Ratings based on 721 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Great resort on the beach...

Posted Aug 26, 2015
The staff, the grounds and the amenities were fabulous. The room was spacious but the bathroom needs updating. Found mold on one of the shower walls. Told the housekeeper and she did not do anything about it. Our AC was not working properly and maintenance fixed it immediately. Besides those issues the resort was all that I expected. Pool and beech facilities were well maintained and never overcrowded. The hotel was centrally located and we were able to find out way around the island without a problem. Would definitely go again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Beautiful Hotel on the beach

Posted Aug 24, 2015
Pros: The room was beauiful and the staff were friendly
Cons: A microwave in the room
Location: It is on Hilton Head Island aboiut 8 mins from the enterance of the island. We spent our time on the beach, but there is also a pool.
Very friendly staff and knew what they were doing. The room was clean and comfy (the beds and pillows are the best of any hotel I've ever stayed in) It was priced decently for the amenaties. Centrally located on the island. I'd book this hotel again upon returning.
Comment from EPC
Aug 26, 2015 by Brittany, EPC
We are very happy to hear that you enjoyed your stay with us. It is great that you loved our friendly staff, clean and comfortable guest rooms and central location. Thank you for your kind words and we hope to welcome you back again soon!
3 out of 5
by A verified traveler

Average Marriott on the beach, not resort quality

Posted Aug 23, 2015
Pros: The location is great, it is on the beach and its is close to a lot of restaurants and shopping. Also the staff was absolutely great.
Cons: The room rate is simply not justifiable for the quality of the room. Even with the hotel amenities it is overpriced based on quality and view.
Location: It is set off the main strip with numerous restaurants, shopping, grocery stores, etc. within a quick drive.
We stayed here with an adult group (we were not the ones booking). Overall we were very unimpressed. This is really not a resort, it is a hotel on the beach. We were very underwhelmed for the rate of the room. We paid for an Atlantic ocean view and had a view of trees and the resort next door. If you pay for the Atlantic view rooms call the hotel and request the 3rd floor or higher or you will not be seeing the ocean. Upon arrival our shower head and tv did not work. Both were fixed within a day. The linens are scratchy and rough, the food is good. The pool was average, there are two pools right next to each other so they get very crowded, it would be nice if they separated them to allow more space around each pool. Also the pool bar completely blocks any view of the ocean from the pool. There are very few seats in the pool area where you can see the ocean. Overall I think that this hotel is best for families with children, that seemed to be the main occupants. The pool was crowded with children making it less adult friendly. Even the pool bar area was in no way distanced from the main pool so there was no outside area that was adult focused other than 8 chairs they set far from the pool listed as16 and older. If you are traveling with children I think you will enjoy this facility. If you are adults only trying to enjoy a peaceful vacation at the beach in a upscale facility with adult amenities (like pool and ocean bars, private cabanas) I would look elsewhere.
Comment from EPC
Aug 26, 2015 by Brittany, EPC
Thank you for taking time out of your day to share your review with us. While we are glad that you enjoyed our dining on-site, we are sorry to hear that our property did not exceed your expectations. We truly value and appreciate all of your honest input. Should you return in the future, we hope to have the opportunity to provide you with the kind of five-star experience we strive for.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampton, GA

Enjoyed our stay at this Marriott.

Posted Aug 22, 2015
Pros: Location from the beach.
Cons: Carpet in room is old and out dated.
Location: Excellent location for the beach and golfing.
Easy check-in and out. Location from the beach was excellent, as advertised. Parking was OK.
Comment from EPC
Aug 26, 2015 by Brittany, EPC
Thank you for taking the time to share your review! We are thrilled that you loved our smooth process at the front desk as well as our beachfront location. We appreciate your input on our parking as well. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
It's was a beautiful resort and the price couldn't be beat for all we got! It is in the best location for all kinds of activities and shopping. The staff was really friendly and very very helpful! We would definitely recommend it as well as be back!
Comment from EPC
Aug 24, 2015 by Brittany, EPC
Thank you for sharing your incredibly kind words about our property. We are thrilled that you loved our beautiful resort, ideal location and helpful staff. We greatly appreciate your generous recommendation and we look forward to welcoming you back next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from sc

Posted Aug 19, 2015
Pros: The beach was close.
Cons: Yes, Not pay 200+ a night to look at the parking lot.
Location: It does not matter. We were treated like 2nd class.
They would not give us an ocean view even though we asked all 4 days we were there. Instead they gave us one day on lounge chairs, an umbrella, and 2 bottles of water. They said you are 3rd rate and to get an ocean view and not a parking lot view book through them.
Comment from Hotel Management
Aug 21, 2015 by Brittany, Hotel Management
Thank you for taking time out of your day to let us know about your stay. We are truly sorry to hear that we were unable to provide you with an ocean view room and we hope to have the opportunity to do so in the future. Should you ever return to Hilton Head, we hope to have the chance to provide you with a five-star stay.
2 out of 5
by A verified traveler

NEVER AGAIN

Posted Aug 18, 2015
Room had someone else's dirty clothes in it. We returned to room at 4:05. left @11:15. Room was not cleaned. After 3 calls we got someone to come to clean room at 5:15. All they did was pull bed covers up and change towels. When we checked out we received our bill under the door. We made no additional charges yet when I reviewed my credit card the amount was more than the bill. No additions charges appeared. We will be disputing the charges. Overall this property is a very bad reflection of your hotel chain. Next time we will try the Omni!
Comment from Hotel Management
Aug 24, 2015 by Brittany, Hotel Management
We would like to thank you for taking the time to share your review. We greatly value and appreciate your honest feedback. At our hotel, we strive to provide every guest with a completely seamless stay and we are beyond disappointed that we were not able to do so for your visit. We are very sorry to hear about your experience with your room as well as with your bill and we ensure you this is not typical of our property. We appreciate you filling us in so we can avoid this situation in the future. We truly hope to have the opportunity to provide you with the kind of five-star experience we strive for in the future.
4 out of 5
Recommended
for Couples
by A verified traveler from Boston

Great, reasonably priced, beach hotel

Posted Aug 18, 2015
Pros: Nice hotel pool and beach amenities. Loved ocean view from room. On property food and bar decent.
Cons: Room cleaning seemed a little relaxed though. Had to call to have it done but did a good job.
Location: Rent bikes and explore. Can ride on beach there when tides out. Drive to great restaurants with sunset views in Harbor Town and Shelter Cove.
Wonderful, relaxing trip. First time in South Carolina and Hilton Head. Weather was lovely and the locals very gracious. Romantic for husband and myself. Looked like lots of fun for families too. We'll definitely consider another trip here with our teenagers.
Comment from EPC
Aug 19, 2015 by Brittany, EPC
We are delighted to hear that you and your husband enjoyed a wonderful and romantic getaway with us for your first visit in Hilton Head. It is great that you were able to relax and enjoy the beautiful summer weather. We hope to welcome you and your family here again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful oceanfront hotel

Posted Aug 17, 2015
Pros: Everything!!!
Location: Beautiful oceanfront location
Beautiful hotel right on the ocean. The staff was welcoming, friendly and extremely professional. We would absolutely stay here again.
Comment from EPC
Aug 18, 2015 by Brittany, EPC
Thank you for your incredibly kind words about our resort. We are thrilled that you found our property beautiful, our staff friendly and our beachfront location ideal. We are so glad to hear that you would return and we hope to have the pleasure of welcoming you back soon!
3 out of 5
by A verified traveler

Okay hotel on beach

Posted Aug 17, 2015
Live Roaches found crawling in bathroom, tile hallway floors by elevators always had puddles of water and very slippery
Comment from Hotel Management
Aug 19, 2015 by Brittany, Hotel Management
We greatly appreciate you taking the time to fill us in about your stay. We are truly sorry to hear that you did not find our property to be as spotless as we would have hoped during your stay. We strive to maintain an immaculately clean resort and we appreciate your honest input. Should you return to Hilton Head in the future, we hope to have the opportunity to provide you with a perfectly seamless stay.