Ratings based on 105 Verified Reviews

3.8 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from high river

Ok

Posted Dec 11, 2017
Beds uncomfortable pillows too hard. Lengthy wait in the lobby. Should have had more staff at the front desk knowing buses were checking I
Comment from Hotel Management
Dec 12, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you for taking the time to comment on your recent experience at our hotel. We do try to offer one flat and one fluffier pillow on the bed to provide options for guests. I apologize for the struggle you experienced at the Front Desk due to the large check-in. We greatly value the opinions of our guests and use them to improve our level of service for future guests. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops B.C.

Wonderful breakfast and servers.

Posted Dec 9, 2017
Very good value for the cost. We visit High River on a fegular basis to see a relative. The Heritage Inn is our choice . Good parking, friendly staff, convenient location,on site restaurant bar and restaurant.
Comment from Hotel Management
Dec 10, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Don, Thank you very much for the wonderful review of your recent stay. We are so happy that you choose to stay with us when you visit the High River area. I have also passed your compliments to our kitchen and restaurant staff. We look forward to welcoming you back soon! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Very nice clean, comfortable room. Only issue was the shower head. Leaked and poor spray pattern.
Comment from Hotel Management
Dec 10, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you very much for your helpful feedback about your recent stay. I am very pleased to hear you found your room clean and comfortable. Our housekeeping and maintenance staff are descaling our shower heads in the rooms to ensure the water is properly spraying. We hope to see you again on your next trip to High River! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
hotel was nice, room was too hot and could not get the temp to go down, hot tub was not working which was dissapointing, overall it was a good hotel for the price
Comment from Hotel Management
Nov 16, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you for your kind review, it is wonderful to hear that you enjoyed your overall time at the hotel. I would also like to apologize for any inconvenience caused as a result of the inconsistent temperature and our hot tub being out of service. Should you visit the High River area again in the future, we hope that you can give us another chance to show you our level of service. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent little hotel for the price

Posted Nov 11, 2017
Simple. Had a nice lounge. Rooms were dated but clean. Beds were newer and clean. Overall a good experience for the price point
Comment from Hotel Management
Nov 13, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at the Heritage Inn Hotel & Convention Centre. We are very pleased you found value in our on-site lounge, and room pricing very reasonable. We have recently updated our Standard and Premier guest rooms, suites, and common areas. The updates include fresh paint, new carpeting or tile flooring, beds, room furniture, and bedding. Should you visit the High River area again in the future, we would be honored if you would allow us another chance to show you an exceptional stay. Sincerely,
1 out of 5
by A verified traveler

spiders everywhere

Posted Oct 30, 2017
spiders everywhere was not comfortable was very scary
Comment from Hotel Management
Nov 2, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you for taking the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. Guest satisfaction is very important to us and we strive to ensure that our customers’ expectations are met. I am sorry to hear about your experience and want to assure you that we are following up with both the housekeeping and the maintenance regarding your situation. Thanks again for your feedback. Should you visit the High River area again in the future, we hope that you can give us another chance to show you our level of service. Sincerely,
3 out of 5
by A verified traveler from Vega

Close to blackie

Posted Oct 29, 2017
Shower didn't work and was offered. O credit for it.
Comment from Hotel Management
Nov 3, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Errol, Please accept our sincerest apologies for not meeting your expectations with regards to the maintenance of your room. Please be assured that your comments have been addressed in detail with our maintenance team and the shower has been repaired. Thank you again for your feedback. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable bed and crisp bedding

Posted Oct 15, 2017
I have back issues so a comfortable bed is very important and rare. This hotel has great beds!
Comment from Hotel Management
Oct 16, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Dear Guest, Thank you for your review. We are very happy to hear that you enjoyed your bed and that it helped make your time with us more comfortable. It would be our pleasure to host you again. Sincerely, Heritage Inn Hotel & Convention Centre High River
3 out of 5
by A verified traveler

Great hotel, bad sleep.

Posted Sep 11, 2017
The hotel is very clean and quite nice. Unfortunately the ice machine is left exposed in the hallway, and in our case was great outside the door. We clearly heard it roaring until very late, and then again early in the morning. This was tough. Most places it is in the stairwell or separate room and now I see why. Midnight seemed a bit late to try and switch rooms, so we just deal with it. The staff was nice and the room was tidy and priced fair. But this issue did affect our stay just so others know. The last thing I will say is that another member of our party was charged a different amount and included breakfast, where we booked online and got no breakfast. It seemed weird to me to offer different prices with different services to similar people at the same time of stay.
Comment from Hotel Management
Sep 13, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Hi Ian, Thank you for taking the time to write this review. We are very happy to hear that the cleanliness of your room was a highlight of your stay. It is unfortunate that the ice machine disturbed what should have been a restful night. We understand that this was frustrating for you and we will look into what we can do to improve it. As for the rates, the members of your party who received breakfast as part of their stay purchased the Bed & Breakfast rate. This rate is also available online, and we encourage you to look into it if having a hot breakfast included in your stay is something that appeals to you. We hope that you will provide us with another opportunity to show you the exceptional stay you deserve. Sincerely, Heritage Inn Hotel & Convention Centre High River
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Nice hotel in High River

Posted Aug 17, 2017
Clean quiet, good location. Restaurant and lounge on site. Close to done amenities.
Comment from Hotel Management
Aug 21, 2017 by Heritage Inn Hotel & Convention Centre High River, Hotel Management
Hi Paolo, We appreciate that you took the time to write this review. Thank you for letting us know that you found the hotel to be clean, quiet, and in a good location. Hopefully you had the opportunity to enjoy the food at one of our onsite dining facilities. We are happy to be so close to a number of amenities in High River. The next time you are in town, it would be our pleasure to host you again. Sincerely, Heritage Inn Hotel & Convention Centre High River