Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
67% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
3 out of 5
by Stephanie from Russellville Ky

Serves the purpose

Posted Jul 22, 2016 on Hotels
Stay was fine. Hotel is old and difficult to renovate but was clean, good breakfast and friendly staff.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
3 out of 5
by eric from Syracuse

Posted Jul 19, 2016 on Hotels
There was moldy cheese in the fridge and the security doors were propped open at night.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by A verified traveler

Convenient

Posted Jul 10, 2016 on Hotels
It was all quick and easy.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
2 out of 5
by Serena from SLC

Quality is a name this hotel doesn't live up to

Posted Jun 27, 2016 on Hotels
I stayed at the Quality Inn for three nights. The hotel is old, in disrepair and smells musty. Room wasn't cleaned well and the carpet wasn't vacuumed. There was a pop cap in plain sight. The wall paper was peeling in multiple places in the room and throughout the entire hotel. Everything looked and felt dirty. The curtains only were opened or closed, when opened everyone could see in the huge window, one pain had a huge crack. There weren't many outlets to charge electronics and I found random trash when looking behind furniture for more outlets. I had to call the front desk when my room wasn't cleaned by 4 p.m. after the first night. When I got back it was cleaned better than when I first arrived, which made it less disgusting to stay in. Trucker clientele led to loud courtyard parties. I called the front desk and the noise quitted. Only good things were a clean fridge and microwave in the room and the bed was comfy, too bad the sheets were stained. $77 a night was a horrible price for this dump. I wouldn't recommend, even if it was FREE!
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
by Sergio from Washington DC

Q-Inn in Hermitage

Posted Jun 15, 2016 on Hotels
It was fine. A no thrill conveninetly located hotel.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
2 out of 5
by Kevin from Dallas

Posted May 9, 2016 on Hotels
Hallway outside my room smelled of old cigarettes. A/C in room was not that good.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2 out of 5
by A verified traveler

Posted Mar 9, 2016 on Hotels
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations
2 out of 5
by A verified traveler

Utilitarian but could use a little work

Posted Mar 8, 2016 on Hotels
The curtains did not close all the way. Housekeeping took my dirty towels but did not replace them with clean ones.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
by Sara Lu from Madison Heights

Excellent place to gather family

Posted Mar 7, 2016 on Hotels
Was there to visit family. Hotel in close proximity
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
We are glad to hear you had a great stay and hope to see you again soon.