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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
9722 97th Street, High Level, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 78 out of 270 reviews" "
Rating 8 - Good. 131 out of 270 reviews" "
Rating 6 - Okay. 39 out of 270 reviews" "
Rating 4 - Poor. 17 out of 270 reviews" "
Rating 2 - Terrible. 5 out of 270 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of foot traffic all through the night
Stayed 1 night in Mar 2024
Response from Anthony on Mar 31, 2024
Good Day Anthony,Thank You for taking the time to tell us about us about your experience at Econ Lodge . It is always a a pleasure to receive positive feedback. I will share your experience with the staff. Thank you again.We hope to see you again soon.

8/10 Good

Antonio, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is good, clean and quiet.
Stayed 1 night in Mar 2024
Response from Antonio on Mar 27, 2024
Good Day Antonio,Thank You for taking the time to tell us about your experience at The Econo Lodge.I will share this with my team members.We hope to see you soon.Thank you again Have a great day

8/10 Good

Caitlin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, very quiet. Would stay again
Stayed 2 nights in Feb 2024
Response from . on Feb 27, 2024
Dear Caitlin, We would like to thank you for taking the time to complete our online survey about Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Joanne RoefaroEcono Lodge Inn & Suites

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and the area is quiet and walkable to shopping.
Stayed 2 nights in May 2023

8/10 Good

Kenneth, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to recharge after driving all day
Stayed 1 night in May 2023

8/10 Good

jamal

Stayed 1 night in May 2023

10/10 Excellent

Neil

Stayed 1 night in Apr 2023

6/10 Okay

Vincent

Stayed 1 night in Mar 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included
Stayed 1 night in Mar 2023

10/10 Excellent

Shania

Stayed 1 night in Mar 2023

10/10 Excellent

Hope

Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and it is always a pleasant stay.
Stayed 1 night in Mar 2023

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost all was good. A thicker/warmer blanket would have been nice.
Stayed 3 nights in Feb 2023
Response from J Roefaro on Mar 5, 2023
Dear Sharon,Thank for choosing to stay with us and for taking the time to give us your feedback. We hope to welcome you back the next time you are in High Level.Kindly,Joanne RoefaroFront Office Manager

8/10 Good

WENJING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Feb 2023
Response from J Roefaro on Mar 2, 2023
Dear Guest,Thank you for choosing to stay with our property and for taking the time to give us your feedback. We hope to welcome you back the next time you are in the area.Kind Regards,Joanne RoefaroFront Office Manager

10/10 Excellent

Crystal Benwell

Stayed 1 night in Feb 2023
Response from J Roefaro on Mar 2, 2023
Dear Crystal,Thank you for taking the time to give us a perfect rating. I am happy to know that we were able to meet and exceed your needs and expectations and we look forward to your next stay.All the Best,Joanne RoefaroFront Office Manager

8/10 Good

Greg

Stayed 4 nights in Jan 2023

10/10 Excellent

Natsai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very fast and friendly service. The location is good not far from the main street of high level.
Response from J Roefaro on Jan 20, 2023
Dear Robert,Thank you for the perfect rating and for taking the time to give us your feedback. I am happy to know you enjoyed our friendly service and location and we look forward to your next stay.Best Regards,Joanne RoefaroFront Office Manager

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean and staff very friendly
Response from J Roefaro on Jan 11, 2023
Dear Greg,Thank you for taking the time to review your stay with us. I am happy to know that you enjoyed our great clean hotel and friendly staff and we hope to welcome you back in the future.Kind Regards,Joanne RoefaroFront Office Manager

8/10 Good

gerti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gas fire place was very nice, not sure if that was the cause if the walls and ceiling creaking and cracking all night .. sometimes introducing heat has that affect on the thaw/freeze of a structure. But otherwise a very nice and clean room.
Response from J Roefaro on Jan 11, 2023
Dear Gerti,Thank you for taking the time share your feedback with us. I am pleased to know that your enjoyed a very nice stay and we hope to welcome you back the next time you are in High Level.Kindly,Joanne RoefaroFront Office Manager

8/10 Good

Don

Stayed 1 night in Dec 2022
Response from J Roefaro on Jan 11, 2023
Dear Don,Thank you for taking the time to rate your recent stay with us. I am happy to know that you enjoyed your time with us and we hope your next stay is just around the corner.Kindly,Joanne RoefaroFront Office Manager

10/10 Excellent

Vance

Stayed 1 night in Dec 2022
Response from J Roefaro on Jan 11, 2023
Dear Vance,Thank you for the perfect rating! I am thrilled to know that we were able to meet and exceed your needs and expectations and we look forward to your next stay.All the Best,Joanne RoefaroFront Office Manager

8/10 Good

Amy

Stayed 1 night in Dec 2022
Response from J Roefaro on Jan 11, 2023
Dear Amy,Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back the next time you are in the area.Kindly,Joanne RoefaroFront Office Manager

6/10 Okay

Guy, Yellowknife

just a place to sleep
Response from J Roefaro on Dec 6, 2022
Dear Guy,Thank you for taking the time to rate your recent stay. We hope to welcome you back the next time you are in the area.Regards,Joanne RoefaroFront Office Manager

2/10 Terrible

Breanna

Disliked: Amenities, property conditions & facilities
Overall, very decent hotel. Only issue was the super late check in and the dish didn’t work.
Stayed 1 night in Nov 2022
Response from J Roefaro on Dec 6, 2022
Dear Breanna,Thank you for staying with our hotel and for taking the time to review our property. I am sorry to know that we were unable to meet your needs and expectations and hope you will consider staying with us again in the future to offer you an exceptional stay.Kind Regards,Joanna RoefaroFront Office Manager

8/10 Good

Murray

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Raul

Stayed 1 night in Oct 2022
Response from J Roefaro on Oct 27, 2022
Dear Raul,Thank you for the perfect rating! I am delighted to know that we were able to meet and exceed your needs and expectations and we look forward to welcoming you back as a guest to our hotel again soon.All the Best,Joanne RoefaroFront Office Manager

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here whenever we need to do an overnight. Great place
Stayed 1 night in Oct 2022
Response from J Roefaro on Oct 27, 2022
Dear Donna,Thank you for staying with us again. We appreciate your loyalty and continued trust in our hotel and our staff and we will continue to do everything it takes to make us deserving of your loyalty.All the Best,Joanne RoefaroFront Office Manager

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, room comfort
It was quiet the first night but 2nd night was very load and kept was up for hrs. Was not good
Stayed 2 nights in Sep 2022
Response from J Roefaro on Oct 19, 2022
Dear Thomas,Thank you for taking the time to give us your feedback. We apologize for the inconvenience of having noisy neighbours and hope you will consider staying with us again in the future.Regards,Joanne RoefaroFront Office Manager

8/10 Good

Cecilia Lai Man

Business traveler
Liked: Staff & service
Disliked: Cleanliness
What you see is what you get kinda place
There was a used Tim’s coffee cup In my room when I checked in. Made me have to look around to see if anyone is still in the room. Very odd. Water tap in the washroom was about to fall apart. Floors were sticky
Stayed 1 night in Sep 2022
Response from J Roefaro on Oct 19, 2022
Dear Cecilia,Thank you for taking the time to give us your feedback. I am sorry to know that we were unable to meet your needs and expectations and we will work hard to ensure that fix the issues mentioned to ensure the satisfaction of future guests.Kind Regards,Joanne RoefaroFront Office Manager

8/10 Good

Brittany

Stayed 1 night in Sep 2022

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needs plumbing work.
Hair dryer was broken and the toilet and sink leaked water. Room 220
Stayed 1 night in Sep 2022
Response from J Roefaro on Sep 21, 2022
Dear Crystal,Thank you for taking the time to give us your feedback and for bringing this to our attention. We will work hard to fix the issues you mentioned. We hope to welcome you back again in the near future.Kindly,Joanne Roefaro Front Office Manager

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the new clean laminate florring.
Stayed 1 night in Sep 2022
Response from J Roefaro on Sep 21, 2022
Dear Nicole,Thank you for taking the time to rate your recent stay with us. I am delighted to know that you enjoyed our new flooring and we hope to welcome you back in the near future.Kind Regards,Joanne RoefaroFront Office Manager

6/10 Okay

Ricky

Business traveler
Liked: Property conditions & facilities
TV didn't turn on. The floors were a bit dirty looking and it was very dark in the room. Breakfast is lacking options.
Stayed 1 night in Sep 2022
Response from J Roefaro on Sep 21, 2022
Dear Ricky,Thank you for taking the time to review your recent stay with us. Thank you for bring this to our attention. I am sorry to know that we did not meet your needs and expectations and will work hard to fix the issues you mentioned. We hope to welcome you back again in the future.Kindly,Joanne RoefaroFront Office Manager

8/10 Good

Jack

Stayed 1 night in Sep 2022

8/10 Good

Louis

Traveled with partner
Liked: Cleanliness, staff & service
The property is getting run down but overall staff and service are adequate.
Stayed 1 night in Aug 2022
Response from J Roefaro on Sep 6, 2022
Dear Louis,Thank you for taking the time to give us your feedback regarding your recent stay. We are in the process of making improvements and look forward to welcoming you back as a guest to our hotel soon.Kind Regards,Joanne RoefaroFront Office Manager

8/10 Good

J Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from J Roefaro on Sep 6, 2022
Dear Guest,Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back as a guest to our hotel again soon.Best Regards,Joanne RoefaroFront Office Manager

4/10 Poor

Len

Stayed 1 night in Aug 2022
Response from J Roefaro on Sep 6, 2022
Dear Len,Thank you for taking the time to rate your stay with us. I am sorry to know that we were unable to meet your needs and expectations and hope you will consider staying with us again in the future.Kind Regards,Joanne RoefaroFront Office Manager

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel for Price
Great stay! Showed up at 2AM, staff was friendly, I always stay here.
Stayed 1 night in Aug 2022
Response from J Roefaro on Sep 6, 2022
Dear Jonathan,Thank you for staying with us again. We appreciate your loyalty and continued trust in our hotel and our staff. We will continue to do everything it takes to make us deserving of your loyalty.All the Best,Joanne Roefaro

2/10 Terrible

Darren

Disliked: Cleanliness, amenities, property conditions & facilities
Was expensive Waldorf what you get. Lock on main hotel room door was broken/missing. Loud neighbors from 5am to 7am. Will not stay here again.
Stayed 1 night in Aug 2022
Response from J Roefaro on Sep 6, 2022
Dear Darren,Thank you for your review. I am sorry to know that we were unable to meet your needs and expectations and we will work hard to ensure the satisfaction of our future patrons.Kindly,Joanne RoefaroManager

10/10 Excellent

Eliza

Stayed 1 night in Aug 2022

6/10 Okay

Rhonda, Edmonton

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Staff & service, property conditions & facilities
Overall the room was pretty good. Everything was clean and in order. The only thing I didn't like was that the floor wasn't washed. There's no carpets. My daughter's feet were black in a matter of minutes. They didn't have any housekeeping staff there when we arrived so my dad had to get the bucket and mop and washed the floor.
Stayed 2 nights in Aug 2022
Response from M Morad on Sep 6, 2022
Dear Rhonda,Thank you for taking the time to give us your feedback. I am disappointed to know that your floors were not properly attended to and we will word hard to ensure that this does not occur for future guests. We hope that you will consider staying with us again in the future.All the Best,Mark MoradManager

8/10 Good

Albert

Liked: Staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from J Roefaro on Sep 6, 2022
Dear Michael,Thank you for taking the time to rate your stay with us. We hope your next stay is just around the corner.Kindly,Joanne RoefaroFront Office Manager

8/10 Good

Norman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything required for a quick sleep on a commute from Edmonton to Yellowknife. Will ask for 2nd level room next time as my upstairs neighbour’s heavy tromping woke me for over .5 hours at 1:30 A.M.
Stayed 1 night in Aug 2022
Response from J Roefaro on Sep 6, 2022
Dear Norman,Thank you for choosing our property and for taking the time to review your stay with us. I am happy to know that we were able to meet your needs and expectations and we hope to welcome you back the next time you are driving through High Level.Kind Regards,Joanne RoefaroFront Office Manager

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and efficient. Room very clean and quiet, bed clean and comfortable. Fireplace is a nice touch. Breakfast was simple, muffin, toast, cereal, yogurt, boiled eggs and juice. Good place for a stop enroute.
Stayed 1 night in Aug 2022
Response from J Roefaro on Aug 4, 2022
Dear Nicholas, Thank you for taking the time to give us such positive feedback. I am glad to know that we were able to meet and exceed your needs and expectations and we hope your next stay is just around the corner. Best Regards, Joanne Roefaro Front Office Manager

4/10 Poor

Nola

Traveled with family
Disliked: Staff & service, room comfort
Would not recommend
The air conditioning was next to useless, it was too hot in the room to sleep well. The TV didn’t work and could not be fixed. We were offered another room but we had already unpacked. The staff were courteous but not friendly. We will not stay there again.
Stayed 1 night in Jul 2022
Response from J Roefaro on Aug 3, 2022
Dear Nola, Thank you for taking the time to give us your feedback. On behalf of our entire team, I would like to apologize for failing to meet your needs and expectations. We will work hard to repair the issues you mentioned, thank you for brining them to our attention. Best Regards, Joanne Roefaro Front Office Manager

6/10 Okay

Pierre

Liked: Staff & service, amenities
Noisy, vehicles backing up early in the morning (workers) Loud air conditioning.
Stayed 1 night in Jul 2022
Response from J Roefaro on Aug 3, 2022
Dear Pierre, Thank you for taking the time to review your recent stay with us. I am sorry to know your sleep was disturbed by neighbouring vehicle and hope you will consider staying with us again in the future. Kindly, Joanne Roefaro Front Office Manager

10/10 Excellent

Lisa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A definate stay when going to and from the North. Clean, friendly. Nice large new tv. Roomy.
Stayed 1 night in Jul 2022
Response from J Roefaro on Jul 19, 2022
Dear Lisa, Thank you so much for the perfect rating and positive feedback. I am happy to know that you enjoyed our clean hotel and friendly staff and we look forward to welcoming you back the night time you travel through from the North. All the Best, Joanne Roefaro Front Office Manager