Ratings based on 765 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from east yorkshire
Book this hotel for business tripPosted Jul 8, 2017
Web site shows hotel with a pool so I booked as I swim most mornings and they have not had one for 2 years shocking!!!
by A verified traveler from m
Terrible rooms - nice breakfastPosted Jun 3, 2017
When we booked a room st the hotel the photos were totally misleading and if I hadn't already paid for it I wouldn't have stayed there ever. The outside is falling apart, the corridors are full of dirty plates and smells of stale smoke. The room was tiny and not like any junior suite I have ever stayed in. The shower water came out in every direction other than on you. Breakfast was really good in a nice restaurant so it's such a shame that the rest of the hotel is so run down and tired. It's also a shame that the photos the jotelcgove out are extremely misleading.
by A verified traveler from Watford
Good location for Harry PotterPosted May 29, 2017
Shower had no cold water, just scolding hot, spent 30 mins trying to get it to work, even had my dad come from his room to try and fix it. In the end rang reception, they said could have another room but it wouldn't be ready for 30 minutes. In the end spent so long trying to sort out my sister didn't have time for a shower and I hadn't enough time to get ready properly. Bathroom was very dated- bath panel damp looking and wilted. Had booked 2 rooms- one twin and one double. The double was absolutely tiny. Rooms didn't have air conditioning- was the hottest weekend of the year so minimal sleep with tiny windows that barely opened. For the rather large amount of money we paid definitely not up to scratch- have stayed at a few Hiltons, none of which have been good so will be staying away from now.
for Everyoneby A verified traveler from New York
Good location with easy access to busPosted May 22, 2017
Hotel room was nice with king size bed. No AC but can provided. Had a gym which was a plus for me. Room was clean but not sure why I had to keep reminding staff to clean my room and it was already after 2pm. Maybe they were busy. Staff helpful especially kitchen staff. Great assortment for breakfast.
by A verified traveler from Birmingham
IF ONLY things look like they do in the PicturesPosted May 22, 2017
Pros: the breakfast was good
Cons: refit off all the rooms like the one i was in
Location: London is only a short train away
We had High Expectations for this as we looked at the Pictures of the hotel and was very happy to pay more to get what we thought would be nicer. What a let down !!! As we approached the room the smell of DAMP hit us both at the same time. as we entered the room we saw that this is not like the pictures but a tired looking room maybe its the room they have available when the rest of the rooms are full but i wish i had not payed more for this dirty Dirty old room with a shower that was more of a drizzle than a shower.
for Everyoneby A verified traveler from Kent
Nice spacious hotel and room was spacious too.Posted Apr 28, 2017
Pros: Friendliness, cleanliness and spacious.
Cons: 4 bar items on menu that I tried to order were not available. Also waited 2 hours for my food in room to arrive but this was removed from bill.
Location: N/A as on business
Room fine, hotel staff were lovely and friendly. Man in bar who helped get my drink was exceptional. He was greeting people as they come in and showing them to a seat and then getting drinks for them.
Posted Apr 20, 2017 on Hotels
for Everyoneby A verified traveler from Hampshire
Okay for a stop over.Posted Apr 17, 2017
Pros: The comfortable bed, nice bathroom and big television!
Cons: The entrance and the exit were not clearly marked plus not easily accessible. Other patrons were unloading their cars blocking the route through.
Location: Busy location. Toby Carvery is next door and McDonalds is down the road a bit. Stayed there for one night for a Hen Do elsewhere.
Not the best but certainly not the worst I've stayed in. Going back in June for a Wedding.
Posted Apr 13, 2017 on Hotels
Good price, nice breakfast, comfortable room and bed.
for Everyoneby A verified traveler
Nice hotel and amazing breakfast and staffPosted Apr 9, 2017
Nice hotel and amazing breakfast and staff, all I would say is I was a bit worried when I turned up as the outside does not do the inside just