A bit of a nightmare...
Posted Feb 12, 2017
I was rather disappointed with my stay at the Ramada Hatfield. Upon arriving, I had to wait 30 minutes to be checked in as there was only one member of staff on duty. I was then nearly given a single room despite having paid for a twin room - once I flagged this, I was told that there were no twin rooms, so I would be given a double. I was pleased with this, but sadly this is where the trouble began. I was allocated a room, and struggled up the stairs and through various corridors to find it. I opened the door of my room, and there was already a woman in there! I apologised profusely and hurried back downstairs, frankly quite terrified that such a thing could happen. The woman at reception didn't seem overly concerned by what I had experienced and simply gave me a different room (though she did offer to help me with my bags the second time). The second room I was given was fine, but I was so spooked that someone might walk in on me like I had walked in on another guest that I was constantly on edge, and slept terribly. I am a young woman and was travelling alone, and my experience hardly made me feel at ease. I did flag the incident with a different member of staff the next morning, who suggested that it was due to the fact the woman the night before was new - she also added that she had heard of it happening a few times which is hardly reassuring! I will not be returning.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for your review. I am truly sorry and apologise that you were allocated an occupied bedroom and fully empathise how disturbing this experience was and that it would make you on edge for the whole stay. I have brought this to the attention of my team and expect them to take this more seriously and greater empathise with our guests moving forward.