Posted Jan 3, 2016
I was looking forward to going to going here. My husband & I made reservations to stay several days after Christmas. In October, I called the spa to book a couples massage. Overall, the hotel is nice. Our room was clean & spacious. My husband & I showed up to the spa for our 11 am appointment, to find out that it was never actually made. Considering it was one of the main reasons we went, I was pretty upset. They were able to fit us in for massages about 1.5 hours later. So we went ahead and had lunch at the spa (which was basically $40 for mediocre chicken salad and hummus.. Don't waste your time or money!) and waited patiently for our delayed appointments. Unfortunately, my husband and I were separated for our appointments and my massage therapist was terrible. He was a loud breather and I could hear him loudly sigh multiple times through our appointment. The massage did not feel good, in fact he was almost rough and sloppy when it came to appropriately draping me and whatnot. The lights in the room weren't dimmed. I couldn't wait for it to end. Then when I found out my husband had the same experience, we were pretty upset about paying nearly $400 for such a terrible spa day. Oddly enough, I heard another customer complaining about how they screwed up her appointment. She said "my husband and I got married here last year and I feel like we are barely getting base service". Touché my friend. NEVER going back.