Ratings based on 1,114 Verified Reviews

4.2 out of 5
84% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from hilton head

Nice hotel

Posted Jul 18, 2017
Have me the wrong room however I will say it was still a nice room. Was needing two queen beds but end up getting one king. So had to get to roll away beds. Room didn't get cleaned til nighttime. Will say I commented on such to the head check in clerk and he credited me for the problem. I would still stay there again. So I do recommend.
Comment from Hotel Management
Jul 20, 2017 by Brittany, Hotel Management
Thank you for filling us in about your stay, James. We greatly appreciate all of your honest and valuable feedback. We truly hope to welcome you back soon for a seamless stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

WATER WATER WATER

Posted Jul 13, 2017
Pros: The pools are great! Awesome deep pool (13 feet). Very close to the beach. Beautiful lobby and sand castles on display. Breakfast buffet was great!
Cons: Our room wasn't really very clean. No one likes to have stains on their bedding and hairs in the bathroom. It was overall fine, but not pristine.
Location: AWESOME location. Close to shopping, restaurants and approx 20 minutes or less to tons of activities.
It was great being close to the beach! And the pools are awesome! The hotel has many good rules set up to keep items stocked (towels, ping pong paddles, bikes, etc.) but guests didn't obey the rules and it everything was constant missing or run out. Plus people saved poolside chairs even though it said not to. Again... not the fault of the hotel other than the fact that they don't enforce any of their rules to the detriment to the other guests. They claim to have bikes for rent, but they are all adult size, so our children couldn't participate. They did have tons of other activities (treasure hunt, tie dye shirts, contests) which were all fun and FREE.
Comment from Hotel Management
Jul 14, 2017 by Brittany, Hotel Management
Thank you for sharing your honest feedback with us. While we're thrilled that you loved our location and our pools, we're sorry to hear that your room was not spotless. We appreciate you letting us know! We hope to welcome you back for a five-star stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Myrtle Beach, S.C.

Awesome Ocean View

Posted Jun 30, 2017
The hotel waa beautiful, clean and tje staff very friendly and helpful. Oir room was immaculate and rjey kept it nice and clean each day. Thank yoi for a relaxing vacation.
Comment from Hotel Management
Jul 1, 2017 by Brittany, Hotel Management
Thank you for this 5-star review, Missy! We're thrilled to read this kind review and we hope to welcome you back again in the future.
2 out of 5
by A verified traveler from St. Augustine, FL

This hotel is stuck in the 90's

Posted Jun 28, 2017
Pros: Not much.
My family and I came to the Marriott for a work convention and to enjoy a some vacation time. Needless to say we were pretty disappointed. I was very shocked at the price point of this hotel and how dirty it was and was in need of serious renovations. We went down to the Cafe for some breakfast and the woman named "Trish" that was at the omelette station was really rude to the hotel guests ordering omelettes. The hallway to our hotel room was always littered with beer cans, trash, hairballs etc for days. It was never clean. We went down one day to the pool which looked more like a creepy, slimey lagoon and tried to order some beverages and food while the kids played. The service took forever. It really seemed like this hotel was way understaffed. At about 3:00 pm we went back up to our hotel room to shower and get cleaned up and our hotel room still had not been cleaned. Overall, really bad experience so we won't be staying here again.
Comment from Hotel Management
Jul 1, 2017 by Brittany, Hotel Management
Thank you for taking the time to submit this review. We're sorry to hear about your experience during your stay. We will definitely pass this feedback on to our team, as we're always trying to improve the quality of service we provide to our guests. We hope we have the chance to welcome you back again for a flawless experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Renewal

Posted Jun 26, 2017
The Hotel Resort provided a much needed "Renewal Experience" ! The opportunity to enjoy a beach, pool, spa, breakast, and snacks at the pool was enjoyable. The staff presented themselves in a professional and friendly manner. A wonderful time was shared with my grandchildren as we interacted with each other and other hotel guests. The recent renovations enhancements are a plus! Planning to the revisit!
Comment from Hotel Management
Jun 26, 2017 by Brittany, Hotel Management
Thank you for your review! We're thrilled that you loved our property, from our staff to our newly refreshed property. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennesz

Posted May 26, 2017
OCEAN FRONT GREAT VIEW.GOOD BREAKFAST BAR! COURTEOUS STAFF.CLEAN!!
Comment from Hotel Management
Jun 24, 2017 by Brittany, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you loved our oceanfront location, breakfast options and staff. Your feedback is greatly appreciated and we hope to welcome you back soon.
3 out of 5
by A verified traveler from VA Beach

Right on the beach but...

Posted May 19, 2017
Pros: location on the bech
Cons: finish the construction and improve maintenance
Great location but a couple of issues. Seems like an older hotel going under some renovations. 1st problem in 1st room after we checked in I found and killed a roach running under the chair. We asked to switch rooms not because of the bug but because of the noise coming from the 2nd floor bar lounge, we were on the 3rd but it overlooked the gift shop and the bar noise reflected right upstairs. The noise from the crowd drowned out the TV in our room. Next night we asked to swap to be on a higher floor or at other end of hotel and ongoing construction at 2nd floor restaurant. 2nd room was quiet but TV did not work 2 maintenance visits later it was "fixed". Of the 36 channels only about 2/3 tuned in real channels, others would double tune. It might say "Bravo" but it played "MSNBC", minor issue but it helps to explain that this hotel needs more work to live up to it's location. If and when they fix these issues, it could be a nice stay but the island was nice with lots of options and we if and when we go back we will look at other options.
Comment from Hotel Management
May 22, 2017 by Brittany, Hotel Management
We appreciate you taking the time to write this detailed review, Brian. We do apologize for the issues you experienced in your rooms. While we are excited for the completion of these improvements, we are sorry to hear that this affected your stay in a negative way. We're happy to hear you enjoyed the island, and certainly hope we have the chance to welcome you back on your next visit for a 5-star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great beachfront location!

Posted May 12, 2017
Pros: Location!
Cons: More food options. Some nearby shopping would be nice. Everything we wanted to do involved getting in the car and driving.
Location: Great beachfront location, centrally located on Hilton Head Island. Easy access to 278, leading to restaurants and shops elsewhere on the island.
Very nice hotel undergoing renovations, but overall not bothersome. A bit of noise on occasion but didn't negatively affect our stay. Would be nice to have more dining options nearby, walkable offsite. Great to be able to walk to the beach, or view it from the hotel pool. Nicely maintained grounds. Room was nice, quiet and comfortable. Staff was friendly and helpful.
Comment from Hotel Management
May 12, 2017 by Brittany, Hotel Management
Thank you for sharing your feedback with us! While we're thrilled that you loved our location, we're sorry to hear that you desired more dining options. We appreciate all of your input and we hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Very pleasant stay!

Posted May 11, 2017
I stayed at this property once before about five years ago and had a nice experience then. This trip was even better. It helped that my group of 3 was there at an "off time" ... mid-week in early May... when the resort was not crowded. The staff could not have been more pleasant, and my request for a room on a high floor exceeded my expectation. The facilities and lobby are beautiful and clean. One of the large restaurants is under renovation, but that did not impact us at all. Our room was very clean with a great gulf-front view and balcony. I especially appreciated the quiet hammock areas nearest the beach reserved just for adults. Food was good... not superb, but just fine and as good as I expected. I highly recommend self-parking after leaving your luggage with the bellman. Most people really won't require the valet service here since the parking lot is so close to the hotel entrance. I wish our trip had been a day longer so that we could have made time to rent bikes (available on site). The bike path which runs along the surrounding golf course and lagoons within the Palmetto Dunes development looks very enjoyable.
Comment from Hotel Management
May 12, 2017 by Brittany, Hotel Management
We couldn't be happier to hear about your most recent stay! From our staff to our guest rooms, it sounds like you loved it all. We hope to see you for a third visit soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location on beach

Posted Apr 30, 2017
Checked in and had room booked for 2 adults and 2 kids. Was given room keys and walked into a room with only a king size bed and no place for my kids to sleep. They fixed that after going back to the front desk again and gave us a room with two queen beds. Room was not the cleanest I have seen. Stained sheets and hair in the bathroom. Overall worth staying there to get great view.
Comment from Hotel Management
May 3, 2017 by Brittany , Hotel Management
Thank you for providing us with your constructive feedback. We are most apologetic about your check-in process and disappointed to learn that you guest room did not live up to the Marriott standards that we are known for. Please know that we are sharing your feedback with our team and hope the opportunity to welcome you again to give you the 5-star experience that you deserve.