Ratings based on 761 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Good Solid Clean Hotel for price

Posted Nov 23, 2016
Pros: Friendliness of staff, ease of finding it, updated, breakfast
Cons: Location, in a slightly run down area.
Location: hospital, restaurants, mall
Location could use a little boost, but the hotel itself was great. It's currently being renovated, but wasn't a problem at all. They let us have a late check out, and I was even able to use the lobby/internet 3 hours after checkout as my gf finished her job interview. Staff was overly helpful with directions, restaurants, and all other questions. No problems at all, room was clean, comfortable, and easy.
Comment from Hotel Management
Dec 5, 2016 by Holiday Inn Express Hialeah Guest Services, Hotel Management
Thank you Nathan - we appreciate the kind words, wonderful review and hope we see you again soon!
3 out of 5
by A verified traveler from ES

Posted Nov 21, 2016
Cons: Los colchones de las camas tienen un hueco al centro, es decir ya necesitan colchones nuevos. Solicité cambió 3 veces y no lo realizaron.
En general mi estancia en el hotel estuvo bien, solo debo recomendar el cambio de colchones en las camas, pues algunos ya están vencidos, lo que ocasiona dolor de cuerpo al día siguiente.
Comment from Hotel Management
Dec 5, 2016 by Holiday Inn Express Hialeah Guest Services, Hotel Management
Thank you for your recent stay and review Sonia!! As you would have seen, we've just begun a floor by floor total refurbishment of the entire hotel and brand new "heavenly" mattresses, the best in the business, will be included in each refurbished bedroom moving forward!
4 out of 5
by A verified traveler from NYC

Very confortable stay

Posted Nov 12, 2016
Pros: The room was very confortable, the staff very pleasant, and breakfast was very enjoyable.
Cons: There was a musty smell in the room that was not pleasant.
Location: Location is very convenient for transportation.
Comment from Hotel Management
Dec 5, 2016 by Holiday Inn Express Hialeah Guest Services, Hotel Management
Rudy - Thank you for your recent stay and kind words, we're so glad to read that you enjoyed your stay with us!! All the best!!
5 out of 5
by A verified traveler from West Virginia

Wonderful

Posted Nov 7, 2016
Pros: The pool area, the staff was friendly, the breakfast was good!
Cons: Side entrance didn't lock, area.
Location: The location, to me, is horrible. The traffic is horrible, but there are many options of things to do nearby.
Although it isn't the BEST location, it was very clean and the staff was very friendly. The pool area was nice and the breakfast was great for a hotel!
Comment from Hotel Management
Dec 5, 2016 by Holiday Inn Express Hialeah Guest Services, Hotel Management
Dear Samantha - thank you for your recent stay with us and so pleased to see you enjoyed the complimentary breakfast and outstanding staff that we are very proud of!! All the best!!
3 out of 5
by A verified traveler from Quito, Ecuador

Una opción válida para estar de paso o compras

Posted Nov 3, 2016
Location: Alejado del centro de Miami.
Instalaciones viejas pero aseadas, es una opción adecuada en relación costo/beneficio, para un par de noches como lugar de paso y hacer compras.
3 out of 5
by A verified traveler

Eine Nacht im Holiday Inn Hotel...

Posted Oct 26, 2016
...wir buchten dieses Hotel wegen der Nähe zum Flughafen weil wir erst am Abend landeten. Für eine Nacht war es ok :)
1 out of 5
by A verified traveler from US

Moldy, musty room.

Posted Oct 20, 2016
Location: Westland Mall is nearby and can cost you up to $15 by taxi each way. If you miss breakfast there is nowhere within walking distance to eat.
I paid $145.77 for one night in a double room which reeked of a thousand pair of wet socks from the moment I entered. The hotel is under repair (although a stop work order is posted at the entrance) but repairs are no excuse for the disgusting stench we endured. Check in was . mechanical. The clerk gave no information on breakfast etc. nor are signs posted anywhere. At 9:30 a.m we were informed that breakfast had finished at 9:00 a.m When we enquired the same clerk from the evening before assured us that if we asked we would still be able to get breakfast. We did. The cleaner very rudely informed us that they had "already put away everything". No apologies. Staff at all levels desperately need hospitality training. This was the 4th hotel I stayed in this past week and it is by far the absolute worst.
4 out of 5
by A verified traveler from Boston

Good Value for the money

Posted Sep 6, 2016 on Hotels
Breakfast was excellent. Food area was clean, food was fresh and coffee excellent. Room was clean and housekeeping did a fantastic job. Bed was very comfortable with extra large pillows. Neighborhood was OK,and was more of a business/medical area. Great restaurants are only a 10 minute drive from hotel. Only negative was room AC smelled a little musty probably only needing routine maintenance. I'd stay there again if in the area.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you Anonymous guest :-)
5 out of 5
by Roberto

Posted Aug 30, 2016 on Hotels
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you Roberto!!
4 out of 5
by Benito F from Aruba

Good hotel

Posted Aug 19, 2016 on Hotels
It was good, I liked it, it was clean you could feel the air in the room. Keep up the good job
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you Benito F!!