pleased to know you have enjoyed your time with us and thank you for the wonderful feedback you have given us. We have also noted your feedback regarding the hotel being tired, there will be upgrades and renovations happening in 2016. Looking forward to welcome you back very soon. Kind Regards, Johanri Meyer