In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express & Suites Sharon-Hermitage, an IHG Hotel

2.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 392 out of 471 reviews" "
Rating 8 - Good. 58 out of 471 reviews" "
Rating 6 - Okay. 8 out of 471 reviews" "
Rating 4 - Poor. 5 out of 471 reviews" "
Rating 2 - Terrible. 8 out of 471 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear William,Thank you for your top rating of our hotel.We appreciate your business and wish you safe travels.

10/10 Excellent

Marlon

Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Marlon,We appreciate your top rating of our hotel.Thank you for staying with us.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sherri on Feb 29, 2024
Good Morning Samuel,Thank you so very much for your high rating. We are so glad you enjoyed your stay and look forward to seeing you again in the future.Sherri GotthardtAssistant General Manager

8/10 Good

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and courteous.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Bethany,Thank you for commenting on your stay and acknowledging out team's efforts. They truly enjoy what they do.We wish you safe travels.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, the breakfast was good, the beds were comfortable. That's what we were looking for.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Jeffrey,Thank you for sharing your hotel experience. We are so pleased to have met your expectations.Please travel safe.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and great amenities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 15, 2024
Dear Christopher,We are thrilled that you enjoyed your experience with us.Thank you for being our guest.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Michael,Thank you for being our guest and for rating your stay.We hope to welcome you back in the future.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Christina,Thank you for rating your visit with us.We appreciate your business and wish you safe travels.

10/10 Excellent

Brian K Fleming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room very clean. Staff was awesome. I have no complaints at all.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Brian,We are so pleased to have met your expectations. We appreciate your business and hope to see you again.

10/10 Excellent

Agnieszka

Traveled with family
Liked: Property conditions & facilities
This hotel is easy to find and not too far off Route I-80. A very convenient stop for anyone traveling between NJ/NY and places like the Detroit or Chicago metro areas. The place was clean and quiet. We enjoyed the free breakfast.
Stayed 1 night in Dec 2023
Response from Sherri - Assistant General Manager on Dec 30, 2023
Thank you so very much for choosing to stay with us. We appreciate you high rating and look forward to taking great care of you the next time you are un the area.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Pam,We appreciate your rating of our hotel.Thank you for being our guest and travel safe.

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Bonnie,Thank you for the top rating of our hotel. Happy Holidays and travel safe.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay While Visiting Family
We stayed three nights in mid-December while visiting family in the area. Greeted by friendly staff with super quick check-in. The hotel was nicely decorated for Christmas and very clean. Our king room was spotless and loved the IHG bedding especially the pillows. It was a nice touch that the room came with Keurig coffee maker including coffee pods and mini refrigerator. In addition, every evening they served warm sugar cookies and hot popcorn in the lobby. The free hot breakfast included eggs, omelets, sausage, hash, toast/bagels and make your own pancakes were a good start to the day. Would stay here again in future visits and highly recommend this hotel.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Barbara,Thank you so much for sharing your experience:)We appreciate your review and hope to see you again when visiting the area.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife agreed it was actually the best hotel we had ever stayed in! The room was phenomenal and spacious, and the layout was beyond perfect. It was truly a wonderful place to stay.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Christopher,We are proud that you and your wife consider our hotel the best:)Thank you for being our guests and sharing your impressions.We hope to welcome you back in the future.

10/10 Excellent

vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before. I enjoy the ambiance, the jacuzzi suite is awesome and very relaxing. Breakfast is good. The location is good and the staff is very kind, cheerful and professional.
Stayed 2 nights in Nov 2023
Response from Sherri - AGM on Nov 29, 2023
Thank you so much for staying with us at our Award Winning Property. Our staff appreciates your kind words. We are glad that you enjoyed your stay and look forward to having you stay with us again in the future when you are in the area.

10/10 Excellent

Diane

Stayed 1 night in Nov 2023
Response from General Manager on Nov 26, 2023
Dear Diane,Thank you for your top rating of our hotel.We appreciate your business.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Dear Valued Guest,We appreciate your top rating of our hotel:)Thank you for your business and we wish you safe travels.

8/10 Good

Timothy, Mesa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was great. It is quiet. Short drive into town for food and shopping. Why does the bathtub have a 25" step to get into it that requires the use of a handicap wall bar? The tub is also extremely slippery.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Timothy,Thank you for being our guest and for your post.We see that you stayed in a suite which has a tall soaker tub. We have noted your comments so that we can prepare for your future arrival with a rubber bath mat. Otherwise, our standard guest rooms have lower tubs.We wish you safe travels.

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Patricia,Thank you for your business and your top rating of our hotel.Wishing you safe travels.

10/10 Excellent

Gilman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in went very smooth and the lady at the desk was very kind with her warm welcoming. From the start everything went good amenities are clean and breakfast is very good. Friendly staff and i would recomend this place big time.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Gilman,Thank you for sharing your experience and for your recommendation:) We appreciate your business and hope to see you again.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, welcoming staff and quiet.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 13, 2023
Dear Matthew,Thank you for being our guest and for sharing your impressions of your stay.We wish you safe travels.

10/10 Excellent

nilsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Custumer services
Response from General Manager on Oct 5, 2023
Dear Nilsa,We appreciate your top rating.Thank you for being our guest.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Debbie,Thank you for being our guest and for your top rating of our hotel.

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel…super friendly staff and they offered a good breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Heidi,We appreciate your review of your stay and are pleased that you enjoyed your time with us.Thank you for your top rating and we wish you safe travels.

10/10 Excellent

Robin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 17, 2023
Dear Robin,We appreciate your top rating of our hotel.Thank you and travel safe.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What did this hotel not have. We were greeted with big smiles and given bottled water and told there was a new water refilling machine down the hall. And there was popcorn and cookies as well as ice cream at 5. Then there was a sitting area with a waterfall, a coi fish pond, and a mini putt putt area. Our room was clean with a Kureig coffee maker. Bath area had full size pump bathing needs. Beds were super comfortable. Everything you need for a comfortable stay.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 16, 2023
Dear Kathy,We are thrilled that you enjoyed your stay with us.Thank you for sharing your experience and we hope to welcome you back in the future.

10/10 Excellent

Tara

Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Dear Tara,We appreciate your rating and your business. Travel safe.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Claire,We appreciate your top rating of our hotel.Thank you for your business and we wish you safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Valued Guest,We are thrilled with your top rating of our hotel and wish you safe travels.

10/10 Excellent

FRANCES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 5, 2023
Dear Frances,We appreciate your top rating and look forward to welcoming you back in the future:)

10/10 Excellent

kathryn

Stayed 1 night in Sep 2023
Response from General Manager on Oct 30, 2023
Dear Kathryn,We appreciate your top rating of our hotel.Thank you and travel safe.

10/10 Excellent

Minerva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. Staff are friendly and knowledgeable of surrounding area. Check in was quick. Breakfast area is big and private.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Minerva,Thank you for sharing your impressions and for your top rating.We appreciate your business and hope to see you again.

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Stephanie,We appreciate your top rating and wish you safe travels.

10/10 Excellent

ANTHONY, EAST STROUDSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Anthony,We appreciate your top rating of our hotel.Thank you for being our guest.

8/10 Good

Olthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Olthia,Thank you for rating your stay.We appreciate your business.

10/10 Excellent

Mark

Liked: Cleanliness
Large rooms, convenient for our trip
Stayed 1 night in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Mark,We are pleased to have offered a spacious room and convenient location.We appreciate your business and hope to see you again.

10/10 Excellent

Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked every box for amenities! Easy on/off from interstate.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Thomas,We are thrilled that we met all of your expectations:)Thank you for your comments and top rating.We hope to see you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love to stay here a couple times a year!
We love to stay here! Great service and we love the little extras they provide! We also love the pool/hot tub area! The outdoor area is also a bonus! Keep up the amazing customer service! Everyone who works here that we have encountered seems to love their job and is very nice and helpful!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Dear William,We appreciate your top rating of our hotel and your recognition of our associates. Yes, we enjoy what we do:)We look forward to seeing you again.

10/10 Excellent

Edgar

Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Edgar,We appreciate your top-rating of our hotel and are pleased that you enjoyed your visit.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with an amazing italian resturant across the street
Stayed 1 night in Aug 2023
Response from General Manager on Aug 26, 2023
Dear Cynthia,We appreciate your top rating and comments.Thank your for being our guest:)

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, breakfast was nice, ice cream and pop corn at night are a big plus! The rooms were good, don't like shower curtains though. Best place to stay in he area. Easy on and off the freeway.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Ashley,Thank you for sharing your experience with us!We are pleased that you enjoyed your visit. Thank you for your business and we hope to welcome you back in the future.

10/10 Excellent

Cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Comfortable. Easy access to main roads & multiple places to eat within a mile or two.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Cody,We appreciate your top rating and comments.Thank you for being our guest. Please keep our location in mind for future travel.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Holiday Inn we've ever stayed at! Great staff, nice building and they even have free snacks like ice cream and popcorn
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Ryan,We are thrilled that you consider our location the best:)Thank you for sharing your impressions and we wish you safe travels.

10/10 Excellent

Carrol, Detroit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the room and the breakfast. One concern. A manager just opened the door while we were in the room without knocking to check to see if anyone was in the room. She said she was checking to see if it had been cleaned. She was very apologetic, however I have never had any hotel house keeper or manager just unlock the door without knocking first. Other than that incident, everything was most enjoyable.
Stayed 7 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Dear Carrol,We are glad you enjoyed your visit with us. Please accept our apologies again for entering your room. Our inspector mistakenly believed they were entering a vacant room.We wish you safe travels.

10/10 Excellent

Laura S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel EVER!!!
This hotel is amazing! From check-in to decor to friendly staff (I mean everyone!!!) to cleanliness to beautiful comfortable rooms to inviting patios and swimming pool! On a scale of 1 to 10, this place gets a 20! Breakfast buffet had everything you could want, got food was hot, coffee was good, and cleanliness was excellent as well as an inviting comfortable dining room! Check-in was quick! Offered an ice cold bottle of water and snacks available in the lobby from 5p-9p which including cookies, popcorn (popped in a machine right there in the lobby), a cooler full of ice cream, sandwiches and fudge bars!, and a large bowl of mints! We stayed going and coming back 1 night on a week long vacation. We will be staying here every time we travel East, which is at least once per year! Can not say enough good things about this hotel and staff!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Laura,We are thrilled with your post! Thank you for sharing your experience and we hope to welcome you back in the future.

10/10 Excellent

gern

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here all the time, why? Because they are great.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 10, 2023
Dear Gern,Thank you for your top rating and wonderful comment:)We appreciate your business and look forward to seeing you again.

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean .
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Dear Karen,We appreciate your comments and top rating of our hotel.Thank you for staying with us.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean, great breakfast, convenient location
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 26, 2023
Dear Amy,We appreciate your post and top rating.It means a lot to us that you enjoyed your stay.We look forward to seeing you again.

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023
Response from General Manager on Jul 21, 2023
Dear Lisa,We appreciate your top rating.Thank you for being our guest.

8/10 Good

MATTHEW

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Overall good experience
Stayed 1 night in Jul 2023
Response from General Manager on Jul 21, 2023
Dear Matthew,Thank you for your post.We wish you safe travels.