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Reviews of Baymont by Wyndham Morganton

2.5 out of 5
Baymont by Wyndham Morganton
2402 S Sterling St, Morganton, NC

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Benny

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually a motel 8, 40 oz beer bottle on sidewalk in front of our door when we arrived. Breakfast was the sparcest I have seen, your choice of 2 cereals,. and coffee but no cream.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Benny,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Michael, Hope Mills

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints here.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Michael,Thank you for staying with us at Baymont by Wyndham Morganton and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Christopher,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Cynthia, Mitchells

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because it is "pet friendly" and it is. The room was good, but the grounds almost zero grass. It is just concrete and parking areas. It looks like 2 pools were filled in, one covered with a raised parking area and the other had a little grass and some bushes but nothing really attractive for kids or animals. I will say the parking lot was lit like daylight. The rooms are updated and have large tv's. The staff was friendly as well. But they really need to work on the outside to make it at least attractive. Right now it gives the appearance of being run down even if the rooms themselves are not.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Cynthia,We loved having you stay with us at Baymont by Wyndham Morganton. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Crystal

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I went to use the bathroom in the room. The toilet seat had dry pee on it. Then after I used the toilet. It wouldn't flush. I called down to the office to tell them. They said they would get a maintenance person to fix it. No one ever came. There was dead bugs on the floor. Very disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Crystal,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Rita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have a mixed review for this property. The room was clean and comfortable. However, there was no shampoo, no conditioner, no soap, and no bath towels in the room. Nor was there a plug for the tub. Breakfast was terrible. There was VERY little on offer ... some cereal, a few mini muffins and juice and coffee. There was no bread of any kind. That does not come close to even a continental breakfast. What deserves real praise was the desk person, Miguel, who was quick and efficient at providing us with all our missing items. Note to owner/ management .... I hope you know how lucky you are to have MIGUEL. The desk person in the morning was nothing like that.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Rita,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a low end hotel, I really liked this Baymont. It was clean. Staff was friendly and accommodating. Breakfast was light and you have to hit it early, but I had enough. My late sleeping companions did not. The cheese eggs were a nice surprise. Could have used some toast. I will stay here again when I drive through.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear William,Thank you for staying with us at Baymont by Wyndham Morganton and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Julie

Disliked: Property conditions & facilities
I didn’t like that it was listed for $17 a night and then it ended up being $62. That doesn’t seem right to me
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Julie,We loved having you stay with us at Baymont by Wyndham Morganton. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Yvette D

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and addressed all of my concerns.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Yvette,It was great to have you staying with us at Baymont by Wyndham Morganton and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Yahya

Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Yahya,It was great to have you staying with us at Baymont by Wyndham Morganton and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Robert

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Pass on this one.
This place was rough. There's a huge lifted spot in the main parking area where it looks as if hundreds of cars have had their undersides collapsed by driving off of it. Second, there were ants in our room. Fortunately, we were just there to sleep. Lastly, I asked for an extra blanket for my elderly father and the attendant said "we don't have extra blankets. I'd have to take one from another room and I'm not doing that." what kind of hotel doesn't have extra blankets? Don't recommend and would not stay again.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Robert,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager