Ratings based on 791 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Feb 4, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for your fantastic 5-star review ... we're so thrilled you enjoyed your stay with us!
2 out of 5
by JAEWHA

Posted Jan 20, 2017 on Hotels
My room smells bad.I feel so bad when I stayed here.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you Jaewha for taking the time to share your experience!! We've just begun a complete refurbishment of our property that will be completed in early Q2 with all bedrooms built to the IHG "Formula Blue"'s highest standards!! Looking forward to welcoming you back again soon when all bedroom issues will be solved.
4 out of 5
by Marcos

Posted Jan 10, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you Marcos for taking the time to share your experience!! We've just begun a complete refurbishment of our property that will be completed in early Q2 with all bedrooms built to the IHG "Formula Blue"'s highest standards!! Looking forward to welcoming you back again soon!
4 out of 5
by A verified traveler

Posted Jan 9, 2017 on Hotels
Hi, we stayed in there between Dec 24-28 2016. It was a good hotel, breakfast was really good. Thanks for everything. But, when we were making check out, left my sunglasses on small table and asked to front desk right after left in two minutes. Lady was on front dest said she doesn't have it, asked few times and she repeated same word, NO she doesn't have it. I went car and took my phone and showed her my latest photo that I took at the hotel lobby few minutes ago. My sunglasses was on that small table and nobody was around at those moments, a lady was vacuuming at that moment, even asked her. After I showed my photo with sunglasses took few minutes ago to same lady on front desk and she gave me my sunglasses finally. Thanks.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience!! We've just begun a complete refurbishment of our property that will be completed in early Q2 with all bedrooms built to the IHG "Formula Blue"'s highest standards!! Looking forward to welcoming you back again soon!
5 out of 5
by A verified traveler

Pleasant

Posted Jan 9, 2017 on Hotels
It was a pleasant stay. Good service of Housekeeping and front desk.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience!! We've just begun a complete refurbishment of our property that will be completed in early Q2 with all bedrooms built to the IHG "Formula Blue"'s highest standards!! Looking forward to welcoming you back again soon!
5 out of 5
by Angela

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you Angela for taking the time to share your experience!! We've just begun a complete refurbishment of our property that will be completed in early Q2 with all bedrooms built to the IHG "Formula Blue"'s highest standards!! Looking forward to welcoming you back again soon!
4 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience!! We've just begun a complete refurbishment of our property that will be completed in early Q2 with all bedrooms built to the IHG "Formula Blue"'s highest standards!! Looking forward to welcoming you back again soon!
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 24, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good Solid Clean Hotel for price

Posted Nov 23, 2016
Pros: Friendliness of staff, ease of finding it, updated, breakfast
Cons: Location, in a slightly run down area.
Location: hospital, restaurants, mall
Location could use a little boost, but the hotel itself was great. It's currently being renovated, but wasn't a problem at all. They let us have a late check out, and I was even able to use the lobby/internet 3 hours after checkout as my gf finished her job interview. Staff was overly helpful with directions, restaurants, and all other questions. No problems at all, room was clean, comfortable, and easy.
Comment from Hotel Management
Dec 5, 2016 by Holiday Inn Express Hialeah Guest Services, Hotel Management
Thank you Nathan - we appreciate the kind words, wonderful review and hope we see you again soon!
1 out of 5
by A verified traveler from Hialeah-miami lake

Awful, stay if you dont believe me

Posted Nov 18, 2016 on Hotels
old and terrible by hix standards