Ratings based on 721 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Get Away

Posted Aug 17, 2015
Excellent resort directly on the beach. Staff was well trained, polite and very willing to serve our needs. Excellent resort/beach side pool (clean) with plenty of lounge chairs. Rooms were decorated very well with upscale linens and soft pillows and bed. Loved it.
Comment from EPC
Aug 17, 2015 by Brittany, EPC
Thank you for taking the time to share your positive feedback with us. We are very pleased that you loved our beachfront location, wonderful staff and luxurious guest rooms. We love nothing more than to hear that our guests truly loved their time spent with us. We hope to welcome you back soon!
5 out of 5
Recommended
for Families
by A verified traveler from Knoxville

Surprisingly Nice Hotel

Posted Aug 15, 2015
Pros: Service personnel; location, location, location.
Cons: Rooms could indeed be updated. Add microwave to mini-fridge.
Location: General store, bike and kayak rental. In-season, hotel itself has many activities every day,
After reading some negative reviews, I was apprehensive about staying here, but it was available. I would go so far as to say I was hypersensitive about cleanliness, service levels, and "dated" and worn decor. It was great! Every employee encountered was peasant and helpful, our room and the public areas were clean without exception, and the decor, while ready for update, is hardly "dated". We had a beachfront king room with an outstanding view of the beach & ocean, but also the activity (and fun) at the 2 outdoor pools, pool bar, and green space with hammocks, etc. While we enjoyed the hotel as a couple on vacation, families clearly love the hotel with good reason. It would be great place to stay with kids, many planned activities, and an overall protected environment. Before teaching college, I was hotel general manager for competing brands to Marriott. Tis is a good hotel with good management. That said, remember that any hotel, especially a beachfront property in full summer season, can have a bad day or any a bad week. As a guest, you should expect (or pay for) anything less than the highest quality, but believe me that even the best hotels have their moments.
Comment from EPC
Aug 17, 2015 by Brittany, EPC
We could not be happier to hear that you were so pleasantly surprised by your time with us! It is great that you found our staff exceptional, our views stunning and our countless activities fantastic. We truly appreciate you sharing your review with us and we hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, UT

Excellent Resort on a beautiful beach

Posted Aug 15, 2015
Pros: The location, the amenities, friendliness of the staff.
Cons: Softer pillows in the room
My family and I recently stayed at this beautiful resort and we did not want to leave. The location is fabulous with the beach right off the back of the hotel. The pool and poolside bar were amazing with the absolute best pina colada I've ever head. The resort is also family friendly which was great for my daughter since she is an only child but was able to find some friends to play with which allowed Mom and Dad some adult time. This was an incredible place and I would highly recommend it. My only regret is that we couldn't stay longer.
Comment from EPC
Aug 17, 2015 by Brittany, EPC
We are thrilled to hear that you and your family enjoyed every minute of your time with us in Hilton Head! Thank you for taking time out of your day to fill us in about how much you loved our beachfront location, poolside refreshments and family-friendly atmosphere. We hope you will come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice hotel close to beach.

Posted Aug 10, 2015
My wife and I had a weekend get a way to end the summer without the kids. The hotel was nice n great location to the beach. Next visit will bring kids.
Comment from Hotel Management
Aug 12, 2015 by Brittany, Hotel Management
We are so glad that you and your wife were able to enjoy such a wonderful stay with us in Hilton Head. Thank you for taking the time to let us know how much you loved our nice property and fantastic beachfront location. We area already looking forward to welcoming you back next time with the rest of your family!
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Great place, great staff

Posted Aug 10, 2015
This place is awesome. The staff is amazing and helpful. Beach and pool are right outside your door. My only complaint would be the hidden $20 fee every day and the beds were super uncomfortable. Even with those downfalls though, we'd go back for sure!
Comment from Hotel Management
Aug 13, 2015 by Brittany, Hotel Management
We are delighted to hear that you loved our hotel so much that you would definitely return! Thank you for taking the time to share your review with us. We are glad that you found our staff helpful and our beach and pool areas fantastic. We also appreciate your feedback on our beds as we always want our guests to be completely comfortable. Thank you again and we hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Nice hotel

Posted Aug 3, 2015
Nice good atmosphere clean rooms great amenities will return again next year with the family
Comment from Hotel Management
Aug 6, 2015 by Brittany, Hotel Management
We could not be happier to hear about your wonderful first impression of our hotel! It is great that you loved our atmosphere, clean guest rooms and fantastic amenities. We are so thrilled that you will be returning for a second visit with your family and we look forward to welcoming you then.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel with beautiful views.

Posted Aug 3, 2015
We had a blast staying at the Marriot. The staff was friendly and nice. The only pain point was the housekeeping. We had called guest services in the morning to have our room cleaned as we were going out for a few hours but I guess our request was ignored. We came back and found the room as we had left it with no clean towels. Later that day I requested some foam pillows which took about 2 hours to show up. A definite thumbs up on view but a thumbs down on housekeeping.
Comment from Hotel Management
Aug 6, 2015 by Brittany, Hotel Management
Thank you for taking the time to fill us in on your stay! We are delighted that you had such a wonderful time and that you found our staff so friendly. We are sorry to hear about your housekeeping experience and we ensure you that this is not typical of our housekeeping team. Thank you for letting us know so that we can address the situation. Should you return to Hilton Head in the future, we hope to have the chance to provide you with a seamless stay.
3 out of 5
by A verified traveler from Switzerland

Nice but...

Posted Aug 1, 2015
Overall nice hotel with access to great beach. However, too expensive for what it is but I do realize that the location comes with a price. Got a room with beach view and the noice from the pool area was disturbing (screaming teenagers until midnight)
Comment from Hotel Management
Aug 3, 2015 by Brittany, Hotel Management
Thank you for taking the time to share your feedback with us. While we are glad you found our property nice and our beach access ideal, we are sorry to hear about your experience with noise. We never want our guests to be disrupted in any way and we apologize for any inconvenience the noise may have caused you. We appreciate your honest input and hope to have the opportunity to provide you with a seamless stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right on the beach.

Posted Jul 30, 2015
Great place, would definitely recommend. Friendly staff and first class accomodations.
Comment from Hotel Management
Aug 3, 2015 by Brittany, Hotel Management
Thank you for your kind words about our hotel. We are delighted that you loved our friendly staff and luxurious accommodations. We greatly appreciate you taking the time to share your positive feedback with us. We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Pros: The proximity to the beach is awesome.
Cons: The elevators are all located in the center of the hotel, so there are always people waiting for an elevator. They are pretty slow.
The rooms are clean, and the staff is extremely friendly and accommodating. We've stayed at the Westin in the past, and so we were considering going with the Westin again instead of the Marriott. Because of the price, we decided to book the Marriott. It met our expectations, and we'd definitely stay there again. The place is family-friendly with activities especially for the children. We enjoyed the flexibility of going to the beach for a few hours, to the pool for a few, and then back to the beach.
Comment from Hotel Management
Jul 31, 2015 by Brittany, Hotel Management
We are delighted to hear that you were so pleasantly surprised by your stay with us. It is great that you loved our friendly and accommodating staff, countless activities for the whole family and fabulous pool and beach areas. Thank you for your positive feedback. We hope to have the pleasure of hosting you again soon!