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Reviews of Palmera Inn and Suites

3 out of 5
Palmera Inn and Suites
12 Park Ln, Hilton Head Island, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome. Staff was excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Mary E.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well run, beds were comfortable, but elevator was out of service
Stayed 2 nights in Apr 2024

6/10 Okay

Quinetta

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was great! You have to get your own towels from the front desk they do not have any one to bring it to you! They do allow pets on the property for a fee! Overall I give it a 7.5 out of 10
Stayed 4 nights in Mar 2024

10/10 Excellent

Sheldon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented
Stayed 4 nights in Mar 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel advertised free parking, free wifi, and complementary breakfast; however, I was charged an additional 20 something dollars upon checkout since I booked through Expedia. Desk clerk said it was “hotel fees’ for parking, wifi, breakfast. Didn’t appreciate that, but stay other than that was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria

Traveled with family
The place was clean and the staff si much friendly! We are in love about everything around. The beach amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Liked: Staff & service, amenities, property conditions & facilities
Very impressed. Danielle met me at reception and was so wonderful. Room was superb. Absolutely enjoyed my stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, staff very friendly and accommodating, clean, nice kitchen. Didn't like bedroom upstairs in loft with very small bathroom and larger bathroom downstairs in living area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Loni, Roswell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gals at check in were So nice and helpful and fast to get me in! Highly recommend cute local hotel!
Stayed 1 night in Mar 2024

8/10 Good

Charles R., Bella Vista

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Snippy front staff. Rest of place was good
Stayed 8 nights in Mar 2024

10/10 Excellent

Anne, Charleston

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
This property is beautiful and I love how the master bedroom is upstafrom the living space.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Marit

Stayed 3 nights in Mar 2024

10/10 Excellent

jose

Stayed 3 nights in Mar 2024

10/10 Excellent

Les

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good breakfast, quiet area would stay again
Stayed 4 nights in Feb 2024

10/10 Excellent

Jenny

Nice, quiet and clean property.
Stayed 1 night in Mar 2024

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to golf courses for my husband. Good restaurants in the area.
Stayed 2 nights in Mar 2024

6/10 Okay

Kristin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our room was pretty nice. It was clean. There was no daily housekeeping service, which we did not like. We did not need the 'concierge' service that was provided. We received a phone call in our room after we checked in. The sales person was pushy, and it took my husband a while to get off the phone with her. Then we received a text the morning we left inviting us to come get a 200 dollar Visa gift card. Totally a timeshare. We did not expect this, and did not appreciate it.
Stayed 3 nights in Feb 2024

6/10 Okay

joanna

Stayed 1 night in Mar 2024

10/10 Excellent

Erica, Hampton

Liked: Staff & service, property conditions & facilities
Was the best experience I have ever been through! Will stay here anytime I come up to Hilton head!!
Stayed 1 night in Feb 2024

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Christie, Macon

Business traveler, Traveled with partner
Very nice stay, will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Coligny area, very clean, friendly staff, great breakfast, room was beautiful and comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, well appointed unit
Stayed 2 nights in Feb 2024

2/10 Terrible

John

Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed there many times and would stay there again.
Stayed 6 nights in Dec 2023

10/10 Excellent

Danice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, awesome room.
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy, Summerville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick overnight stay. I did not take breakfast and cannot comment, but my suite was beautifully appointed and spotlessly clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Brian, Brunswick

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property, hotel and area were great to walk to local restaurants and very close to the beach (like 1 mile away). The staff appeared to be disengaged, didnt really care about the guests, and genuinely it felt like no one cared. Questions were answered with one word answers and everyone just seemed unhappy. Staff disappears from midnight to 7 am and all doors are locked. Like I could not even get into my building where I stayed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend, close to shopping and variety of restaurants. Very clean property with great breakfast. Older hotel but well maintained with upgrades Would definitely return.
Stayed 1 night in Feb 2024

10/10 Excellent

jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cheryl

Liked: Staff & service, property conditions & facilities
It was hard to find driving in the rain and darkness but thank goodness for gps.
Stayed 1 night in Feb 2024

6/10 Okay

Samantha

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall not a bad stay but a couple sore spots to point out. We booked a king suite on Expedia that stated it was dog friendly. When arriving we learned that there is a $90-$130 pet fee and no king suites for pets were available. We got a 2 queen suite instead. We also had 2 encounters with rude service members but everyone else was nice. The parking is confusing and needs more signs. The facility itself is very clean, good location, and quiet. It’s very strict in the sense of signing in and out towels, no room cleaning if your pet is in the room (even a kennel) and things didn’t seem transparent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice space to stay in. Nice kitchen, couch and beds. Clean and nicely decorated.
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly decent breakfast very fresh clean nice staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Frédéric

Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Charles R.

Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit....just wish they had on site recycling
Stayed 2 nights in Jan 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean. It was a little noisy when people walked down the halls talking as the walls are thin, but over all we enjoyed our stay for the night.
Stayed 1 night in Jan 2024