Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express & Suites Miami - Hialeah, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Miami - Hialeah, an IHG Hotel
6650 W 20th Ave, Hialeah, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 489 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management Team on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional
Stayed 2 nights in Jan 2024
Response from Management Team on Apr 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and nice
Stayed 1 night in Apr 2024
Response from Management Team on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

rachael cabral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall
Stayed 1 night in Apr 2024
Response from Management Team on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nelson

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 5 nights in Apr 2024
Response from Management Team on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ravindran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location if travelling to Hollywood beach or Miami south beach with just 30 min drive to the locations.
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not too far from the airport and the room was comfortable and clean. The address was a little confusing to get to possibly due to road construction. I drove around the property a couple of times until I found the unpaved road that I needed to enter it. The breakfast was very good.
Stayed 2 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rashaunda

Stayed 1 night in Mar 2024
Response from Management Team on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 5 nights in Mar 2024
Response from Management Team on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service
The Hotel has 2 elevators but only one was working the whole time during my stay. This created long wait times and crowded elevators! The available lighting in our room was lacking, no overhead lighting was present and made the room dark. For some unknown reason our landline phone kept ringing 1-2 times during the night and when I would answer it, no one was there. This caused me to have lack of sleep and inability to get back to a normal sleep pattern!!!!
Stayed 1 night in Mar 2024
Response from Management Team on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

8/10 Good

Marianela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

SANDRA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in / check out. Available laundry.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Management Team on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

eliseo

Stayed 4 nights in Feb 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Neha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Miami.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ivan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty carpets. Mold on bathroom ceilings. Poor sound insulation. Wifi did not work. Breakfast so so.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 29, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Sindhu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean & well managed. Back entry to the property was always open without any monitoring. That made me a little unsafe. Else I enjoyed my stay at holiday inn.
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adrian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Management Team on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable lobby area and outside dinning area close to the pool.
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Venkata Aditya

Disliked: Property conditions & facilities
Internet reach wasn’t great in our room . The room wasn’t great either.
Stayed 2 nights in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Solange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the breakfast was great
Stayed 1 night in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

MARIA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too loud! Sirens and cars speeding all night, I know it is outside the hotel control but no sleep what so ever. Room and bathroom does need some maintenance. Breakfast and coffee were good.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

bonnie

Stayed 1 night in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terrance

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and located at a convenient location. Although I had a vehicle, I was able to walk to Burger King and Dunkin which were nearby whenever I was feeling for a snack. The breakfast at Holiday Inn Express was excellent and the staff were friendly.
Stayed 5 nights in Feb 2024
Response from Management Team on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizbeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sentí muy segura
Stayed 1 night in Feb 2024
Response from Management Team on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Alison

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a harsh chemical smell that made our eyes water and feel ill. We asked to be moved to another room which smelled musty or damp with a weed smell all through the halls.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 9, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel to stay.. The staff is very kind & friendly
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 9, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Eliezer

Stayed 1 night in Feb 2024
Response from Management Team on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Felicia

Stayed 2 nights in Feb 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Management Team on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rene

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
For Some Reason The Toilets Wouldn’t Flush No Pressure In Water The Hotel Is Good Just The Bathroom Doesn’t Help In A more Comfortable Environment
Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thank you for providing your feedback. We will make sure to address your concerns to improve our guest experiences at our hotel.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Isphara

Traveled with partner
Disliked: Cleanliness
There were food crumbs on the floor of lounge area in unit.Lot of noise from ? Refrigerated trucks with motors running immediately adjacent to hotel.Loud squeaking sound from bathroom door hinges.Sliding shower door refused to stay closed.
Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thank you for providing your feedback. We will make sure to address your concerns to improve our guest experiences at our hotel.

10/10 Excellent

Daneel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in HIALEH!
Stayed 2 nights in Dec 2023
Response from Management Team on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yoane

Traveled with group
Me sentí super bien y la atención super buena
Stayed 1 night in Jan 2024
Response from Management Team on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Peter

Traveled with family
Disliked: Staff & service, property conditions & facilities
The hotel is 100 yds distance from the Palmetto Expressway road and the windows do not reduce the noise, I never had a good nights rest in the 5 days we stayed. Pity I paid in advance or else we would have moved to another hotel. DO NOT RECOMMEND THIS HOTEL
Stayed 5 nights in Jan 2024
Response from Management Team on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nuria

Traveled with family
Surrounding area was dirty. Lots of trailers were parked in the hotel parking lot, taking up spots for guests.
Stayed 2 nights in Jan 2024
Response from Management Team on Jan 31, 2024
Thank you for providing your feedback. We will make sure to address your concerns to improve our guest experiences at our hotel.

2/10 Terrible

Jackqulyn

I left the hotel
Stayed 3 nights in Dec 2023
Response from Management Team on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management Team on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convince
Stayed 1 night in Nov 2023
Response from Management Team on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Will

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Management Team on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay before cruise
We checked in and was pleasantly surprised at such a friendly front desk people. Was was clean and the soaps and shampoo/conditioner were dove products which we like. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Management Team on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!Great to hear we were able to provide friendly customer service.

8/10 Good

Susan

Stayed 1 night in Jan 2024
Response from Management Team on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sai Pratyush

Liked: Cleanliness, staff & service
Some lights in the room did not work. Room access card did not work initially. Not quite as it is close to airport and can hear flight noises. Everything else is good.
Stayed 1 night in Jan 2024
Response from Management Team on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!