Hilo Bay Hotel

Photo gallery for Hilo Bay Hotel

Featured Image
Outdoor pool
Balcony
Bed sheets
Bed sheets

Overview of Hilo Bay Hotel

Entire apartment

Hilo Bay Hotel

2 out of 5
Guests rated this property 2.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Laundry

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 140°F
121 Banyan Drive, Hilo, HI, 96720

Explore the area

  • Popular LocationNaniloa Country Club3 min walk
  • Popular LocationCoconut Island Park7 min walk
  • Popular LocationLiliuokalani Park and Gardens9 min walk
  • AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Fri, Oct 1 - Fri, Dec 31.

About this area

Hilo

Located in Hilo, Hilo Bay Hotel is by the ocean. Palace Theater and Mokupapapa Discovery Center are local landmarks, and travelers looking to shop may want to visit Hilo Farmers Market and Hilo Shopping Center. Panaewa Rainforest Zoo and Pacific Tsunami Museum are also worth visiting.

What's nearby

  • Naniloa Country Club - 3 min walk
  • Coconut Island Park - 7 min walk
  • Liliuokalani Park and Gardens - 9 min walk
  • Wailoa Center - 4 min drive
  • Port of Hilo - 6 min drive

Restaurants

  • Queen's Court Restaurant — 4 min walk
  • Ponds — 9 min walk
  • Ken's House of Pancakes — 10 min walk
  • Sombat's Fresh Thai Cuisine — 11 min walk
  • The Hilo Bay Cafe — 12 min walk

Getting around

  • Kona Intl. Airport (KOA) - 117 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Hilo Bay Hotel

Hilo apartments in Keaukaha with free parking
This smoke-free apartment building features an outdoor pool, laundry facilities, and free self parking. WiFi in public areas is free. Other amenities include a vending machine. Each apartment features a refrigerator, a TV, and a shower. Weekly housekeeping is available.
Hilo Bay Hotel offers 40 accommodations. Bathrooms include showers and complimentary toiletries. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.
Recreational amenities at the apartment include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
This information is provided by our partners.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Refrigerator (mini)
  • Microwave (on request)

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Free toiletries
  • Soap
  • Toilet paper
  • Shampoo

Entertainment

  • TV

Outdoor areas

  • Outdoor furniture

Laundry

  • Laundry facilities

Pets

  • Pet friendly
  • USD 35 per pet per night
  • Dogs welcome
  • Service animals exempt from fees

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Limited housekeeping
  • Luggage storage
  • Vending machine
  • Front desk (limited hours)

Location highlights

  • Near the ocean
  • Near the bay

General

  • 40 rooms
  • 6 floors

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 4:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from October 1 2021 to December 31 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay
  • Resort fee: USD 17.24 per accommodation, per night
The resort fee includes:
  • Pool access
  • Beach loungers
  • Internet access

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted
Property Registration Number GE-123-456-7890-01,TA-123-456-7890-01,TA-123-456-7890--01,GE-123-456-456-7890-01

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Pagoda Hilo Bay
Hilo Bay Hotel Hilo
Pagoda Hilo Bay Hotel
Hilo Bay Hotel Apartment
Hilo Bay Hotel Apartment Hilo

Frequently asked questions

Overall score and ratings

2.3
Rating 5 - Excellent. 15 out of 117 reviews
5 - Excellent 13%
Rating 4 - Good. 13 out of 117 reviews
4 - Good 11%
Rating 3 - Okay. 17 out of 117 reviews
3 - Okay 15%
Rating 2 - Poor. 20 out of 117 reviews
2 - Poor 17%
Rating 1 - Terrible. 52 out of 117 reviews
1 - Terrible 44%

2.2/5

Cleanliness

3.2/5

Staff & service

2.0/5

Amenities

1.8/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We were excited to stay at the property, and the owner did a good job of communicating what we needed to do to check in. That part was fine. However from the time we drove up to the property to the time we entered the room the property left a lot to be desired. There isn't a sign out front of the building, so it appears it's just an old apartment building that rooms are being rented out by an individual as hotel rooms. The parking lot was okay, but the elevators leading up to our floor had either holes which appeared to have been punched into the wall or plywood covering the electrical above the control/button panel. Once we got to the hallway where our room was, there was an overwhelming smell of urine, and the walls were pretty dirty. Our door was at a dead end behind a blind corner, which usually wouldn't have been a big deal, but this time just felt kind of unsafe. We entered the room and it was pretty apparent it was a really old space/apartment that hadn't been maintained or cleaned thoroughly in a while. There were a ton of stuff marks on the walls and there wasn't a deadbolt on the door and the area where the doorknob latch goes in appeared to be damaged. The toilet and sink were clean (credit where credit is due), but the shower was pretty decrepit/dirty. We ended up sitting there for a minute, using the restroom, then leaving and booking a room somewhere else in Hilo.
Stayed 2 nights in Sep 2021

1/5 Terrible

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It is not a Hotel. The facility appeared in poor condition; no A/C, no running hot water, sliding door to balcony is broken, the ceiling stain with water leak, poor management and people smoking in the hall way, the room smell terribly like a dirt. The lack of the communication between management and the guest are very poor. When in need with linen, and toilet paper there was no one to outreach too. The facility appeared to be a rehab or short/long term lease to the homeless. The security is unsafe too many homeless present in the roadside and the entrance of the hotel.
Stayed 14 nights in Aug 2021

2/5 Poor

Disliked: Cleanliness, room comfort
Stay away from this hotel
The hotel is in a terrible condition, dirty, cockroaches, homeless around… we stayed there only one night but we almost rather slept in the car than at this place..
Stayed 1 night in Aug 2021

3/5 Okay

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS THE PICTURES ARE 15 years OLD THE PLACE IS A COMPLETE DUMP THE SMELL OF URINE AND PUKE ARE HORRENDOUS. THE POOL IS FULL OF GREEN PUTRIDNSMELLING WATER.
Stayed 1 night in Aug 2021