Highgrove Vacations

The staff are wonderful and truly helpful

Staff at front desk are amazing

We loved this hotel for our 6 days there. My biggest complaint was expressed at check-out and that was no one refreshed room the entire time there. We even removed the do not disturb signs when we left for the day and they still did not come in. This should not have mattered anyway, the last time we stayed at a hotel long in California had a policy regardless of the signs they came in to inspect the room and clean as necessary. The hotel lobby was always busy with guest and we had to bother the front desk person for towels and stuff and we felt bad because they already looked overwhelmed. We also felt bad there was a group of people there that made a mess in the lobby and expected the hotel to clean it up which we thought was disrespectful. I didn’t let this affect my review score because it was an easily accessible hotel, that was clean, had friendly employees and was just perfect for our stay. We used the outdoor grills a few times and was able to cook delicious meals from our room. They said they were going to give me points to make up for the lack of service to our rooms because we booked through Expedia and there wasn’t anything they could do to help us there. I would definitely stay here and recommend this place.

Ladies at front desk were very hospitable