Ratings based on 305 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Escaping Irma

Posted Sep 10, 2017
At check in the front desk agent on duty was not at all helpful or kind! She didn't tell us about the property and every question we asked she "didn't know" . We then went to the restaurant to eat and all the food came out cold. Rocky the bartender was very nice and had it remade for us. The beach was nice! Breakfast was delicious! Great selection!
Comment from Hotel Management
Sep 22, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Kelly, Thank you for taking the time to share your review. I am sorry to hear you did not find the Front Desk staff to be helpful or knowledgeable. Our Front Office Manager is working to ensure that all agents are fully trained and experts on all resort and local amenities. I know that when you return, you will see a huge difference in the level of service you receive. Though I am sorry to see some of the disappointments you encountered, I am pleased to hear about the aspects of your vacation you enjoyed. Rocky is an asset to our team, and we are grateful for the impact he makes on our guests. We are excited to welcome you back and show you how much better we can, and will, be.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tunnel Hill, GA

Fine establishment

Posted Aug 26, 2017
Pros: On the beach location.
Excellent facilities. Wonderful staff. Nice location.
Comment from Hotel Management
Sep 7, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Thank you for taking the time to share your review of the Beach House Resort!
3 out of 5
by A verified traveler from Alabama

Convenient location, nice on the outside

Posted Aug 25, 2017
While the location was perfect and the outdoor facilities such as the pool, bar, beach area, and patio dining were very nice, the rooms were small and felt cramped and ours was not well maintained. A balcony would have also been a nice feature.
Comment from Hotel Management
Sep 1, 2017 by Margaret, Guest Experience, Hotel Management
Dear judy, Thank you for joining us at the Beach House, and for submitting a review of your recent experience. I'm so glad to read that you enjoyed our unparalleled oceanfront location on the island, and that the amenities of the resort exceeded your expectations. While the intimate size of the rooms (with the exception of our Junior and Kids Suites) comes with the territory of being one of the first hotels built on the island, we do care tremendously that your stay is a comfortable one, and I'm sorry to see that the maintenance of your room was imperfect. It is certainly something I plan on investigating and addressing with our engineering staff immediately. Think you for bringing this to our attention. It would be our pleasure to host you again in the future so that we can share our commitment to identify and addressing areas of improvement so that we can provide all of our guests with a unique and enjoyable oceanfront stay here on the island. Sincerely, Margaret, Guest Experience
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Has a Carabean feel but is close to home.

Posted Aug 17, 2017
My wife and I stayed on a short trip where we were conducting a reconasance for a longer family trip later in the year. We determined this place was the right spot for us. Friendly staff, convenient location, ample amenities, great beach, family friendly. We shall return.
Comment from Hotel Management
Aug 23, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Thank you for your great review! I am happy you enjoyed your time with us - we are already looking forward to welcome you and your family back to the Beach House Resort.
3 out of 5
by A verified traveler from Buffalo, NY

Beachfront awesomeness, but rooms are very small.

Posted Aug 11, 2017
Pros: So close to the beach and Coligany shoppes.
Cons: Increase the room size if possible.
Family of four. Two boys 11 and 14. Smooth check in, parking available to guests only but not very easy to get luggage in or out. I paid for the child suite, (king bed, with 2 bunk beds). The room is separated with a partial wall and kids had their own TV. Kids tv did not work on the first day. Kids side carpet near the window was wet from rain that had hit the day before. I guess it seeped in through the wall?? Bathroom was ok at best. shower had a 1/2 door that did not close. Absolutely nowhere to hang wet bathing suits. I used the hangers in the closet to hang stuff. We were on the first floor room #119 right behind the elevator shaft. They could not find us another room. Got a free breakfast out of it. The buffet is not very good.
Comment from Hotel Management
Aug 23, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Thank you for taking the time to share your candid review from your experience at the Beach House Resort. I am sorry to hear about the disappointing experiences you encountered while you were here. I'm happy to hear that Guest Services worked to offer you a resolution. I have shared your comments with our resort staff in order to identify areas where we can improve. Again, thank you for your comments. We hope to see you here soon.
3 out of 5
by A verified traveler

Posted Aug 1, 2017
Pros: Right on the beach.
Cons: Cleaning staff needs customer service training. The decor didn't appear beach like. No balconies to really enjoy the beach.
Location: Excellent location. Shopping and dining very nearby.
Hotel maintenance staff appeared to be angry. The hotel decor was not beach like enough. I prefer a hotel with more ocean front balconies that I could sit out on to enjoy the beach, or just have a balcony at all. I prefer hotels with the front desk in the same building.
Comment from Hotel Management
Aug 8, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Rachel, Thank you for your candid review from your stay at the Beach House Resort. I also love the central location right in the hear of Hilton Head Island, with easy access to all our community has to offer! I am glad that, despite some of your disappointments, you found aspects of your beach getaway to enjoy. Our guests' feedback is incredibly important to us. I have shared your comments with our entire resort staff - we will use them to help us identify areas of improvement for the future. Again, thank you for your feedback. I hope we will have the opportunity to welcome you back to the Beach House Resort for a much better stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond. VA.

Great beach vacation

Posted Jul 30, 2017
Pros: Everything
Cons: n/a
Location: Shops and other places to eat right across the street. Bike paths and walking paths all around.
I love this hotel. The rooms were clean and modern. The staff was friendly and helpful. The dinner at the Porch restaurant was wonderful. The bar with the band was great. The pool area was nice and I love the lights around the pool area at night. The hotel is close to other places to eat and great shopping. I would highly recommend and I will be back for sure ! Susie
Comment from Hotel Management
Aug 1, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Susie, Thank you for taking the time to share such a fantastic review with us. I am overjoyed that your time with us was so memorable. You are always welcome at the Beach House Resort and we are looking forward to your return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from ky

clean ocean front hotel

Posted Jul 28, 2017
Loved this trip! Hotel was clean - right on beach. Enjoyed the live music and was walking distance to reataraunts, shops, and piggly wiggly grocery store. We barely saw our car until time to leave! Great!
Comment from Hotel Management
Aug 1, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Britt, Thank you for your review - I am thrilled to hear about your wonderful beach getaway here at the Beach House Resort. We are already looking forward to your next stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Close to the beach and convenient to restaurants a

Posted Jul 15, 2017
Pros: The proximity to the beach. The live music
Cons: The hotel definitely needs an upgrade! Although the furniture was modern, the doors, carpet and tile in bathrooms were dated.
Location: There were plenty of restaurants to visit. Outlet mall shopping was available. The Coligny beach was great! warm water and breezy beach!
Upon check in, I was given keys to a room that was occupied. This was frustrating after traveling over 8 hours and carrying bags. The clerk apologized and gave me a room on the 3rd floor. The staff at the porch was really nice and the bartenders were great! I enjoyed the fact that I could walk out onto the beach at 6:00 in the morning and enjoy my coffee. The hotel is not fancy, but ok for a traditional beach hotel.
Comment from Hotel Management
Aug 1, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Dee, Thank you for taking the time to share such a detailed review of your recent stay at the Beach House Resort. I am happy to hear that you enjoyed many aspects of your stay, including the live music and convenient location in the heart of Hilton Head Island. I am so sorry to hear about the inconveniences you experienced during your time here. I am glad to hear that the staff was accommodating and worked to resolve your issues for you. I know we can do much better in the future and hope we will have the opportunity to do so.
3 out of 5
Recommended
for Everyone
by A verified traveler

First night was bad Remaing nights were great

Posted Jul 6, 2017
As soon as we walked into the room all we could smell was mildew. Apparently there was a flood and our room 117 didnt get water damage but room 119 had extensive damage. After the first night we complained and were moved to 520. The front desk was very friendly and helpful yet no one should have put into that room. The outside amenities are what sells this hotel; live music, pool, bar, and easy access to Coligny Beach.
Comment from Hotel Management
Jul 10, 2017 by Arielle Sullivan - Social Media Coordinator, Hotel Management
Thank you for taking the time to share your comments from your recent stay at the Beach House Resort. Hilton Head Island is an outdoor enthusiasts delight! Sitting right on Coligny Beach, with a beautiful pool on property, and daily live music at the Tiki Hut, we are so proud to be home away from home for our many guests throughout the year. I am disappointed to hear about your difficulties in your room, but am very pleased that Guest Services was able to take care of you and get you set up in a room that was more comfortable for you. Though I am sure maintenance and housekeeping has addresses these issues already, I will be sending your comments to the necessary individuals to make sure this is not an issue in the future. Again, thank you for sharing your review and choosing the Beach House Resort. We hope to see you again, soon!