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Overall score and ratings

3.9

Good

Rating 5 - Excellent. 14 out of 34 reviews
5 - Excellent 41%
Rating 4 - Good. 7 out of 34 reviews
4 - Good 21%
Rating 3 - Okay. 8 out of 34 reviews
3 - Okay 24%
Rating 2 - Poor. 4 out of 34 reviews
2 - Poor 12%
Rating 1 - Terrible. 1 out of 34 reviews
1 - Terrible 3%

4.0/5

Cleanliness

4.0/5

Staff & service

3.8/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Older hotel that needs updating
Nice staff but rooms need updating and repairs. Bathrooms need repairs. Staff was extreme my nice

3/5 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
Great location, but the hotel is in need of updating. The hotel room feels "old."

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Highlands Inn
This hotel gets extra marks to make up for Hotels.com's mistake. Evidently it takes time for reservations to get to the actual hotel and if you make your your plans last minute they may actually be sold out....especially in small markets on peak weekends. Upon arriving they had never heard of me so luckily their sister hotel had a cancellation. Double check your reservations with the actual hotel!

3/5 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is showing it's age!
Staff were very nice and polite on checkin and we were given the type of room requested. Checkin was very easy but collecting the room fee at checkin is a bit old fashioned. The location of the hotel is excellent and the room was clean and tidy. A rolling chair at the computer desk would be greatly appreciated. Also, a secure WiFi link would be nice because the open link now used is too easy to hack. Highlands is always an expensive place to stay because there is limited availability of chain hotels. Every hotel in town seems to be owned by only one or two organizations so there is little incentive for competition. Frankly a nice Hampton Inn, Fairfield Inn, or Comfort Inn would have best the socks off this hotel at half the price. Highlands wake up you are loosing market to other nearby towns which are much less difficult reach.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly and accommodating staff
Hotel was comfortable but the staff was excellent. They made our stay very enjoyable!!