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Reviews of Hampton Inn Hilton Head

2.5 out of 5
Hampton Inn Hilton Head
1 Dillon Road, Hilton Head Island, SC

Reviews

8.4

Very Good

Rating 10 - Excellent. 485 out of 1003 reviews" "
Rating 8 - Good. 335 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lashunda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and very kind. The front desk attendant Orville was amazing!
Stayed 3 nights in Feb 2024

8/10 Good

Roger

Traveled with pets, Traveled with family
Clean and appropriate.
Stayed 1 night in Feb 2024

6/10 Okay

Tom

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
All the rooms are not like the one that we stayed in. Some are better than others. The Staff really need a little more personality and willingness to help out even if you purchased from Expedia.
Stayed 1 night in Feb 2024
Response from Erin on Feb 27, 2024
Thank you for choosing to stay with us and share your experience. Our hotel is unique from the typical Hampton Inn. I do apologize that my staff was not as attentive as they should have been. We will use your comments as a learning experience.

8/10 Good

Tom

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think they might be referbishing...some rooms are better than others
Stayed 1 night in Feb 2024
Response from Erin on Feb 27, 2024
Thank you for choosing to stay with us. We are currently doing bathroom renovations to better serve our guest. Hope you can return once they are all complete.

10/10 Excellent

tom

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat. TV options were not
Response from Erin on Feb 27, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Kathy

Traveled with group, Business traveler
This property was clean and staff was great. Very friendly and kind. Gentleman at night was very nice.
Stayed 1 night in Jan 2024
Response from Erin on Feb 27, 2024
Thank you for choosing to stay with us!

8/10 Good

John

X
Stayed 1 night in Jan 2024
Response from Erin on Feb 27, 2024
Thank you for choosing to stay with us!

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
Okay for a short time
The room was smallish and the bathroom was tiny. The bed was comfortable enough. It served our purposes but wasn’t the best place we’ve ever been.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Joyce

Stayed 2 nights in Dec 2023

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room, good breakfast. A bit noisy as you could hear any noise from people in hallway and doors slamming. Otherwise, no issues and check in at 3pm and out at 11am was nice.
Stayed 1 night in Dec 2023

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Getaway
Clean hotel with excellent friendly customer service.
Stayed 1 night in Dec 2023

6/10 Okay

Becky

Traveled with family
Disliked: Amenities, property conditions & facilities
The door in the bathroom is hard to close and lock. When we were in bed we can hear people talking in the hallway and it distracts us:-(
Stayed 1 night in Nov 2023

2/10 Terrible

Janice

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bugs
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 4 nights in Nov 2023

10/10 Excellent

Howard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

William

Traveled with group
Liked: Cleanliness, staff & service
Breakfast was weak. No pastries, took too long to refill items
Stayed 1 night in Nov 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Needs a remodel
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Not up to Hampton Inn standards. Needs a lot of work. Worse Hampton Inn I've ever stayed at.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra, Altavista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, good breakfast
Stayed 1 night in Nov 2023
Response from Erin on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was great, the people at the front desk were very polite and helpful. They put breakfast out in the morning. Standard types of things. At least they do breakfast as a lot of places don't. Our room had 2 queen beds and they were very good. I really liked the fact that they had 4 different types of pillows, Hard to soft. I usually only sleep an hour or two at a time and I was out for about 7 hours.!!! The only negative thing I found was that they didn't put out a small tube of toothpaste. I usually find those in other hotels. Oh well, my tube spent there was great and I recommend it 100%!!!!!!!!
Stayed 2 nights in Nov 2023
Response from Erin on Nov 9, 2023
Thank you for staying with us and sharing your experience! We look forward to having you back!

10/10 Excellent

Debra, Altavista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, good breakfast, cool pool, close to eatery
Stayed 3 nights in Nov 2023
Response from Erin on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Dorian

Stayed 1 night in Nov 2023

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities
I loved my stay here it was amazing!!! My only complaint was when I got there it was very hot inside my room and the building and also my room had a weird dirty smell to it until I turned the air on.
Stayed 2 nights in Oct 2023
Response from Erin on Nov 9, 2023
Thank you for staying with us and sharing your experience. I will definitely have our maintenance staff look into this.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Erin on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Yoshia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Update the AC unit
Stayed 1 night in Oct 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us. We are replacing out AC unit for the hotel hallways. Thank you!

2/10 Terrible

Timothy

Stayed 2 nights in Sep 2023
Response from Erin on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in Sep 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us.

10/10 Excellent

Stanley, Asheboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us.

10/10 Excellent

Wayne

Stayed 1 night in Sep 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us.

8/10 Good

Cristina

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
The hotel is dated and our room had blinds that were crooked when opened, because they were broken. the ceiling had a crack that was never fixed. the wallpaper in the hallways is old and is starting to peel. we would not stay at this hotel again.
Stayed 4 nights in Sep 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us and sharing your experience. I apologize that your stay was not what you expected. We have already taken care of the issues that were in the room you stayed in.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
We definitely will be staying again at this place.
Stayed 2 nights in Sep 2023
Response from Erin on Oct 18, 2023
Thank you for staying with us.

10/10 Excellent

Sherri

Stayed 1 night in Aug 2023

2/10 Terrible

Prasad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is overpriced and absolutely no value for money. Also, somebody in the staff was dishonest. I forgot my stuff in the room while checking out. I called up front desk later in the day. After a couple of calls, they told me they couldn’t find it in the room. Clearly, somebody in the staff decided to keep it. DISHONEST!! I called up Hilton guest services, they opened a case and informed me they will provide the status in three days. NOBODY BOTHERED to inform me even after two weeks. After calling them once again, they say they couldn’t find anything. It’s really ABSURD! I think I AM NOT GOING TO STAY IN ANY OF HILTON PROPERTIES ANY MORE. THEY DO NOT DESERVE MY BUSINESS
Response from Erin on Aug 10, 2023
I apologize that you feel this way regarding my staff. They are not dishonest and have brought many items of great value to management. I have followed up and so has guest assistance regarding the lost air pods. They executive housekeeper and General Manager moved the bed and other furniture looking for the airpods. When Hilton Guest Assistance tried to explain this to you, they were hung up on, according to the case notes. I apologize that you feel as though we didn't look for your item or that your items was not returned. My staff works hard and they are honest.

8/10 Good

Stacy

Stayed 2 nights in Jul 2023

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Erin on Aug 10, 2023
Thank you for staying with us.

10/10 Excellent

Qaasim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at Hampton Inn’s and this stay was as great as expected so close to the beaches, shopping restaurants etc amazing! Loved it so conveniently located. The breakfast here is so Amazing! Hot breakfast daily w different options of eggs sausages bacon biscuits and with waffles, mini waffles, muffins, bagels, cereal, and oatmeal, juice milk tea/coffee available daily it’s something for everyone the room was so great I loved being on the main floor made everything so much easier w kids the room had a nice size pull out coach as well made it super easy for everyone to be comfortable during our stay everything was very clean and so nice the pool was amazing and very clean as well, the staff was really friendly and easy to talk to, definitely recommend this hotel!!
Stayed 3 nights in Jul 2023
Response from Erin on Jul 21, 2023
Thank you for staying with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay
Overall nice hotel, convenient location. If you are looking to be close to the action this is not it, which was ideal for us. Rooms were nice. Tight fit between bed and refrigerator/tv area. Lots of room on sides of bed for suitcases (King bed room). Breakfast options were great (yogurt, bagels, toast, eggs, meat, fruit, coffee, juice, waffles). Depending what time you go down for breakfast, the area can be a tad crowded. Nice pool area. Enjoyed the pool after spending a few hours at the beach. You will have to ask for Wi-Fi Password, extra towels, and room service. We knew that before booking the hotel. We would stay here again.
Stayed 3 nights in Jul 2023
Response from Erin on Jul 21, 2023
Thank you for staying with us!

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Erin on Jul 21, 2023
Thank you for staying with us!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Erin on Jul 21, 2023
Thank you for staying with us!

6/10 Okay

PJ

Liked: Staff & service
There were dogs everywhere and they were in the pool. I didn’t pay $335 a night to swim with dogs. The people and staff were great. The property is old and run down!!!! I can’t believe I paid that much for a room like that!!
Stayed 1 night in Jul 2023
Response from Erin on Jul 7, 2023
I apologize that you experienced while staying with us. We do not allow pets in the pool area and definitely not in the pool water. I hope that this was reported to a staff member.

10/10 Excellent

Lynette

Traveled with partner
Liked: Cleanliness, staff & service
The friendly staff make the Hampton Inn HHI a terrific place.
Stayed 1 night in Jun 2023
Response from Erin on Jul 7, 2023
Thank you for staying with us!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good accompdation and staff was very helpful
Response from Erin on Jul 7, 2023
Thank you for staying with us!

10/10 Excellent

Cass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Erin on Jul 7, 2023
Thank you for staying with us!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was helpful
Stayed 1 night in Jun 2023
Response from Erin on Jul 7, 2023
Thank you for staying with us!

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023
Response from Erin on Jul 7, 2023
Thank you for staying with us!

10/10 Excellent

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Consistent Hampton Inn quality.
Stayed 2 nights in May 2023
Response from Erin on Jul 7, 2023
Thank you for staying with us!