2 bars/lounges

Reviews of Holiday Inn London - Heathrow M4,jct.4, an IHG Hotel

4 out of 5
Holiday Inn London - Heathrow M4,jct.4, an IHG Hotel
Sipson Road, Middlesex, West Drayton, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 350 out of 1000 reviews" "
Rating 8 - Good. 439 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

CRAIG

They sent me to another hotel, without paperwork.
Stayed 2 nights in Nov 2021

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Holiday Inn M4 J4 on Nov 14, 2021
Dear Stephanie, Thank you for the amazing review of our hotel, we are pleased to know that you enjoyed your stay with us. We look forward to welcome you back at Holiday Inn London Heathrow M4 J4. Kind Regards Ahmed Raza Front Office Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2021

10/10 Excellent

Sandy, Hea throw

Front desk agent was friendly and knowledgeable and was able to help me with directions to and from the hotel to the airport
Stayed 1 night in Jan 2021

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for getting to Heathrow
One night stay before flying from Heathrow Terminal 2 early in the morning. Very pleasant stay. Excellent hourly shuttle bus service to the airport.
Stayed 1 night in Dec 2020

8/10 Good

Robert

Stayed 1 night in Oct 2020

6/10 Okay

Lila, Wiltshire

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for one night due to picking up a relative from Heathrow Terminal 2 early the next morning. The service at the bar wasn’t great. There didn’t seem to be anyone serving and we waited a long time before being served. But the food did come out quite quickly which made up for the slow service to begin with. We used the hoppa bus to Terminal 2 which was £10 return for each adult or £5.50 for a single ticket. That journey took less than 10mins. The room was clean and tidy. The overnight parking charge was £16 which i thought was a little bit pricey! We would stay here again but we did get lost finding the hotel so maybe not as that made our journey there a bit stressful. Staff were friendly and helpful too.
Stayed 1 night in Oct 2020

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
Good position for Heathrow but disappointing.
We felt that the Hotel was in need of some investment. It was showing it´s age. It was cold and the windows were always steamed up. The bedding (pillows) smelt bad and we waited 2 hours for a tea bag to come, eventually fetching it ourselves. The breakfast was not good. Super local Indian restaurants in the village. We will not stay here again.
Stayed 1 night in Oct 2020

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Hotel
it was just an overnight stay to catch an early morning flight. Very nice and clean hotel with great rooms. The only disappointment is they forgot my early morning call which could have been disastrous if I had missed my flight.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent airport hotel
A really decent airport hotel, do not expect too much but it is a short stay from Heathrow and is good for a single night stay
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Jim, Vancouver, BC Canada

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to Heathrow. Food was excellent in the bar. Printer out of ink, Vending Machines out of stock
Stayed 1 night in Mar 2020
Response from R on Apr 15, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overnight stay before an early morning flight everything was very nice
Stayed 1 night in Mar 2020
Response from R on Mar 23, 2020
Dear Jackie, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for over night stay rooms have no USB sockets so couldn’t charge my phone, overall reasonable hotel for price
Stayed 1 night in Mar 2020
Response from R on Mar 23, 2020
Dear Angela, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that the kitchen was not able to help my partner at dinner by letting her have some stock or a cube with boiling water as she is on liquids only .. was just a flat NO
Stayed 1 night in Mar 2020
Response from R on Mar 23, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

2/10 Terrible

DOR

Stayed 6 nights in Mar 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong staying at this Holiday Inn!
Whenever I fly out of Heathrow I always stay at the Holiday Inn M4/J4. It is a very nice place with courteous and helpful staff. It is close to the airport, with frequent shuttle buses to and from the terminals. Good food and a great continental breakfast will hit the spot too!
Stayed 1 night in Mar 2020
Response from R on Mar 23, 2020
Dear Paul, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

8/10 Good

Sami, Merseyside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and motorway. staff helpful
Stayed 1 night in Feb 2020
Response from R on Feb 26, 2020
Dear Sami, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

2/10 Terrible

Varinder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This booking was for my sister honeymoon , I mean it was her first night ,,, hotel people gave the room to someone else ,, and when they reached hotel they said we don’t have any room which u booked ,,, now if they want to stay or not ,, we didn’t have any other option then they have as standard double room with 2 single bed it’s worst ever ,,, I always book my rooms from hotel.com ,, in future m thinking of leaving you
Stayed 1 night in Feb 2020
Response from Holiday Inn M4 J4 on Feb 17, 2020
Dear Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. We are really sorry to hear about your experience, please accept our sincere apologies for the inconvenience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Ahmed Raza Front Office Manager

4/10 Poor

Andrew

Business traveler
Disliked: Property conditions & facilities, room comfort
Old and tired hotel
Main restaurant was closed, bar food was extremely average and they added an extra item to my bill. The room was very dated and you could see just how tired the hotel exterior was from the window. Only one parking space available (luckily) and was greeted with a £24 bill to use it upon arrival although no warning of this in advance. Avoid.
Stayed 1 night in Feb 2020
Response from Holiday Inn M4 J4 on Feb 17, 2020
Dear Andrew, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Ahmed Raza Front Office Manager

8/10 Good

MOHIT

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from R on Feb 7, 2020
Dear Mohit, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Michael Wright

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great value
Fantastic as always wouldn’t stay anywhere else!!
Stayed 1 night in Jan 2020
Response from R on Feb 7, 2020
Dear Michael Wrigh, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from R on Feb 7, 2020
Dear Anonymous, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying in the hotel. The car park is a bit expensive
Stayed 1 night in Jan 2020
Response from R on Jan 29, 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

8/10 Good

Gilly

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from R on Jan 24, 2020
Dear Gilly, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Easy to check in and friendly staff and good service
Stayed 1 night in Jan 2020
Response from R on Jan 24, 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from R on Jan 24, 2020
Dear Anonymous, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, rooms were lovely. Only downfall you do not get free parking with your room.
Stayed 1 night in Dec 2019
Response from R on Jan 24, 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

4/10 Poor

Maddy

Stayed 1 night in Dec 2019

10/10 Excellent

MaddyK, Tampa, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the casual hospitality area, the renovated room, and being able to eat/get hot drinks any time during the day.
Stayed 2 nights in Dec 2019
Response from R on Jan 24, 2020
Dear Maddy, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazingly comfortable bed, room service food excellent, staff super accommodating. I stayed at the hotel because it’s very close to Heathrow airport and I had early flight the next morning. Taxi waiting for me (staff ordered for me at my request the night before) at 6:30 A.M. and check out took 30 seconds. Definitely recommend this hotel.
Stayed 1 night in Dec 2019
Response from R on Jan 24, 2020
Dear Anonymous, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Joao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from R on Jan 24, 2020
Dear Joao, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

4/10 Poor

pardeep

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
When we checked in was told have to pay extra for car parking Which was not mentioned on time of booking Disappointed also extra charges for airport shuttle service
Stayed 1 night in Dec 2019
Response from R on Feb 13, 2020
Dear Pardeep, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - HEATHROW M4,JCT.4. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at roya.massumi@hiheathrowm4j4.co.uk. Sincerely, ROYA MASSUMI Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from R on Dec 30, 2019
Dear Anonymous, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

8/10 Good

Peter

Traveled with family
Stayed 1 night in Dec 2019
Response from R on Dec 22, 2019
Dear Peter, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Enrique

Stayed 8 nights in Dec 2019

10/10 Excellent

Jeffery, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious clean room nice restaurant good location
Stayed 1 night in Dec 2019
Response from R on Dec 12, 2019
Dear Jeffery, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

6/10 Okay

Mark

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from R on Dec 12, 2019
Dear Jeffery, Thank you for taking the time to tell us about your experience at Holiday Inn London Heathrow M4, Jct 4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. Food and beverage options are good.
Stayed 1 night in Dec 2019
Response from R on Dec 11, 2019
Dear Anonymous, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

2/10 Terrible

Nasar

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from R on Jan 29, 2020
Dear Nasar, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - HEATHROW M4,JCT.4. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at roya.massumi@hiheathrowm4j4.co.uk. Sincerely, ROYA MASSUMI Guest Relations Manager

10/10 Excellent

Denny, Rancho Cucamonga

Business traveler, Traveled with partner
Liked: Staff & service
Nice typical British pub next door to hotel.@@@############
Stayed 1 night in Sep 2019
Response from R on Nov 21, 2019
Dear Denny, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

2/10 Terrible

Verified traveler

Liked: Amenities
Disliked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was friendly, clean, good colors etc. What I didn't like are the bathtubs. I'm short, and the sides are too high. It's difficult to get in and out of the tubs without slipping.
Stayed 1 night in Nov 2019
Response from R on Nov 13, 2019
Dear Anonymous, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from R on Nov 13, 2019
Dear Anonymous, Thank you for your feedback. We really appreciate you taking the time out to share your experience with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn London Heathrow M4 Jct 4. Kind regards Roya Massumi Guest Relations Manager

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff behaviour not good, the problem with unlocking room door despite the complaint to staff a few times and breakfast not good
Stayed 2 nights in Nov 2019