Ratings based on 225 Verified Reviews

3.6 out of 5
68% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 3, 2018
Room smelled like a root cellar. TV didn't work. Restaurant and Bar not open till 5:30. Paid way too much!
Comment from Hotel Management
Jun 6, 2018 by Paul, Hotel Management
Had you mentioned this we could have rectified your queries. We could have moved you to another room and I would have opened the bar for you .The weather effected both our internet and the cable television. We even lost power .
4 out of 5
by A verified traveler from Georgia

Posted May 29, 2018
The staff were delightful, even gave us breakfast after the restaurant closed on Monday. Although the food at dinner the night before was nothing to highly recommend, our overall 24 stay at the Lodge was delightful. Rooms are definitely a bit dated, but one might also call them "rustic." Wouild definitely recommend staying there again.
Comment from Hotel Management
May 30, 2018 by Paul, Hotel Management
..thank you for staying with us
1 out of 5
by A verified traveler

Hotel management lies to you

Posted Oct 31, 2017
Called hotel to change reservation and was told we had to make the change through Expedia - we made change through Expedia and ended up getting double billed by hotel - once for night we did not stay with but moved and once for night we actually stayed at hotel. We called and told the hotel we needed to move reservation, so hotel was aware of move. When we noticed the double bill on our credit card we called the hotel and they said the would issue us a credit. But NO, they lied to us then sent a letter into the credit card company saying we never notified them of the cancellation. -
Comment from Hotel Management
Nov 21, 2017 by Paul, Hotel Management
..so you wrote to Expedia, here online ,and they fixed everything for you ..
5 out of 5
Recommended
for Everyone
by A verified traveler from st. augustine florida

Wonderful Lodge

Posted Oct 4, 2017
Had the best stay rooms are clean staff friendly we will be back.
Comment from Hotel Management
Oct 14, 2017 by Paul, Hotel Management
thank you for staying with us
2 out of 5
by A verified traveler from Mississippi

Overstated

Posted Sep 16, 2017
Pros: Clean, comfortable bed
Cons: Almost everything
Location: Fun town, good restaurants, scenic drives, and a good choice for older crowd
Never been to Highlands. Picked this hotel off web which described it as a great spot. We arrived after Irma and they were picking up after storm. Not their fault and I fully understand. Restaurant was closed as a result...again, no problem. Furnishing - old, dated. Bed was comfortable, a big plus. Bathroom, tiny and in disrepair. What I would expect of a $50 a night place, not a 169 per night. View was minimal, definitely not panoramic as described in the ad. Staff was cool, not overly welcoming. Would never repeat this stay. Far overpriced for the quality. We travel extensively and like to be careful on money. Like the 90-140 hotels vs. the Ritz. Skyline is closer to Motel 6 than the Ritz. If you come to Highlands, stay in town. There are better choices than this.
Comment from Hotel Management
Oct 14, 2017 by Paul, Hotel Management
THANK YOU FOR STAYING WITH US ..WE CAN HARDLY WAIT UNTIL YOU RETURN
3 out of 5
Recommended
for Everyone
by A verified traveler from Hendersonville, NC

Lodge stay

Posted Sep 8, 2017
A rustic hotel in a nice, quiet setting. Room was spacious. Bad could've been more comfortable, no restaurant was open and no breakfast available, I was hoping for a room with a fireplace but did not get one
Comment from Hotel Management
Sep 9, 2017 by Paul, Hotel Management
you have to request a room with a fireplace ,,,thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from waco, georgia

WACO TRAVELER

Posted Sep 5, 2017 on Orbitz
very nice location. a bit over priced. pet friendly no problem, but should be put in separate wing from other guests. barking dogs at night and day. restaurant needs a menu that caters to a larger variety of guests. french items are over priced. over all we were very pleased with the room. linens very soft and a good supply of toiletries. loved the balcony with the rocking chairs. i would recommend this location to anyone who asked and would stay here again.
Comment from Hotel Management
Sep 9, 2017 by Paul , Hotel Management
thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Posted Sep 1, 2017
It is different than regular hotels. When we reached no one was at the desk. Fortunately I had the telephone number so I called. The gentleman Paul was extremely helpful and prompt. The view from our room was great. Again at the check out time no one was in the office I called again and he came right away.
Comment from Hotel Management
Sep 5, 2017 by Paul, Hotel Management
..thank you for staying with us
4 out of 5
by robert

Posted Aug 30, 2017 on Hotels
Comment from Hotel Management
Sep 2, 2017 by PAUL, Hotel Management
.thank you for staying with us
1 out of 5
by A verified traveler from South Carolina

False Advertising by hotel and Expedia.

Posted Aug 26, 2017
I booked a room that said it had a mountain view. Upon arrival, the place looked like something out of the 70s. The mountain view ended up being trees, and my husband found a stain on the mattress. It was also supposed to be a non-smoking room, but there was an ashtray there. We went to town and booked another room, but Expedia refused to refund my money. The hotel charged me twice and still has not refunded the money they overcharged. Paul, the manager hung up on me when I called and asked where the refund was, and then called my husband a b******* when he tried to call. The hotel looked nice online, but it needs some major updating. It also needs a new manager.
Comment from Hotel Management
Sep 2, 2017 by Paul, Hotel Management
..I am not sure why you chose to misrepresent the truth in this forum Susan , but Expedia allows you to do so ,. You are telling the truth ,about one thing -almost , we are out of the 60's - that is the whole point Susan . We have mountain view rooms ,you simply have to call us and request one Susan . Please check your bank account -the refund was made long ago . p.s. I do hang up on people who yell at me over the phone and I never curse .Susan.