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Reviews of Seasons Inn & Suites Highland

2.5 out of 5
Seasons Inn & Suites Highland
20 Central Blvd, Highland, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 228 out of 493 reviews" "
Rating 8 - Good. 168 out of 493 reviews" "
Rating 6 - Okay. 47 out of 493 reviews" "
Rating 4 - Poor. 37 out of 493 reviews" "
Rating 2 - Terrible. 13 out of 493 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dixie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE ROOMS, BREAKFAST WAS CONTINENTAL, AND THE ATMOSPHERE WAS CLEAN ....WE WOULD USE AGAIN.
Stayed 1 night in Apr 2024

4/10 Poor

Tom

Traveled with partner
TV remote didn’t work. Had to change rooms. Spider and web in the bathtub. Faucet in sink extremely hard to operate. No eggs at breakfast. No morning news on TV at breakfast.
Stayed 1 night in Mar 2024
Response from KP on Apr 6, 2024
Hello Tom,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property.We are disappointed to learn about the issues you encountered with the TV remote, faucet operation, and breakfast offerings. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.Regarding the breakfast options, we apologize for any disappointment caused by location of eggs. We have boiled eggs in the refrigerator. However, we strive to offer a diverse selection of breakfast items to cater to various preferences, and we will certainly take your feedback into consideration to improve our offerings in the future. As for the TV programming during breakfast, we regret any inconvenience this may have caused. We will review our television channels to ensure that guests can enjoy a variety of programming during their dining experience. It is a sad coincidence that Spectrum have issues on there side and we are trying to get that resolved ASAP.We genuinely appreciate your feedback as it allows us to identify areas for improvement and enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit to our property.Thank you for choosing to stay with us.

4/10 Poor

deborah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Second day not sure what housekeepong did in bathtub but there were pieces of dk yellow material in it. Was very nervous yo u se tu it
Stayed 2 nights in Mar 2024
Response from mic on Apr 6, 2024
Hello Deborah, Thank you for taking your valuable time and and reviewing us. Sorry for any inconvince caused during your stay. We firmly believe that while providing full stayover service they must of washed it and did not visualized the solution and after drying it turned to that. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.

6/10 Okay

Christine

Stayed 1 night in Mar 2024

2/10 Terrible

Davina

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Worst experience at a hotel ever
Stayed 1 night in Mar 2024
Response from KP on Apr 6, 2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property. Please call us and explain the experience and we are glad to resolve the issue at your expectation.

2/10 Terrible

Megan

Stayed 1 night in Mar 2024

10/10 Excellent

Gertrude

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of the 3 properties we stayed at during our trip, this one had the most extensive breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Rose

Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Stayed 1 night in Jan 2024

8/10 Good

Lauralee

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Jan 2024

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a great experience
This is an old Baymont Inn hotel now being operated by a different owner. The front desk staff was kind and responsive. The room we got - a family studio suite - was really impressively spacious compared to similarly-described rooms at other hotels. The mattresses were comfortable. However, the hotel itself is not in good condition. The bathroom faucet wasn’t easy to operate, the walls were dirty, and the curtains hung crooked. My kids described the carpet as “old fashioned.” There were no available outlets near the bed to charge devices after a long day on the road. All in all, the building is functional but could use a major update. The breakfast also left a lot to be desired; there was one waffle maker for all the guests to use so our family had to wait quite awhile. There were very few desirable items to choose from. The food area seemed unattended and was quite messy. I would probably drive a bit and pay a little more rather than staying here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Tammie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and friendly service
Stayed 1 night in Jan 2024

10/10 Excellent

Calvin

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Hotel was clean, quiet, and comfortable. A little past its prime. Breakfast was meager to nonexistent. We opted to go to Highland Diner.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Staff was very friendly. Room was clean and comfortable.
Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place
Stayed 1 night in Nov 2023

4/10 Poor

Krystina

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Darren

Stayed 1 night in Oct 2023

4/10 Poor

Beatriz

Disliked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from mic on Oct 28, 2023
Appreciate your review. We value every guest and try to fulfill all the needs. Hope to see you soon.

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean
It was great! The vending machines were a thief and the breakfast could have been a little better but overall it was great.
Stayed 1 night in Oct 2023
Response from Mang on Oct 20, 2023
Really appreciate your feedback. We are working hard to please our guests and we make sure we solve any issues. Hope to see you soon! Take care!!!

6/10 Okay

Jennifer

Disliked: Amenities
It’s the only choice in highland so
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is very friendly, but the hotel itself is run down. There seemed to be electrical issues (lights flickering, outlets not working, etc.)
Stayed 1 night in Oct 2023
Response from mic on Oct 28, 2023
We value your feedbacks and work hard to work directly to make future stays marvelous.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and fast. Room clean and quiet. Great breakfast options.
Stayed 1 night in Sep 2023
Response from Prud on Oct 3, 2023
Appreciate you had a wonderful stay with us. Looking forward to serve you again.Have a wonderful week!!!

8/10 Good

Karey

Liked: Cleanliness, staff & service
Over all the room (#108) was quite comfortable, neat, and clean. The bathroom faucet was difficult to turn on and then it flooded the counter it leaked so bad. The stopper for the sink was just laying on the counter. The mini fridge didn’t have any shelves in it and there was a rather unattractive stain on one of the white bedspreads
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean
Stayed 1 night in Sep 2023
Response from Prud on Oct 3, 2023
Glad to know your stay went as you preferred. We will be happy to see you soon and serve.Have A Fantastic Week!!

4/10 Poor

Diane

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property shows age
The pool was not open, the slots not open, the hot breakfast was only waffles. The carpets were in need of cleaning. The room rate was comparable to when it was Holiday Express and Baymont franchises, but without the all the amenities as advertised. The small staff was friendly and did their best. But we cut our stay short by one day due to the conditions of the property
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff very helpful. I thought the breakfast could be better. My room was clean but the faucet in the bathroom wouldn't shut off completely room 105. I think all in all I would stay there again.
Stayed 1 night in Aug 2023

2/10 Terrible

nanci

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many, many things were broken or not working (toilet seats, locks, lighting etc.). The property was dirty, needing dusting and vacuuming. Also, the pool had not been cleaned.
Stayed 2 nights in Aug 2023
Response from Jay on Aug 7, 2023
We are sorry that you had a bad experience at our hotel. We take any issue seriously and address it promptly. We hope you give us another chance to serve you better.

2/10 Terrible

Tara

Stayed 1 night in Jun 2023

2/10 Terrible

Balwant

Stayed 1 night in Jun 2023

6/10 Okay

Philip

Traveled with family and small children
The pool and Gym were closed. My kids were disappointed.
Stayed 1 night in Jun 2023

10/10 Excellent

ANITA, BLOOMINGTON

Traveled with partner
Liked: Cleanliness, staff & service
Carpet was soiled. Staff were very friendly and kind.
Stayed 2 nights in Jun 2023

10/10 Excellent

h

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway, great dining option right in the same parking lot. Clean, and friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s Great!
Always great. I’ve stayed here several times & is always clean, comfortable and service is great. Staff is friendly.
Stayed 1 night in Jun 2023

6/10 Okay

Brittney

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service
There was a blood stain on our sheets, rooms and building smelled questionable, and breakfast wasn’t anything special. Wasn’t impressed by this hotel
Stayed 1 night in May 2023

2/10 Terrible

Kaylee

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Need better customer service and cleaners.
Walked into the room trash on the floor, beds half made, coffee all over the wall by the coffee machine. Website says they have a pool and hot tub but the pool is closed indefinitely. Only reason I booked this hotel was because of the pool for my son. Complete and utterly dirty and rude customer service.
Stayed 1 night in May 2023

6/10 Okay

Edwin

Traveled with family
Liked: Staff & service
This is a just ok place to stay. Our bathroom's sink was not as clean as it should have been. The property around doesn't look appealing. It there were more options around, I would not come back to this place.
Stayed 1 night in Apr 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Peggy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Easy check-in process.
Stayed 1 night in Apr 2023

4/10 Poor

Mindy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was not very clean. Screws holding things up were very loose. Toiletries were very small. Prices too high for what you get.
Stayed 2 nights in Apr 2023

6/10 Okay

rick

Stayed 1 night in Apr 2023

6/10 Okay

Ralph

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bed was nice. Bathroom was clean and well stocked but who’s idea is it to have a coffee maker in the bathroom. That’s gross. The carpet was dirty with large stains. The room 329 was huge but it only had a 32 inch tv. Way too small for the size of the room. The refrigerator was dirty with food droppings but we liked the freezer combination. The channel changer also had food stuck on it. Once of the lamps did not have bulb in it and another had two different bulbs which makes the light really strange looking.
Stayed 1 night in Apr 2023

4/10 Poor

John

Traveled with family
Disliked: Staff & service
No room service the three days we stayed there
Stayed 3 nights in Mar 2023

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some dried up burrs on the bathroom floor next to the doorway. Brushed them aside. Everything else was as expected.
Stayed 1 night in Mar 2023

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Terri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. There’s only one thing that I noticed and that is the American flag out front is very tattered and torn up. Please replace the flag on a regular basis.
Stayed 2 nights in Mar 2023