Ratings based on 77 Verified Reviews

3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Penhold AB.

Nice Hotel

Posted Jun 3, 2017
Pros: The room was quiet,had a very thing you would want right there. It had a big restaurant, a bar, a lounge, a pool and lots of parking. Easy in and out
Cons: The alarm clock in my room worked good as a clock but that was it. It could be set but would never go off.That is the only thing I didn't like.
Location: Hotel is a mile from hwy.2 w/b into town on the right. Traffic light to get you in and out. There are other restaurants near by that you can walk to.
This Hotel has been in High River AB. a lot of years and that is why I go there. It is quiet, the people are friendly, the food is good and priced okay. I was on a business trip and didn't stay at the Hotel much of the day but when I got back I could go to the room lay down and have a nap in a quiet and air conditioned room. lots
Comment from Hotel Management
Jun 5, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Hi Ty, We appreciate you taking the time to tell us about your stay. We are very happy that your room and the hotel’s amenities made for a comfortable and relaxing stay on your business trip. It is nice to hear that you were able to enjoy our onsite dining facilities. We apologize for the issue that you had with your alarm clock. This will be passed along to our housekeeping staff so that they can keep an eye out and ensure this does not happen again. Thank you for your great assessment of our location. We hope that the next time you’re in town, you will choose to stay with us again. Sincerely, Heritage Inn Hotel & Convention Centre High River
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 22, 2017
I was at a conference. I was only there for night.
Comment from Hotel Management
May 23, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you for your review and rating. We hope that you had an enjoyable time at the conference and that our accommodations met all of your needs. We hope that we get another opportunity to host you in the future. Sincerely, Heritage Inn Hotel & Convention Centre High River
3 out of 5
Recommended
for Everyone
by A verified traveler from Sicamous BC Canada

Clean and quiet but no frills

Posted May 18, 2017
Reasonable price for a nice clean quiet room. Very basic. We had our dogs with us and that is always much appreciated! Our only issue and it wasn't even that big a deal was our Room was stocked with towels for two even though we paid extra 20.00 for the third person...had a little bit of trouble getting extra towels. The pool closes at 10 pm sharp. Would be nice if they allowed you in the hot tub a little later to unwind from the busy day we had. The breakfast we had in the Restaurant was fantastic, service was excellent. We would definitely stay there again!
Comment from Hotel Management
May 18, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Hi Nancy, Thank you for taking the time to write this review. We are very happy to allow our guest's dogs to join in on the stay. We are very sorry to hear that you had difficulty acquiring additional towels. We will address this with the front desk staff to ensure this is a seamless process in the future. Thank you for your suggestion on the hot tub hours. Feedback like this is valuable and we will keep it in consideration for the future. We appreciate your nice compliments about the restaurant and our service. We look forward to the next opportunity we get to host you. Sincerely, Heritage Inn Hotel & Convention Centre High River
4 out of 5
Recommended
for Everyone
by A verified traveler from Medicine Hat, AB

Pleasant hotel

Posted May 15, 2017
Pros: The customer service was excellent. My room was great and the bed, very comfortable. The complimentary hot breakfast was delicious.
Cons: Perhaps the lack of an elevator should be mentioned in online information on the hotel. The bathroom needs to be updated to include grab bars.
Location: The hotel is near several fast food restaurants. The downtown shopping and restaurant area is a short drive away, as is George Lane Park.
I was given a warm welcome at the hotel front desk. After check-in, I was told that my room was on the second floor and that there was no elevator. Because I have some back issues, this was a bit of a challenge. I found my room to be large, well-appointed and very clean. The location was quiet. The bed was very comfortable. The hot breakfast offered in the dining room was delicious and the service, excellent. I would certainly recommend this hotel to other travellers.
Comment from Hotel Management
May 16, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Hi Sue, Thank you for taking the time to write such a thorough and thoughtful response. We are very pleased to hear that you had an all around great stay. Your compliments on our rooms, our breakfast, and our staff are very much appreciated. We would like to apologize for the inconvenience you experienced as a result of having to be on the second floor with no elevator, while dealing with your back issues. Should a similar issue like this arise in the future, please let our staff know and they will do whatever they can to fix the problem. We appreciate your suggestions for how to improve this. Thank you again for your review, we look forward to the next opportunity we get to host you. Sincerely, Heritage Inn Hotel & Convention Centre High River
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value

Posted Apr 23, 2017
Pros: see above
Cons: very little. Lobby furniture in need of a renew. Hotel is an older facility but very well maintained showing pride by the team.
Location: Crazy amazing view of the mountains. Easy access to highway. High River is a really quaint and growing classic prairie town. Wonderful downtown.
Easy access with excellent parking. Great onsite facilities (bar, lounge, restaurant). Decent food. Very pleasant and efficient staff. Nice pool.
Comment from Hotel Management
Apr 24, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you for this review. We are very happy to hear that you had a nice time in High River and at our hotel. It is great that you enjoyed our dining facilities and our pool. Thank you for your compliment about our staff. We appreciate your comment on the furniture in the lobby. We will take it into consideration moving forward as we are always wanting to improve and create the best possible atmosphere for our guests. The next time you are in High River, it would be our pleasure to host you again. Sincerely, Heritage Inn Hotel & Convention Centre High River
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Staff very accommodating and friendly. Room was clean and well stocked. Like having a microwave and fridge in the room.
Comment from Hotel Management
Mar 21, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, It is great to hear that you had an enjoyable time at our hotel. We are thrilled that our staff were a highlight of your stay. Our guest's comfort is very important to us, so knowing you found the room to be clean and full of great amenities makes us very happy. Thank you for taking the time to leave your comments, we look forward to the next chance we get to host you. Sincerely, Heritage Inn Hotel & Convention Centre High River
5 out of 5
by Tammy

Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017 by Heritage Inn, Hotel Management
Hi Tammy, We really appreciate that you took the time to rate us. Thank you for providing us with a great evaluation. It would be our pleasure to host you again and we welcome you back soon. Sincerely, Heritage Inn Hotel & Convention Centre High River
5 out of 5
by Amanda

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 15, 2017 by Heritage Inn, Hotel Management
Hi Amanda, Thank you for submitting this rating. It is great to see that you had a memorable time. We are proud that you have a high opinion of us, and we would love to host you again in the future. Sincerely, Heritage Inn Hotel & Convention Centre High River
5 out of 5
by Orv

nice stay

Posted Feb 20, 2017 on Hotels
Gr8 location. Amazing front desk staff, accommodating and professional. Resturant food was great. Waitress in the lounge was friendly and very efficient. Pillows on bed were too large. Had to sleep without them and mattress was a bit hard. Pool was good but not too warm but jacuzzi was welcoming
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Hi Orv, Thank you for taking the time to submit this review. We are very happy that the location, our front desk staff, our restaurant, and our servers in the lounge all played a part in providing you with an exceptional stay. We are sorry to hear that your pillows were uncomfortable. Please do not hesitate to let our staff know about issues like these, they will do whatever they can to remedy the problem. It is unfortunate to hear that you found your mattress to be too hard. We have replaced all of our mattresses with pillowtop mattresses, however we realize that comfort comes down to personal preference and that you may prefer a softer mattress. Thank you for the comment on the pool area, we are glad that it was an overall enjoyable part of your stay. We look forward to the next opportunity we have to host you. Sincerely, Heritage Inn Hotel & Convention Centre High River
4 out of 5
by Jeff

Posted Jan 16, 2017 on Hotels
Front desk staff was pleasant checking in and out. They helped with getting me a taxi to the venue I was heading to as well. Overall it was a quiet, clean hotel room with a comfortable bed.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Hi Jeff, We are thrilled to hear that you had such an enjoyable experience. Thank you for letting us know that our front desk staff went above and beyond to make your time with us more pleasant. It is also great to know that you enjoyed your room and that it met your expectations. Thank you for your comments, we look forward to the next chance we get to host you. Sincerely, Heritage Inn Hotel & Convention Centre High River