Communicated with the hotel to make them aware of our late arrival. We agreed that 2-4am would be fine. After a 12 hour drive We arrived at 2:30am. There was nobody at the front desk. I rang the bell, said “hello?” And called the number posted at the front desk. After calling customer service twice, I yelled HEELLLOO, and a young girl woke up from inside the office, apologized profusely and set us up with a room half an hour from our arrival. The room smelled so bad my girlfriend was gagging. The room was also in rough shape. The next day I requested a room change and the another young lady helped me professionally. The next day the assistant manager saw us walking our dog after we came back from my families house. At 9:30 at night he decided to address the concern. After hashing out how the first girl set us up we figured that she charged us per diem instead of for the entire stay, the pet fee for the first 2 days was on the receipt and for some reason I was in the office having to explain my pet, when I've already paid for him. I told the assistant manager all about my stay twice and he assured me he would pass it on to his manager. At 10:30pm he called our room and woke us up to ask what we wanted as a result of the negative experience to which I replied that I think some compensation was in order and to please not call again until the morning. It has been a week since our stay and I haven't heard back from them.