3 outdoor pools, open 8:00 AM to 10:00 PM, cabanas (surcharge)
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Reviews of Omni Hilton Head Oceanfront Resort

4 out of 5
Omni Hilton Head Oceanfront Resort
23 Ocean Lane, Hilton Head Island, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1006 reviews" "
Rating 8 - Good. 225 out of 1006 reviews" "
Rating 6 - Okay. 104 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joleen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 5 nights in Apr 2024
Response from lknapp on Apr 18, 2024
Thank you for the review! We hope to see you again soon!

10/10 Excellent

amy, milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decorating and room size is perfect. The beach and pools are very nice. Tons to do. My only complaint is the 40.00 per day resort fee does not include bikes for the beach or beach chairs. Whatever is included is most likely free anyways anywhere else. We will go back.
Stayed 3 nights in Apr 2024
Response from Rachel on Apr 18, 2024
Thank You for the review!

10/10 Excellent

Gary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place for a real beach vacation!
Stayed 1 night in Apr 2024
Response from Rachel on Apr 18, 2024
Thank You for the review!

10/10 Excellent

mahshid

Liked: Cleanliness, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Apr 2024
Response from Rachel on Apr 18, 2024
Thank You for the review!

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall, the experience was good. We did however, have an incident in the parking are. Some garden divider stones that separate the asphalt from the lawn were not secure and as my husband was stepping from one to the other, the rocks gave way and he fell flat on his face. Hurting his knee and cutting it up. Could have been very serious. We did inform and show the staff but three days later it was not roped off and still like that. Very unsafe.
Stayed 4 nights in Apr 2024
Response from Rachel on Apr 18, 2024
Thank You for the review! I will make sure this feedback is relayed to the proper department manager.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are outstanding and matched only by the outstanding commitment to excellence from everybody that works at the property. Great job Omni !
Stayed 1 night in Apr 2024
Response from Rachel on Apr 14, 2024
Thank you for your review!

6/10 Okay

Hsuan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The worst room service. They don’t even care if there is hair in the shower area or to put the pillows back on the sofa. They don’t do room service until 4pm when we are resting in the room.
Stayed 3 nights in Apr 2024
Response from lknapp on Apr 13, 2024
Thank you for the feedback. We will pass this along to our team!

6/10 Okay

Omer

Traveled with family and small children
Disliked: Amenities
The property is in need of a major reservation. It was hot and muggy in as our AC did not work, despite the team trying to fix it. The service level has gone done over that years. In addition the fridge smelled bad abs the coffee makes broke.
Stayed 3 nights in Apr 2024
Response from lknapp on Apr 11, 2024
Thank you for the review. We will ensure your feedback is passed along to our management team.

10/10 Excellent

Josh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Loved the room, it was spacious and nice and clean! Lobby was put together nicely as well, and staff was always nice! Pool on the other hand was dirty and trash was left everywhere. Asking with hot tubs full of sand, with beer and wine glasses sitting everywhere. Parking lot, trash was blowing everywhere from over full trash bins and birds eating the scraps! Nasty is a good word. Did valet parking so we didn’t have to park in trash and look at it all. Really a let down. Considering how nice everything else was! No clean pool towels other time we were down at the pool/ got tub areas!! Had to bring our own room towels. This was a big let down as well. Got all the way down there Ava had to go back to get towels! Should be doing way better than this!! Feel we are owed apologies. But we understand it’s hard to get good help. So I get it, sorta. Just a lot of money for dirty pills and hot tubs and wading through trashy parking lots.
Stayed 3 nights in Apr 2024
Response from Rachel on Apr 8, 2024
Thank you for the review! We will be sure to pass your feedback along to the corresponding department leaders!

10/10 Excellent

Mohsen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great landscaping
Stayed 3 nights in Apr 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, property was quiet and newly remodeled.
Stayed 5 nights in Mar 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

10/10 Excellent

Alison

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing property. Perfect for families. Staff seemed a little overwhelmed but so kind and helpful. Location was perfect. We highly recommend!
Stayed 4 nights in Apr 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

10/10 Excellent

Youngsil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

4/10 Poor

Cameron

Traveled with family
Liked: Staff & service
They would only issue one room card per room I got to my room and it was open The worst was that they wouldn't take anything other than a room charge for anything at the hotel(bars restaurants shop). Room charges were hand written. They were unable to give me an itemized list the night before my checkout. Very disappointed with the hotel for the price.
Stayed 1 night in Apr 2024
Response from David on Apr 9, 2024
Thank you for the review. We will be passing along your feedback to our leadership team.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

10/10 Excellent

Johnny

Traveled with family
Isabel at the front desk was fantastic.
Stayed 2 nights in Apr 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

6/10 Okay

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities with heated pools and beach access. Omni could only providen us with one room key for the week, so that was very inconvenient for us to move about the property. On prem food was good.
Stayed 4 nights in Mar 2024
Response from David on Apr 9, 2024
Thank you for the review. We will be passing along this feedback to our leadership team.

10/10 Excellent

Patricia Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just went with my grandson for spring break, we loved it !!!! There were a lot of kids, so he had a lot of fun. The staff is excellent !!! The food not so much, but there are fantastic restaurants on the island.
Stayed 9 nights in Mar 2024
Response from Rachel on Apr 8, 2024
Thank you for the review!

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay at OMNI for spring break. A beachy resort with so much to offer- we can’t wait to come back!
Stayed 4 nights in Mar 2024
Response from Lindsey Cavanaugh on Apr 4, 2024
We're delighted to hear you had a great spring break, we'll see you next time!

8/10 Good

Leonard F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay at the Omni. The staff was very friendly and helpful. Parking was easy and convenient. Thanks for taking great care of us.
Stayed 6 nights in Mar 2024
Response from Lindsey Cavanaugh on Apr 4, 2024
We are thrilled to see you enjoyed your stay!

10/10 Excellent

Diego, Peninsula

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a family vacation, very easy and convenient.
Stayed 5 nights in Mar 2024
Response from lknapp on Apr 1, 2024
Thank you for the review. Come back and see us again soon!

10/10 Excellent

William, Hoover

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Mar 2024
Response from lknapp on Apr 1, 2024
Thank you for staying with us! Safe travels!

10/10 Excellent

Rebecca

Stayed 4 nights in Mar 2024
Response from Rachel on Apr 18, 2024
Thank You for the review!

2/10 Terrible

Patti

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ThiN/A
Response from lknapp on Apr 1, 2024
Thank you for the review. We will pass any feedback you have on to our management team.

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 1st rate resort on beautiful Hilton Head Island, SC.Very caring staff. When I came down one morning to ask that housekeeping disinfect the bathroom, because my friend had gotten sick, the mgr immediately ran for a bottle of Gatorade for my friend. So sweet and thoughtful! I was reassured that it was not a problem. When we got back to our very clean room, we found a basket with iced tea, orange juice, snacks and fruit for my friend. It was very much appreciated. My friend is very sick, but still can travel. This was a "trip before things get worse." She was even able to meet with a few relatives. I can not stress enough how your beautiful resort and staff gave us joy. Thank you all.
Stayed 3 nights in Feb 2024
Response from David on Mar 18, 2024
Thank you for the very kind review!

10/10 Excellent

Patrick

Very clean! Friendly staff. Thank you again to the gentlemen who took me to convent care!
Stayed 4 nights in Mar 2024
Response from David on Mar 18, 2024
Thank you for the kind review!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Safe, quiet during Spring Break.
Stayed 2 nights in Mar 2024
Response from lknapp on Mar 17, 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Derrick

Access to pools
Stayed 2 nights in Mar 2024
Response from lknapp on Mar 17, 2024
Thank you for the review. We hope to see you again soon!

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice Property on the beach. Just ask if the pool bars will be open or not.
Stayed 4 nights in Mar 2024
Response from David on Mar 14, 2024
Thank you for the review!

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great long weekend stay. We dined at both XO and HH Prime. It was absolutely delicious at both places and we will definitely be back! Jodi at HH Prime was top notch!
Stayed 3 nights in Mar 2024
Response from David on Mar 12, 2024
Thank you for your kind review!

10/10 Excellent

Hunter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting, clean, great staff. My only complaint: It was off season (March) so unfortunately not everything was open.
Stayed 3 nights in Mar 2024
Response from Rachel on Mar 10, 2024
Thank You for the review!

4/10 Poor

Jennifer

Stayed 3 nights in Feb 2024
Response from lknapp on Apr 1, 2024
Thank you for the review. We will pass any feedback you have on to our management team.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from David on Mar 5, 2024
Thank you for your kind review!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 7 nights in Feb 2024
Response from lknapp on Mar 3, 2024
Thank you for the review! We hope to see you again soon!

10/10 Excellent

Dennis, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views & gorgeous landscaping!
Stayed 3 nights in Feb 2024
Response from Rachel on Feb 29, 2024
Thank you for the Review!

10/10 Excellent

yingmei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach in front of the resort
Stayed 3 nights in Feb 2024
Response from Rachel on Feb 23, 2024
Thank you for the review!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from David on Feb 20, 2024
Thank you for your kind review!

8/10 Good

Peter

Stayed 1 night in Feb 2024
Response from Rachel on Mar 22, 2024
Thank you for the review!

6/10 Okay

Dmitriy

Traveled with family
Liked: Cleanliness
It’s too expensive for what they offer
Stayed 2 nights in Feb 2024
Response from lknapp on Feb 15, 2024
Thank you for the review. We will address your concerns with our management team.

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from David on Feb 9, 2024
Thank you for your kind review.

10/10 Excellent

James L Alexander

Traveled with partner
The hospitslity
Stayed 3 nights in Feb 2024
Response from David on Feb 6, 2024
Thank you for the kind review!

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well there was construction materials all over the place the floors outside the hallway of our room or filthy and full of drywall dust there were work boxes bathtub stacked. My wife fell getting out of the car because of the curb. The water was spitting air and dirt the front desk clerk when we checked in, we asked for a nice place for dinner because it was our wedding. And she seemed to talk down to us and when we asked about one restaurant, she said oh that’s fancy in a sarcastic manner. The one manager offered to change rooms I told him that we were getting married and couldn’t do it call them back after our wedding and the front desk. Clark said he was gone and there were no rooms available overall horrible experience with the hotel. We went to find dinner the night we checked in at the restaurant and basically the Matt tried to point us in the direction of sandwiches felt like he thought we couldn’t afford the fine dining, which wasn’t even that fine. The meal was barely average!
Stayed 3 nights in Jan 2024
Response from Rachel on Feb 3, 2024
Dear Mr. Benninghoff,We apologize for the experience you had with your recent stay. This is not to our standards here at The Omni Hilton Head. Rest assured we have passed this information along to our management team. Thank You for your feedback.

8/10 Good

Melissa

Liked: Staff & service
Gorgeous property on the ocean. There are renovations going on most of the property. Constant construction and they use the elevators as well. Would love to stay again when complete and they definitely should offer a discount for a stay during this time or a discount for a future stay. We used the spa while there that is pricey and although the staff is amazing....you can hear construction while getting a "relaxing " massage.
Stayed 3 nights in Jan 2024
Response from David on Jan 23, 2024
Thank you for your review. We appreciate your loyalty to the brand.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rachel on Jan 22, 2024
Thank you for the review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We have visited Hilton Head Island for more than a decade at this time of year. This was our first visit to the Omni and we will be back.
Stayed 7 nights in Dec 2023
Response from David on Jan 9, 2024
Thank you for your kind review!

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from David on Jan 9, 2024
Thank you!

10/10 Excellent

Mira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from David on Jan 9, 2024
Thank you!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from David on Jan 9, 2024
Thank you!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from David on Feb 9, 2024
Thank you for your kind review!