Posted Jul 15, 2016
The pool looks to be a MERSA factory-and this was a holiday weekend. Unacceptable. No rebate was offered to guests to compensate for non availability of pool due to it's unsanitary condition. I booked one pet room for four people-we got two rooms, one pet and one not. The pet room had only one bed so we had to keep the two rooms with no rebate offered. My room had a broken TV. No rebate offered. The following day, hotel tried to accommodate us by putting us all in one pet room, but this process took hours and we were forced to wait at the hotel holding our pets until a new room could be prepared for all of us, eating into our vacation time. No rebate offered. Multiple fights, police visits to this hotel during our visit. AC in room did not adequately cool the room. Guests were actively stealing from each other and from the breakfast line during our stay. I was forced to rescue a woman being beat up in the parking lot in the early am. She was screaming for help and staff did not call law enforcement or come outside. I had to go out with my dog because my kids were freaked out and waiting for someone to help her. Overall, unpleasant and weird, because actually building appears nice and could be much higher level place if managed properly.