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Reviews of Marriott's Harbour Point and Sunset Pointe at Shelter Cove

3.5 out of 5
Marriott's Harbour Point and Sunset Pointe at Shelter Cove
4 Shelter Cove Ln, Hilton Head Island, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 93 out of 127 reviews" "
Rating 8 - Good. 21 out of 127 reviews" "
Rating 6 - Okay. 6 out of 127 reviews" "
Rating 4 - Poor. 3 out of 127 reviews" "
Rating 2 - Terrible. 4 out of 127 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rich

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer!
Super clean and spacious. The air conditioner actually worked!
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

2/10 Terrible

Adrian

Bad Experience
Went to Hilton Head to celebrate our anniversary for a weekend stay. Was woken up at 9:30 Saturday morning to loud hammering and banging in the adjacent rooms. The service manager argued with me saying that the maintenance did not start before 10:00 AM. The manager offered me $50 in Visa cards when I paid $500 for two night stay as comp. Have stayed at this property before will not return
Stayed 2 nights in Nov 2023

8/10 Good

Loni, Roswell

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was rude checking in, we tried to put on my moms credit card, their machines was broken, Victoria said she would fix it, she didn’t. They charged me 2x we asked to move to the building a friend was in, she said no when another guy was trying to help us. She cut me off and was rude and dismissive-I’ve been a long time Marriott customer 25 yrs I won’t stay here at this resort again :( I had my 86 yr mom with me it was one night we left by 8am and they put us in back corner. Rude. then a manager called me the next day and accused me of reserving another room in the building we wanted. I said no we only came for one night. There are still 2 charges on my card. I guess I’ll call visa. Total cluster f- and 3 people couldn’t help us. The nicest guy was the brand new guy been there 3 days can’t rem his name-he was at least trying to help. SO disappointing. I will not stay there and I will tell people. It wasn’t nice and I didn’t deserve that. I was only there to help my 86yr mom see her friends after 2yrs we had to move her. The place was fine-kinda outdated and tacky fir $220 but it was clean. Bad taste when I was really excited about staying here for sure :(
Stayed 1 night in Nov 2023

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Juliemariepet, San Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are very spacious. Love how the rooms are well equipped with what we needed.
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were friendly and helpful. I liked that you could walk to restaurants. The view from my room was amazing
Stayed 5 nights in Sep 2023

10/10 Excellent

Lenora

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family 2023
Stayed 1 night in Sep 2023

8/10 Good

michelle

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great, Friendly staff,couldn’t have been cleaner . Great location.
Stayed 4 nights in May 2023

10/10 Excellent

Teresa

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Very pleasant property.
Stayed 1 night in May 2023

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, room comfort
Short weekend getaway
Everything was amazing
Stayed 1 night in Apr 2023

10/10 Excellent

gabriel

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2023

8/10 Good

Dave

Traveled with family
Liked: Cleanliness
The room we were in was very humid. Towels hung up didn't dry out after 24 hours. Clothes all felt damp. The layout was nice for us as we had our 3 grandchildren with us. The room could stand some upgrading.
Stayed 4 nights in Mar 2023

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about it! It was lovely!
Stayed 2 nights in Jan 2023
Response from Emma, Front Desk Manager on Feb 5, 2023
Thank you, see you next time!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, room comfort
I’ll Be Back
Amazing property in excellent condition for its age. Brenda Manning on the desk was a total delight. My suite was huge…very bright and clean with great view of the water, fountain and pool. Bed was comfortable and the place was quiet!
Stayed 1 night in Feb 2023
Response from Emma, Front Desk Manager on Feb 4, 2023
We are so excited you had a wonderful stay! See you next time!

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
loved our stay...it was perfect. grateful
Stayed 1 night in Jan 2023
Response from Emma, Front Desk Manager on Jan 29, 2023
Thank you so much for the kind words. We strive for unforgettable stays. See you next time!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Emma, Front Desk Manager on Feb 4, 2023
See you next time! Thank you !

4/10 Poor

Joy, WESTFORD

Stayed 1 night in Dec 2022

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, room comfort
Stopover while traveling
Amazing. Great place-clean, convenient location, friendly staff. Kids want to go back!
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Great updated property with great amenities. Really enjoyed!
Stayed 3 nights in Oct 2022
Response from Emma, Front Desk Manager on Oct 10, 2022
Thank you so much! See you next time!

10/10 Excellent

Valarie, Rock Hill

Stayed 2 nights in Oct 2022

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was so nice and peaceful, unlike some other rentals. The view of the cove was amazing.
Stayed 4 nights in Aug 2022
Response from Emma, Front Desk Manager on Sep 3, 2022
Thank you so much for the kind words, we will see you next time!

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, room comfort
Will stay again in the future
Great place. Extremely clean and will definitely stay again.
Stayed 1 night in Mar 2022
Response from Emma, Front Desk Manager on Aug 9, 2022
We will see you next time. Thank you for the great comments!

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, room comfort
Travel by Boat
Wonderful building overlooking the marsh. Nice pool and hot tub and close to marina
Stayed 3 nights in Jun 2022
Response from Emma, Front Desk Manager on Jun 18, 2022
Thank you so much! We will see you next time.

10/10 Excellent

Louise

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location with all the amenities. Staff was friendly and informative
Stayed 6 nights in May 2022
Response from Emma, Front Desk Manager on May 22, 2022
Thank you! We hope to see you again!

8/10 Good

Kevin

Disliked: Property conditions & facilities
Stayed 3 nights in May 2022

4/10 Poor

Ana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Extremely expensive for what you get. Communication is horrible. I didn’t know check out is at 10 am but service crew starts knocking at your door at 9am
Stayed 2 nights in May 2022
Response from Emma, Front Desk Manager on May 13, 2022
I sincerely apologize for that experience. I will review with the housekeeping team to ensure guests are not bothered at this hour and the front desk team will better communicate checkout times. Thank you for your Feedback.

6/10 Okay

American

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Emma, Front Desk Manager on May 13, 2022
We hope to see you next time!

10/10 Excellent

MIKE

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Emma, Front Desk Manager on Mar 27, 2022
Thank you for the wonderful feedback! See you next time!

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022
Response from Emma, Front Desk Manager on Feb 7, 2022
Thank you for the wonderful feedback. We hope to see you next time.

10/10 Excellent

Albert

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Emma, Front Desk Manager on Feb 7, 2022
Thank you for the wonderful feedback. We hope to see you next time!

10/10 Excellent

Michael

Stayed 2 nights in Jan 2022

6/10 Okay

Vince

Traveled with partner
Liked: Amenities, property conditions & facilities
2nd floor view of storage shed and wooded property. Would never book a room without knowing where it is situated
Stayed 2 nights in Jan 2022
Response from Emma, Front Desk Manager on Jan 18, 2022
I apologize we were not able to get you to where you were hoping. We are unfortunately at sellout and our timeshare owners receive priority. We hope to see you again!

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Emma, Front Desk Manager on Jan 18, 2022
We hope to see you next time!

10/10 Excellent

Tammie

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A GREAT value for the price we paid! We will definitely stay here again.
Stayed 1 night in Dec 2021
Response from Emma, Front Desk Manager on Dec 4, 2021
Thank you so much. See you next time!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, room comfort
Nicest accommodations ever experienced! Couldn’t imagine a better room.
Stayed 1 night in Nov 2021
Response from Emma, Front Desk Manager on Dec 4, 2021
Thank you so much. See you next time!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2021

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Entire property was just beautiful and quiet! We had the perfect stay!
Stayed 3 nights in Nov 2021
Response from Emma, Front Desk Manager on Nov 26, 2021
Thank you ! See you next time.

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the view of water was very nice
Stayed 4 nights in Oct 2021
Response from Emma, Front Desk Manager on Nov 2, 2021
We can't wait to see you next time!

10/10 Excellent

Talisha

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021
Response from Emma, Front Desk Manager on Oct 19, 2021
Thank you so much for the wonderful feedback. See you next time!

10/10 Excellent

Rodney

Stayed 6 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was pretty relaxing. The villa was clean but out of personal habits we cleaned thoroughly after we unloaded the car and throughout the duration of our stay. The only suggestion we’d like to make is to have the carpets and couch cushions shampooed/cleaned. Other than that everything was great! Would definitely stay there there again!
Stayed 3 nights in Jun 2021