Ratings based on 639 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Bloomington, In

Nice Hotel but need to upgrade handicap rooms

Posted Feb 25, 2017
Pros: clean
Cons: upgrade handicap rooms
Location: Kind of hard to get into coming from the Interstate
Had a handicap room which had no hand rail to help get out of tub and I had a bad fall and the GM avoided talking to me
Comment from Hotel Management
Feb 28, 2017 by Ally M. , Hotel Management
Thank you for taking a moment to share your recent experience with us. We are happy we could deliver clean accommodations but want to apologize overall for your dissatisfaction regarding our accessible room. We are very sorry to hear about your bad fall but do hope you are feeling better. I know I personally spoke with you at the coffee bar in regards to your stay and you even shared how you are driving back home after your family returns from the graduation. I apologize regarding additional follow up as we did report your fall to our ownership as they will be contacting you directly to follow up. Thank you again for sharing your valuable feedback with us on Expedia. WARM Regards, Allison Martin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

excellent service

Posted Feb 2, 2017
Pros: reason # 1 the staff
Cons: nothing every perfect
Location: great location
the best staff in all my entire travels hotel service condition ,food clean in all areas the BEST....
Comment from Hotel Management
Feb 2, 2017 by Allison Martin, Hotel Management
We are so happy that you enjoyed yourself while staying with us, and that we were able to return your photos to you!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice to place to stay

Posted Jan 29, 2017
Pros: clean and close to all shopping areas
Cons: room service was slow.
Location: lots of shopping areas
it was nice to place to stay and clean. room service was bit slow but over all it was good.
Comment from Hotel Management
Jan 30, 2017 by Allison Martin, Hotel Management
We are so happy to hear that you enjoyed your stay at our property. We love hearing great feedback about our rooms and the amenities we can offer. I do want to apologize for the service you received from our F&B staff and will be correcting this immediately. Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
Wonderful experience. Accommodations were great. Staff was helpful and courteous.
Comment from Hotel Management
Jan 21, 2017 by Ally M. , Hotel Management
Thank you for taking a moment to share your experience with us on Expedia! We are so happy that our team delivered a 5 star experience during your recent, visit allowing you to relax while enjoying our comfy and clean accommodations. We appreciate you recognizing just how attentive our staff is as we strive to provide the best guest service! We look forward to welcoming you back soon, especially knowing we are here to ensure your satisfaction. Thank you again for your glowing review! In the Spirit of Hospitality, Allison Martin General Manager
2 out of 5
by A verified traveler from Rochester, NY

Posted Jan 17, 2017
Cons: fix the beds
The adjustable bed wouldn't adjust. Woke up in the middle of the night in a bed sinkhole
Comment from Hotel Management
Feb 16, 2017 by Ally M. , Hotel Management
Our sincerest apologies that your recent visit was less than satisfying as you did not have a good nights rest. We are here to ensure your satisfaction and always appreciate feedback from our guests. I will follow up with engineering and housekeeping to regarding the condition of the beds and they meet the standard ensuring comfort for all of our guests. We do hope this rare experience does not hinder you from returning knowing, You Can Count On Us! In the Spirit of Hospitality, Allison Martin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston SC

Great overnight stop.

Posted Jan 2, 2017
Great stop over for a wrestling team competition. Very nice staff, clean hotel and good breakfast, too.
Comment from Hotel Management
Jan 8, 2017 by Ally M. , Hotel Management
Thank you for taking a moment to review us on Expedia! We appreciate you recognizing our team for their great service and glad our accommodations suited your travel needs. We are happy you had a chance to enjoy our cook to order breakfast buffet before departing and look forward to welcoming you back soon knowing, You Can Count On Us! In the spirit of Hospitality, Allison Martin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Clean, friendly hotel. Reccomend it. Would come back.
Comment from Hotel Management
Dec 29, 2016 by Ally M. , Hotel Management
Thank you for taking a moment to share a note regarding your recent stay! We love to deliver the 5 star service all of our guests deserve and appreciate you recommending our hotel on Expedia! We look forward to welcoming you back soon! In the Spirit of Hospitality, Allison Martin General Manager
5 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for rating your most recent hotel experience on Hotels.com! We strive to deliver a 5 star experience for all of our guests and are so happy to have exceeded your expectations. You can count on us to ensure your satisfaction and look forward to welcoming you back soon! In the Spirit of Hospitality, Allison Martin General Manager
5 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for taking a moment to rate us on Hotels.com! We are thrilled to exceed your expectations during your recent visit and look forward to welcoming you back soon! We are committed to ensuring your satisfaction and truly appreciate your 5 star rating! In the Spirit of Hospitality, Allison Martin General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Check your bed settings

Posted Dec 18, 2016
Hotel was very nice but bed are adjustable which my husband and I did not realize and we slept terrible like sleeping in a hole. Also was not informed breakfast if not apart of certain Hilton club was $11.95 and was not quality of $11.95 breakfast. Otherwise hotel very nice.
Comment from Hotel Management
Dec 21, 2016 by Ally M. , Hotel Management
Thank you for taking time to share valuable feedback with us on Expedia! We are terribly sorry that our team did not explain our adjustable beds to you upon check in and sincerely apologize that you good nights rest suffered due to the lack of communication upon check in, including mention of the breakfast charge in our restaurant. Please know I will be following up the guest service team so we can ensure all of our guests are aware of these items upon check in. We do hope this does not hinder you from returning as you can count on us! Thank you again for your review and we hope to welcome you back in the future. In the Spirit of Hospitality, Allison Martin General Manager