Exterior

Reviews of Hampton Inn & Suites Hershey

2.5 out of 5
Hampton Inn & Suites Hershey
749 E Chocolate Ave, Hershey, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 478 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Sibyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Staff were friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Claire on Apr 23, 2024
Thank you for your kind words.We are so happy you enjoyed your stay.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a convenient location for us to visit our daughter and right next to the Hershey Pantry. The lower rating was due to a booking issue that could have been handled a bit better. Hotel itself was great.
Stayed 1 night in Apr 2024
Response from Claire on Apr 16, 2024
Thank you so much for comments.

10/10 Excellent

Arnab

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff
Stayed 2 nights in Apr 2024
Response from Claire on Apr 10, 2024
Thank you very much for your positive review. Hopefully we shall see you soon.

10/10 Excellent

Sasireka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Claire on Apr 10, 2024
Thank you!

10/10 Excellent

Donald

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had a ball at the pool
Stayed 3 nights in Mar 2024
Response from Claire on Apr 10, 2024
Thank you. We are so happy that your kids had a blast at the pool.

2/10 Terrible

Vincient, KANSAS CITY

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I prepaid and given away so they downgraded me but kept my rate the same, The downgraded room's HVAC did not work so they moved me. The place smelled of marijuana and trash. They only clean the rooms every other day so everyone leaves their smelly trash in the hall.
Stayed 3 nights in Apr 2024
Response from Claire on Apr 5, 2024
Sir, you were not downgraded, you were given a room of the same value. Unfortunately, it was a busy sold-out night, and we had no kings available, and a room with a queen is the same value as a king. We do only clean stayovers room every other day unless requested otherwise, but we do pick up trash every day on a regular basis. We have people that clean the hotel every day and if we feel as though someone is smoking anything in their room we do knock on the door and explain the smoking policy as well as charging the guest. I do apologize that your stay was not as great as we try to make everyone's stay. Hopefully next time we can make it right.

10/10 Excellent

Dave

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for 1 night
Stayed 1 night in Mar 2024
Response from Claire on Apr 5, 2024
Thank you we look forward to seeing you again

6/10 Okay

Maricela, SANTA BARBARA

Traveled with family
The property was clean, quiet and very busy. We had a good experience over all.
Stayed 1 night in Mar 2024
Response from Claire on Apr 4, 2024
Thank you. Hopefully you will come back to visit us and we can make it even better

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, clean, quiet, food was great. I will definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Claire on Apr 4, 2024
Thank you so much. We cant wait to see you again, hopefully soon

10/10 Excellent

Zhane

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking and good service and comfortable and clean rooms 10/10
Stayed 2 nights in Mar 2024
Response from Claire on Apr 1, 2024
Thank you so much for the sweet review

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hershey Park, place is clean, breakfast choices were great.
Stayed 1 night in Mar 2024
Response from Claire on Apr 1, 2024
Thank you so much for your kind review

10/10 Excellent

George

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment, nice breakfast easy parking ! Good for families
Stayed 2 nights in Mar 2024
Response from Claire on Apr 1, 2024
Thank you for you great review. We hope to see you again

10/10 Excellent

Rut

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel.
Stayed 1 night in Mar 2024
Response from Claire on Apr 1, 2024
Thank you so much for your lovely review. We hope to see you again soon.

8/10 Good

Tami

Stayed 2 nights in Mar 2024
Response from Claire on Apr 22, 2024
Thank you so much, we are happy that you enjoyed your stay with us

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Claire on Apr 1, 2024
Thank you, We love all our guests

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer at the front desk
Stayed 1 night in Mar 2024
Response from Claire on Mar 26, 2024
Thank you so much for your kind words

6/10 Okay

Colleen

Traveled with partner
Overall a good experience but there were very noisy guests running down halls, knocking on doors and slamming doors very late into the night.
Stayed 1 night in Mar 2024
Response from Claire on Mar 26, 2024
Thank you for your review. During your stay we had multiple teams staying here and although we do our best to keep them confined to one space, they sometimes don't listen

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The hotel is a little worn, but it was still a nice place to stay. The walls are thin and even in the room if someone is in the bathroom you can hear them. But other than that it was nice and I would return. The breakfast was delicious and had so many items to choose from!
Stayed 1 night in Mar 2024
Response from Claire on Mar 26, 2024
Thank you for your review

10/10 Excellent

Zhaohua

Stayed 1 night in Mar 2024
Response from Claire on Apr 12, 2024
Thank you so much for the fantastic rating

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue on Mar 19, 2024
It was our pleasure to have you stay with us. Thank you for your wonderful review.

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfectly situated. Parking wasn’t an issue. Outside receptacles were always overflowing with loose rubbish left to blow around.
Stayed 1 night in Mar 2024
Response from Sue on Mar 19, 2024
Thank you for your review, we greatly appreciate it. On behalf of our staff, I apologize for any inconvenience.

10/10 Excellent

Margaret K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beyond expectation, as well as the complimentary breakfast. Location very convenient
Stayed 1 night in Mar 2024
Response from Sue on Mar 19, 2024
Thank you for taking the time to share your experience with us. Our Mission is your satisfaction.

10/10 Excellent

Diana, Easton

Business traveler
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Claire on Mar 17, 2024
Thank you we are happy you enjoyed your stay

6/10 Okay

Elisha

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You can tell the hotel was aged and needed some updating. The bed was very uncomfortable and the room had a musty smell to it.
Stayed 1 night in Mar 2024
Response from Claire on Mar 18, 2024
I am sorry you felt this way. We just renovated our lobby and we will be working on updating our rooms in the next year or two.

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue on Mar 12, 2024
Thank you for choosing to stay with us, it was our pleasure to serve you for all your traveling needs.

10/10 Excellent

Robert, Souderton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Claire on Mar 10, 2024
Thank you so much. We look forward to seeing you again

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Claire on Mar 29, 2024
Thank you for the positive review

4/10 Poor

Nakita

Stayed 1 night in Mar 2024
Response from Claire on Mar 24, 2024
I am sorry that your stay was not up to expectations. I would love to hear from you as to what happened so that we can make stays for future guests more enjoyable.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Claire on Mar 24, 2024
Thank you for the 5 stars

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Claire on Mar 5, 2024
Thank you very much.

6/10 Okay

Heather

Traveled with partner
Liked: Amenities
Rooms are loud. You could hear everything around you.
Stayed 2 nights in Feb 2024
Response from Claire on Feb 23, 2024
I am sorry that you could hear everyone. Hopefully if you stay again your neighbours will be quieter

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Claire on Feb 23, 2024
Thank You

10/10 Excellent

Ani, Berryville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service!
Stayed 1 night in Feb 2024
Response from Claire on Feb 19, 2024
Thank you, we are so happy that you had a great stay

10/10 Excellent

Lucas

Stayed 2 nights in Feb 2024
Response from Claire on Mar 20, 2024
Thank you for the positive review. We hope to see you again.

10/10 Excellent

Sanya

Traveled with family
We were there because of a funeral. Hotel was close to everything
Stayed 2 nights in Feb 2024
Response from Claire on Feb 7, 2024
I am so sorry to hear that you were here for a funeral. I do hope that we made your stay comfortable as could be. Thank you

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
My reservation on Expedia was messed up, plug-in in 2 queen beds, it change it to 1 bed automatically without me knowing. Still had the term double in the description. Kids were running all around. The room next to us had small kids and a dog that barked. The elevator sounded scary when riding up or down.
Stayed 1 night in Feb 2024
Response from Claire on Feb 5, 2024
I do apologize for these issues. It was a rather busy weekend, and we did contact parents about their children making noise, but I apologize for the inconvenience. Our elevators are safe I can assure you we get regular maintenance checks on them.

10/10 Excellent

Min Sue

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Claire on Feb 5, 2024
Thank you

10/10 Excellent

THOMAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Friendly stsff!
Stayed 1 night in Jan 2024
Response from Claire on Jan 29, 2024
Thank you so much, We are happy that you enjoyed your stay, and I have to agree that our team members are amazing.

10/10 Excellent

Brynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Claire on Jan 29, 2024
Thank you

10/10 Excellent

Leslie, Leola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and delicious breakfast
Stayed 1 night in Jan 2024
Response from Claire on Jan 21, 2024
Thank you we are so happy you enjoyed your stay, and the breakfast is quite tasty.

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from Claire on Jan 21, 2024
Thank you

10/10 Excellent

Maria Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were excellent. I also called in advance with questions and the front desk staff were always helpful. Room amd bedding were clean. Two desks and lots of storage for belongings. Fridge was working. TV worked. Microwave worked. Several outlets to plug in chargers. Breakfast had hot options, waffle maker, and even vanilla soy milk. I would stay here again if we visit the area.
Stayed 1 night in Dec 2023
Response from Claire on Jan 21, 2024
I am so happy to hear you had a fantastic stay with us. We love hearing great things about our property and staff. We look forward to seeing you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay for the holidays
Staff was very friendly and helpful. Breakfast had a good selection and variety over the few days we stayed. Some of our furniture in the room needed tightening. Loose table legs and faucets.
Stayed 3 nights in Dec 2023
Response from Claire on Jan 21, 2024
Thank you for your review Maintenance will be looking into these things

8/10 Good

Janine

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is perfect for larger families. Very close to Hershey. They just need to have GF options for Breakfast (have plain eggs) for guests with Celiac.
Stayed 1 night in Dec 2023
Response from Claire on Jan 21, 2024
Thank you so much. We do serve a Hilton approved breakfast, but we will be looking into more gluten free options in the near future especially with celiacs and gluten intolerance becoming more known about. Thank you for your review

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great staff! Ton’s of friendliness. Only thing is the pool wasn’t very warm. I would have loved it warmer.
Stayed 1 night in Dec 2023
Response from Claire on Jan 21, 2024
Thank you. We are happy you had a great stay. The temperature of our pool is set to a standard, but sometimes that does feel cold to some people. but hopefully once you got your head under it felt a bit better.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Claire on Jan 21, 2024
Thank you

2/10 Terrible

Vipul

Stayed 2 nights in Dec 2023
Response from Claire on Jan 21, 2024
Sorry to hear this, could you please explain what happened during your stay

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel. It exceeded our expectations.
Stayed 1 night in Dec 2023
Response from Claire on Jan 21, 2024
Thank you so much we love to hear positive reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, family friendly hotel. Breakfast was amazing. The pool was very nice and the staff was so friendly! Would recommend!
Stayed 2 nights in Dec 2023
Response from Claire on Jan 21, 2024
Thank you do much. We appreciate your kind words.