Ratings based on 614 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Albert

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 24, 2017 on Hotels
5 out of 5
by jennie

This traveler left a rating score only Posted Feb 22, 2017 on Hotels
3 out of 5
by A verified traveler

Car not safe!

Posted Feb 22, 2017 on Hotels
We stayed here for a 3 day get away up in Arrowhead / Snow Summit. Our trip ended in the middle of our second night. We were woken up at 1:15 AM to be told by the lobby desk that our car (which was parked in the hotel parking lot) had been broken into. Further, we were told that they had known about it since 8:30 / 9:00 PM the night before. 4.5 hours later they decide to tell us. I have s hard time believing that between police and hotel records they couldn't have figured out whose car this was long before 1:15 AM. This event was very badly managed!! The breakfast food is not great but the hotel rooms are clean somewhat comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles. ca.

Nice.close to the casino san manuel.we get shuttle

Posted Feb 21, 2017 on Orbitz
Hotel.is very good the stuff terrible the lady in the front. Óffice. Was rude.with.me.she thing. I dont.speak english.....2/11/2017. Around.10.00.in the morning
5 out of 5
by Tami

Posted Feb 15, 2017 on Hotels
the hotel is great
5 out of 5
by thomas

Casino

Posted Feb 6, 2017 on Hotels
Very, Very nice
5 out of 5
by Joshua

Clean

Posted Feb 3, 2017 on Hotels
Very comfy room but would love for a better discount for next time
3 out of 5
by A verified traveler from San Diego, CA

Clean and nicely located, but walls are paper thin

Posted Jan 31, 2017
Pros: Location, cleanliness, staff
Cons: Noise insulation between rooms, include bagels for breakfast
We stayed here for 1 night as a waypoint on our way to ski up in Big Bear. Hotel location is very good, right at the base of Highway 330 to the Big Bear/Lake Arrowhead areas (40-50 minute drive). The hotel is also very clean, somewhat new, and the breakfast was decent. When we arrived at the room, it was overly spacious, but then we realized they had put us in a handicap room. That was OK, although taking a shower in the morning was a bit challenging given it's configuration to accommodate a wheel chair. The biggest problem was that the walls between the rooms are paper thin and you can hear adjacent room conversations and noise from outside. These were just normal conversations and for whatever reason, they went on all night (on a Sunday night, no less), and did not allow for a good night sleep. Maybe we just got unlucky with the guests that were staying there, but the walls should be better insulated for sound. Probably would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel close to Snow Valley.

Posted Jan 29, 2017
Pros: Nice room and breakfast.
Cons: Room didn't has a refrig.
Location: Snow Valley ~30min, food right there.
I really liked the room and location. Has a couple restaurants right there and also a Walmart across the street.