Posted Aug 21, 2016
Room was poorly cleaned, mirror was missing from wall, had to unplug fridge because running loud. No linens provided for pull out couch and when desk called several times there was no answer. When we walked to desk to get linens, incomplete set was provided. No one actually was able to sleep on pull out because it was in poor condition with springs sticking out.
Comment from Hotel Management
Nov 3, 2016 by Front Office Manager, Hotel Management
Thank you for taking the time to let us know about your stay at our property.
I would like to apologize for not meeting your expectations.
We have since replaced the defective couch in that room and appreciate you bringing it to our attention.