Ratings based on 645 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
BedsPosted Aug 23, 2017
The beds were old and very uncomfortable. The hotel was nice though the staff was courteous and the breakfast was a good bonus.
for Everyoneby A verified traveler from highland, CA
Amazing hotelPosted Aug 18, 2017
The overall stay was amazing and the cookies topped it off!
for Everyoneby A verified traveler from Colorado
Posted Aug 17, 2017
Overall it was a very nice stay. My check inn could have gone a lot better. The guy that checked me inn has no name tag. He didn't introduce himself or welcomed me to the hotel. He asked me if I was checking inn said I need your I'D and Credit Card. He didn't make eye contact with me the intire time. When I tried to make small talk he ignored me. He wasn't friendly, he didn't tell me anything about the hotel or where things were located. I am a ex employee of Four Seasons Hotel and Resorts. I was a Housekeeping Supervisor and worked for Four Seasons for 6 years. I understand the hostpitalaty industry very well. If a Front Desk Agent checked me inn in the same manner as this guy did at the Four Seasons, he would be facing some disciplinary actions. My room was very nice and extremely clean. Bed was awesomely comfy(my favorite place in the room) Housekeeping did a great job getting the room ready. The only this was the desk chair had a big rip in it. By having the ripped chair, it through the whole room ambience completely off. The room was very clean and neat, and the ripped chair looked out of place.
for Everyoneby A verified traveler
Close to Lake A rrowheadPosted Jul 18, 2017
Would stay here again. Good breakfast. Convenient to mountain resorts.
Comment from Hotel Management
Aug 9, 2017 by Elton Cooper, Hotel Management
We appreciate the high scores recognizing our spirit to serve; as it is our goal to always be Friendly, Authentic, Caring and Thoughtful… That’s a Hampton F.A.C.T. We look forward to welcoming you again soon.
for Everyoneby A verified traveler from redlands
Great service!Posted Jul 17, 2017
Pros: Service and staff
Cons: Rooms could improve
Good hotel, great service, conditions fair (can be inproved)
for Everyoneby A verified traveler from L.A.
Nice for the middle of nowhere...Posted Jul 3, 2017
Clean, very friendly staff... xxxxxxxx xxxxxxxx xxxxxxxx
by A verified traveler from CA
Simple and good for a quick stop only.Posted Jun 9, 2017
Clean & close to freeway. Appears to be popular w the crowd going to a nearby casino+ popular w parents/teenage sports teams playing close by. Good place for a short rest but not for more then one night.
for Everyoneby A verified traveler from MONTEBELLO CA
VERY NICA HOTEL NEW SAN MNAUEL CASINOPosted May 30, 2017
Pros: CLEAN ROOM
Location: SAN MANUEL CASINO
THIS HOTEL IS VERY NICE CLEAN ROOMS AND GREAT STAFF THEY HAVE 24 HOUR SHUTTLE TO SAN MANUEL CASINO VERY CONVENIANT AND VERY GOOD FREE BREAKFAST
Hilton see Hotels.com customers as irrelevantPosted May 22, 2017 on Hotels
Extremely noisy in the next room (loud music, lots of bass, and shouting) drove me out. Asked front desk about moving to another, quieter room and was told since the room was paid through Expedia, nothing could be done. I booked a nice quiet room at a Sheraton.
for Everyoneby A verified traveler
.Posted May 20, 2017
Bed was so comfortable .....would stay here again.