Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Wanted to linger longer!

Posted Nov 1, 2016
Loved the beautiful grounds, luxurious accommodations and extremely kind and attentive staff. Definitely recommend!
5 out of 5
by joyce

Posted Jul 25, 2016 on Hotels
Excellent once you get there and checked in. We used Hotels.com due to challenges with getting through directly to reservations at the resort. They seem to be understaffed from front desk, reservations perspective. This was really the only challenge with this resort. It is a lovely resort with excellent service.
5 out of 5
by Nariman

This traveler left a rating score only Posted Jul 13, 2016 on Hotels
5 out of 5
by Rick

This traveler left a rating score only Posted Jul 3, 2016 on Hotels
5 out of 5
by A verified traveler

Paradise Awaits!!

Posted Jun 6, 2016 on Hotels
Beautiful from the moment we got there
5 out of 5
by Wendy

Posted May 22, 2016 on Hotels
PERFECT! 5STARS
5 out of 5
by Rudy from roanoke

Posted Feb 24, 2016 on Hotels
Great place! Ideal to relax.
5 out of 5
by A verified traveler

Luxurious!

Posted Dec 11, 2015 on Hotels
This place was HEAVEN!! Completely relaxing....the service is outstanding, the setting is gorgeous.... we biked all around, kayaked, ate and drank....wish we had another week!! Go there. Feel refreshed.
5 out of 5
by Cheryl from Jacksonville, FL

Posted Sep 9, 2015 on Hotels
It's a beautiful property with charming cottages. Wonderful service!
4 out of 5
by A verified traveler

Great service, some technical issues.

Posted Mar 17, 2014
The staff are terrific. Very friendly and eager to help. But communication wasn't working smoothly. For example, you're encouraged to use the iPad in the room to make appointment requests, but you then receive phone calls and voicemails to confirm or reject your requests. The facility is in the process of changing hands (apparently a huge new hotel is being built on the property) so maybe some of these aches and pains are a result? Our shower didn't work properly -- we couldn't get the water any cooler than scalding. The jacuzzi by the pool was broken for the duration of our 3-night visit. (A pool maintenance person mentioned it was broken the previous day and it was supposed to be fixed, but it wasn't.) And the TV wouldn't turn on. All the restaurants were a bit scattered -- service was uneven and the quality of the food was not what you would expect at this level hotel. A good stay but we are not likely to come back.