Ratings based on 378 Verified Reviews

4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Louise

Very good value and comfortable

Posted Sep 11, 2017 on Hotels
Very good value and comfortable hotel experience. Only a few minutes walk from the train station.
Comment from Hotel Management
Oct 24, 2017 by Michael Rose, Hotel Management
Dear Louise,, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rose Front Office Manager
5 out of 5
by Joseph

Best in Hildesheim

Posted Aug 15, 2017 on Hotels
hotel of choice when attending M'era Luna
4 out of 5
by Cindy

Very Nice Facility

Posted Aug 5, 2017 on Hotels
Wonderful facility. Excellent breakfast and wait staff very accommodating. There was a wedding party one night while we were there and there was a lot of noise and cigarette smoke outside our room. I complained to the staff the next morning and they were very apologetic and to compensate, they didn't charge us for parking. We would stay here again. Easy access to a laundry facility across the street and the downtown area is just a quick 10 minute walk.
4 out of 5
by Monica

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017 by Michael Rose, Hotel Management
Dear guest, thank you very much for your comments regarding your stay at Novotel Hildesheim. We are very pleased with your praiseworthy words. We will, of course, forward your positive assessments to the employees concerned. We will gladly give your comments on the rooms that are too warm to the management. We hope to see you again soon. With kind regards Katrin Probst Front Office
4 out of 5
by inga

Very central and clean

Posted Jun 4, 2017 on Hotels
Wonderful to be walking distance to train station. Very clean and courteous staff. Amazing breakfast included. Rooms warm and poorly ventilated AND loud from traffic.
Comment from Hotel Management
Jun 11, 2017 by Michael Rose, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katrin ProbstFront Office
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Rochdale, UK

Great Place

Posted Sep 19, 2016
Great place to stay for meeting our customers and end users.
Comment from Hotel Management
Sep 21, 2016 by Katrin Probst, Hotel Management
Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katrin Probst Front Office
5 out of 5
by A verified traveler

Posted Sep 12, 2016 on Hotels
Great location and the staff were very helpful Also car park next to hotel made life very easy
5 out of 5
by Anthony from New Malden

Highly Recommend

Posted Aug 16, 2016 on Hotels
It was our fist time in Hildesheim and everything about our stay the hotel was great
4 out of 5
by Julien from London

Quiet and good value

Posted Jul 31, 2016 on Hotels
The hotel is housed in a classical style stone castle set in a small park, which confers it a pleasant atmosphere. The room was quiet, but unexceptional. There was no iron, no LED reading light next to the bed (only bright side table lamps), only one chair for 2 guests and no air-conditioning (it was 32°C outside). The bathroom was clean and functional but not particularly beautiful for a 4-star hotel. The hotel was children friendly and there was a playing corner near reception with toys and even an Xbox 360.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next stay, we can reserve a room in the ground floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rose Front Office Manager
3 out of 5
by A verified traveler

Posted Jun 16, 2016 on Hotels
Checking in and out incredibly slow Rude staff behind bar and room service
Comment from Hotel Management
Jun 27, 2016 by Michael Rose, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hildesheim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Rose Front Office Manager